App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Operata

(0)

Real-time performance monitoring for cloud contact centers

Table of Contents

Operata - 2025 Pricing, Features, Reviews & Alternatives

Q: Q. What type of pricing plans does Operata offer?

Operata has the following pricing plans: Starting from : $3000.00/month Pricing model : Subscription

What is Operata?

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

Operata provides insights like real-time digital experience and agent feedback for preventing and solving issues and 3rd-party sentiment and Voice-of-Customer data correlated with IT and Ops performance.

Benefits of using Operata

• Monitor service levels: Continually measure CCaaS activity and performance, including carriers and integration to third-party Apps.
• Single data view: View carrier flows and routing performance with instant visibility on every issue encountered.
• Optimize your spend: Gain insights to manage resources better, optimize flows, reduce call length, and lower costs.
• Proactive answers & end-to-end observability: Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions, and carriers.
• Learn from billions of minutes: Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health & focus areas for improvement.
• Measure real ‘people experience’: At a glance, CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.
• Resolution orchestration: Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls.

Starting from

3000

Per month

Alternatives with better value for money

Operata's features

Activity Dashboard

(0)

Agent Interface

(0)

Alerts/Notifications

(0)

Benchmarking

(0)

Call Center Management

(0)

Call Monitoring

(0)

Call Reporting

(0)

Call Tracking

(0)

Customizable Dashboard

(0)

Customizable Reports

(0)

Data Connectors

(0)

Data Import/Export

(0)

Data Transformation

(0)

Data Visualization

(0)

Interaction Tracking

(0)

Interactive Reports

(0)

Monitoring

(0)

Multiple Data Sources

(0)

Performance Management

(0)

Performance Metrics

(0)

Quality Management

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Third-Party Integrations

(0)

Trend Analysis

(0)

Visual Analytics

(0)

Operata alternatives

Operata

(0)

Starting from

3000

Per month

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

3CX

4.4

(444)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

CallTrackingMetrics

4.6

(130)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.5

AnswerRocket

4.6

(15)

visit website

Starting from

75000

Per year

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.4

Customer Support

4.8

Operata pricing

Value for money rating:

0.0

Starting from

3000

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

Operata integrations (3)

Top integrations

CXone Mpower

ServiceNow

Amazon Connect

Operata support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Operata FAQs

Q. What type of pricing plans does Operata offer?

Operata has the following pricing plans:
Starting from: $3000.00/month
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Operata?

Operata has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Operata support?

Operata supports the following languages:
English

Q. Does Operata offer an API?

No, Operata does not have an API available.

Q. What other apps does Operata integrate with?

Operata integrates with the following applications:
CXone Mpower, ServiceNow, Amazon Connect

Related categories

Business Intelligence

Call Tracking

Telephony