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Keatext

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Keatext Pricing, Features, Reviews and Alternatives

Keatext FAQs

Q. What type of pricing plans does Keatext offer?

Keatext has the following pricing plans:
Starting from: $550.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Keatext?

Keatext has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Keatext support?

Keatext supports the following languages:
English, French


Q. Does Keatext offer an API?

No, Keatext does not have an API available.


Q. What other apps does Keatext integrate with?

Keatext integrates with the following applications:
Salesforce Sales Cloud, ServiceNow, SurveyMonkey, Zendesk Suite


Q. What level of support does Keatext offer?

Keatext offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

Keatext product overview

Price starts from

550

Per month

What is Keatext?

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively.

Key benefits of using Keatext

Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.

Review issues with the most impact that are brought to your attention by AI-based recommendations.

Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.

Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.

Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos
Webinars
In Person
Documentation
Live Online

Not sure about Keatext? Compare it with a popular alternative

Starting from

550

Per month

Free plan
Free trial
Pricing range

Starting from

75

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Keatext pricing information

Value for money

3.7

/5

19

Starting from

550

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Keatext features

Functionality

3.5

/5

19

Total features

75

13 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Reporting & Statistics
Data Import/Export
Customizable Reports
Ad hoc Query
Ad hoc Reporting

Functionality contenders

Keatext users reviews

Overall Rating

3.8

/5

19

Positive reviews

63

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.19/10
Rating distribution

5

4

3

2

1

3

9

7

0

0

Pros
Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis.
The sorting features were really helpful. I liked being able to group by sentiment.
Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly.
Cons
They have blacklisted IPs of several countries which restricts potential clients from accessing their website.
The thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words.
The verbatim is mainly based on keywords used in the sentence such as "Good", "bad" etc. And aren't always accurate.

Overall rating contenders

MS
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Myshka S.

Consumer Services, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy, great support and collaboration by Keatext

Reviewed 6 years ago
Pros

The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.

Cons

Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

Vendor response

Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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You will like it

Reviewed 5 years ago

Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making.

Pros

I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels.

Cons

1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work.

Vendor response

Thank you for your review! We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool!

AR
AvatarImg

Verified reviewer

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use

Reviewed 6 years ago
Pros

It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.

Cons

The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.

Vendor response

Hello! Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software. I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do. Please get in touch if you have a few minutes to share more details. Thanks! Tatiana

SC
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Sharon C.

Management Consulting, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good for some use cases, but not for my case

Reviewed 4 years ago
Pros

Power to analyze thousands of text data rows.

Cons

Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic,...

Vendor response

Hi Sharon, thank you for taking the time to provide us feedback. We have worked numerous improvements on the platform and are releasing very exciting new features shortly. As a more specific response to all your points, we believe we can help with a short training session as all the points above are already available in the platform. Please connect with us on sales@keatext.com and we will be very happy to show you the results and get your feedback! Thank you very much,

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Sarwan B.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Does most of the work on its own, and easy to use

Reviewed 6 years ago
Pros

I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.

Cons

the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

Vendor response

Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana

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