Keatext Pricing, Features, Reviews & Comparison of Alternatives

Keatext

Feedback analysis for customer experience

3.64/5 (14 reviews)

Keatext overview

What is Keatext?

Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights. The Keatext platform is designed to help businesses across a range of customer-facing fields to manage and improve the customer experience by interpreting all customer feedback, solicited or freely given, and structured or unstructured. Businesses can also track trends in customer expectations and usage, and monitor the impact of any changes made to the business site or app. Keatext uses artificial intelligence to instantly discover new topics and emerging trends without human intervention.

Keatext is able to process unstructured data from across multiple channels including social media, call centers, chat, online reviews, surveys, and more, to deliver custom insights. In order to provide actionable data Keatext categorizes feedback into groups for 'praise', 'problems', 'suggestions', and 'questions', making it easier for users to understand and respond to customer feedback. Keatext automatically detects trends, both positive and negative, within feedback, so that action can be taken accordingly. Other features of Keatext include watchlists for tracking specific topics, blacklists for blocking feedback, the ability to create custom data dashboards, automatic grouping and connecting of feedback based on topics, and more.
www.keatext.ai

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French
Keatext screenshot: Filter and sort feedback by type or sourceKeatext screenshot: Add topics to a watchlist in order to track any mentionsKeatext screenshot: View the type of feedback by percentage

Keatext reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.6
  4.1
  4.4
Anonymous

You will like it

Used daily for 6-12 months
Reviewed 2019-01-19
Review Source: Capterra

Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making.

Pros
I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels.

Cons
1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work.

Response from Keatext


Thank you for your review!
We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Myshka Sansoin

Easy, great support and collaboration by Keatext

Used weekly for 2+ years
Reviewed 2018-03-23
Review Source: Capterra

Pros
The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.

Cons
Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

Response from Keatext


Hi Myshka,
I'm grateful you took the time to review our platform.
Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves.
Thanks,
Tatiana

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarwan Basha

Does most of the work on its own, and easy to use

Used occasionally for 1-2 years
Reviewed 2018-03-23
Review Source: Capterra

Pros
I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.

Cons
the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

Response from Keatext


Hi Sarwan,
Glad you enjoyed the overall experience.
I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up!

You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D)

Thank you for the review, it contained valuable feedback!
Tatiana

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Samir Tagnit

I used Keatext for sentiment analyses on large datasets.

Used monthly for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

Pros
Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis. It was the first time that i tried a software with a sentiment analysis this well presented. I was able to export intelligence from my analyses that were very valuable to me.

Cons
Sentiment analysis needs very large amounts of data to be relevant. Even if i liled the output, i was not able to get lots of value with smaller data sets. The precision was sometimes off and i had to manually analyse the data afterwards.

Response from Keatext


Hi Samir,
I'm happy you shared some insights into how you used the tool.

I think you tried our previous version, since then we've improved our analytics including the sentiment analysis. Your observation concerning small datasets is very interesting. I'd be curious to know what's your threshold of small vs. large. I usually prefer datasets with at least 3000 comments, just to be closer to a statistically significant sample size.

Please get in touch if you'd like to take it for another spin and thank you kindly for all the details you shared in your review.
Tatiana

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Easy to use

Reviewed 2018-03-26
Review Source: Capterra

Pros
It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.

Cons
The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.

Response from Keatext


Hello!
Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software.

I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do.

Please get in touch if you have a few minutes to share more details.
Thanks!
Tatiana

Rating breakdown

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Ease of use
Features
Customer support

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Keatext pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Keatext for pricing information.

Keatext features

Activity Dashboard

API (363 other apps)
Activity Tracking (165 other apps)
Automatic Notifications (201 other apps)
CRM Integration (135 other apps)
Calendar Management (181 other apps)
Custom Fields (148 other apps)
Customer Database (156 other apps)
Customizable Branding (198 other apps)
Customizable Reporting (163 other apps)
Customizable Templates (169 other apps)
Data Import/Export (178 other apps)
Electronic Payments (134 other apps)
Email Integration (192 other apps)
Real Time Data (131 other apps)
Reminders (187 other apps)
Reporting & Statistics (230 other apps)
Social Media Integration (165 other apps)
Surveys & Feedback (130 other apps)
Third Party Integration (215 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Keatext

Key features of Keatext

  • Action Management
  • Ad Hoc Reports
  • Ad hoc Analysis
  • Ad hoc Query
  • Analytics
  • Benchmarking
  • Boolean Queries
  • Cataloging / Categorization
  • Collaboration
  • Customer Segmentation
  • Dashboard
  • Data Analysis
  • Data Management
  • Data Visualization
  • Discussion Boards
  • Document Filtering
  • Feedback Management
  • Full Text Search
  • Graphical Data Presentation
  • Key Performance Indicators
  • Language Detection
  • Multi-Channel Collection
  • Performance Metrics
  • Predictive Analytics
  • Predictive Modeling
  • Profitability Analysis
  • Self-Learning
  • Sentiment Analysis
  • Strategic Planning
  • Survey Management
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering
  • Trend / Problem Indicators
  • Trend Analysis
View All Features

Benefits

• Analyze feedback from across multiple channels including forms on the business website, social media, call centres, chat, and more.

• Utilize the dashboard to view at-a-glance the number of feedback comments by type, filtered by 'praise', 'problems', 'suggestions', and 'questions'.

• Process feedback in multiple languages including English, French, Arabic, and Spanish.

• Detect sentiment and trends, both positive and negative, within feedback in order to easily analyze the effect of new changes.

• Filter data in order to dive deeper into gathered feedback. Create custom filters in order to utilize data in a way that benefits the business most.