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Customer Success Software - Page 2

72 software options

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LiveCaller

5.0
(2)

Live chat and customer communications management software

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LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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Retently

5.0
(24)

Net Promoter Score & customer feedback collection

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Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

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Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

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Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.

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Pipefy

4.6
(263)

the Work Management platform

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From Onboarding to Support, track the progress of each customer and easily access the information of each demand. Pipefy enables to create a standard of execution according to the assistance each customer requires and make sure no step is missed.

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USU Knowledge Management

4.8
(17)

Knowledge Management Platform for Customer Service

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USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.

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Tribe

4.7
(71)

Cloud-based community platform for branded communities

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Tribe is a modern and cloud-based community platform designed to drive customer success and retention. Enable your customers to share feedback, participate in ideation, access key resources, help peers, and find solutions from the knowledge base with out-of-the-box functionality.

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Textline

4.9
(112)

Cloud-based plug-and-play text messaging software

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Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

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Preferred Patron Loyalty

4.9
(83)

Loyalty marketing and gift card management

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Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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Trengo

4.7
(18)

Collaborative inbox for all communication channels.

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Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls.

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Clickatell

5.0
(2)

Clickatell powers chat commerce.

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Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. Clickatell is powering the digital commerce transformation.

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LearnUpon

4.8
(74)

Unlock the power of learning with LearnUpon LMS

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Strengthen long-term relationships and fuel customer growth with LearnUpon LMS; one user-focused solution.

Give customers the tools they need from the get-go with guided onboarding and value-driven resources, and reduce support queries so your team can have more proactive conversations.

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UXPressia

4.7
(63)

Create customer journey maps, personas & impact maps online

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UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques

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SurveyMonkey CX

4.7
(56)

NPS solution for flexible data collection & analysis

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SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions.

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Userpilot

4.6
(54)

Product user experience software for product & UX teams

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Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage & A/B test flows, customize the user interface, and more.

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Groove

4.4
(63)

Support, Simplified.

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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Liveoak

4.4
(51)

We help you get virtual business done™

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Enterprises that use Liveoak's Virtual Interactions™ platform, bring on new accounts faster, complete routine customer paperwork faster and offer customers the convenience of not having to physically visit a branch or office. Through Liveoak, enterprises and their customers complete work virtually.

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3CLogic

4.3
(48)

Cloud Call Center Solutions

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3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, Salesforce, and MS Dynamics for global enterprises and customer service teams.

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Rindle

4.9
(18)

Flexible Process & Workflow Management

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Rindle is a task and project management automation tool that helps businesses save hundreds of hours by putting their projects on autopilot.

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Gainsight CS

4.4
(33)

Customer success platform

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Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention, expand revenue, and scale operations.

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AppsForOps Core Apps

4.9
(16)

Customer success management tool with Outlook integration

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AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's people, processes and systems. View a timeline of all customer activity directly from within an Outlook inbox, and get the whole picture to make the right decisions.

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Starred

4.7
(16)

Candidate Experience Feedback Solution

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Starred builds recruitment feedback software for Talent Acquisition teams that want to deliver the best possible candidate experience. Our software integrates directly in your ATS and collects actionable feedback on autopilot.

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Skilljar Customer Education

4.6
(17)

LMS for Customer and Partner Training

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Skilljar’s learning management system (LMS) enables businesses to scale their customer and partner training programs. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment and CRM data integrations.

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Taskfeed

4.4
(19)

Customer Onboarding Management for Salesforce

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Take your onboarding experience to the next level. Create a repeatable and scalable process to ensure each customer is successful.

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PeerBoard

4.6
(15)

Plug & play community and forum software

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PeerBoard offers a powerful community platform that is extremely easy to set up and has all the tools you need to gather, manage, and engage your community. It is an extendable and completely Whitelabel solution that could be adjusted to your business requirements.

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CustomerGauge

4.8
(11)

Customer experience management platform for B2B companies

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CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs.

Read more about CustomerGauge