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Customer Experience
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Last updated: May 2026

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39 software options

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Oracle Cloud CX

4.3

(16)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based advertising and customer experience platform

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Oracle Cloud CX is a customer experience platform that provides businesses with several tools for managing customer data, content, continuous integration, continuous deployment, data security, and conversational marketing operations. It uses artificial intelligence technology to report on transactions in real-time, discover data using self-service analytics, and gain actionable insights through predictive analytics and what-if scenarios.

TeamSupport

4.5

(848)

496

291

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer support solution for B2B SaaS

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TeamSupport AI-driven Customer Experience Software is an all-in-one platform, providing a 365° view of customer health. Unite your support and success teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS companies.

3CLogic

4.3

(49)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Call Center Solutions

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3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, SAP, and Salesforce for global enterprises and customer service teams.

Nextiva CRM

3.6

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service and relationship management software

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Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple communication channels including phone, email, SMS, social media accounts, and more. It enables organizations to route customer support tickets to agents.

Keatext

3.8

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Your most impactful improvements start here.

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Keatext is a text analytics solution that delivers AI-based recommendations and ready-to-share reports leveraging GPT to improve customer experience.

Genesys Cloud CX

4.3

(262)

135

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

RingCX

4.2

(255)

138

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Totango

3.7

(33)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Accelerate Revenues with Customer Engagement Management

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Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

Five9

4.2

(481)

231

166

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud contact and call center software

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With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history.

NiCE CXone

4.2

(581)

272

206

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

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Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Operata

(0)

Real-time performance monitoring for cloud contact centers

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Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

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SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

Cemantica

(0)

Customer Journey Management Platform

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Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

DataOrb

(0)

AI-enabled multichannel customer experience platform

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DataOrb helps businesses collect a 360-degree pulse over the voice of their customers and understand trending issues, inquiries, and compliments across channels. Users can identify friction points in customer journeys, pinpoint what went wrong in the customer journey, and turn insights into actionable playbooks.