Customer Success Software 2020 - Best Application Comparison

Preferred Patron Loyalty

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries. Read more about Preferred Patron Loyalty

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Preferred Patron Loyalty

79

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries. Read more about Preferred Patron Loyalty

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ChurnZero

73

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals. Read more about ChurnZero

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ChurnZero

73

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals. Read more about ChurnZero

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UXPressia

50

Create customer journey maps, personas & impact maps online

UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques. Read more about UXPressia

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UXPressia

50

Create customer journey maps, personas & impact maps online

UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques. Read more about UXPressia

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. Read more about Groove

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Groove

59

Support, Simplified.

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. Read more about Groove

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SurveyMonkey CX

48

NPS solution for flexible data collection & analysis

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX

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SurveyMonkey CX

48

NPS solution for flexible data collection & analysis

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX

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Userpilot

46

Product user experience software for product & UX teams

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage & A/B test flows, customize the user interface, and more. Read more about Userpilot

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Userpilot

46

Product user experience software for product & UX teams

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage & A/B test flows, customize the user interface, and more. Read more about Userpilot

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Liveoak Technologies

51

We help you get virtual business done™

Enterprises that use Liveoak's Virtual Interactions™ platform, bring on new accounts faster, complete routine customer paperwork faster and offer customers the convenience of not having to physically visit a branch or office. Through Liveoak, enterprises and their customers complete work virtually. Read more about Liveoak Technologies

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Liveoak Technologies

51

We help you get virtual business done™

Enterprises that use Liveoak's Virtual Interactions™ platform, bring on new accounts faster, complete routine customer paperwork faster and offer customers the convenience of not having to physically visit a branch or office. Through Liveoak, enterprises and their customers complete work virtually. Read more about Liveoak Technologies

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3CLogic

48

Cloud Call Center Solutions

3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, Salesforce, and MS Dynamics for global enterprises and customer service teams. Read more about 3CLogic

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3CLogic

48

Cloud Call Center Solutions

3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, Salesforce, and MS Dynamics for global enterprises and customer service teams. Read more about 3CLogic

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AppsForOps Timeline

16

Customer success management tool with Outlook integration

AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's people, processes and systems. View a timeline of all customer activity directly from within an Outlook inbox, and get the whole picture to make the right decisions. Read more about AppsForOps Timeline

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AppsForOps Timeline

16

Customer success management tool with Outlook integration

AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's people, processes and systems. View a timeline of all customer activity directly from within an Outlook inbox, and get the whole picture to make the right decisions. Read more about AppsForOps Timeline

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ProfitWell

19

Subscription & financial metrics in one place

ProfitWell provides free and accurate subscription financial metrics for 6k+ companies by seamlessly integrating with billing systems. Read more about ProfitWell

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ProfitWell

19

Subscription & financial metrics in one place

ProfitWell provides free and accurate subscription financial metrics for 6k+ companies by seamlessly integrating with billing systems. Read more about ProfitWell

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Skilljar

17

LMS for Customer and Partner Training

Skilljar’s learning management system (LMS) enables businesses to scale their customer and partner training programs. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment and CRM data integrations. Read more about Skilljar

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Skilljar

17

LMS for Customer and Partner Training

Skilljar’s learning management system (LMS) enables businesses to scale their customer and partner training programs. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment and CRM data integrations. Read more about Skilljar

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Starred

15

Candidate Experience Feedback Solution

Starred builds recruitment feedback software for Talent Acquisition teams that want to deliver the best possible candidate experience. Our software integrates directly in your ATS and collects actionable feedback on autopilot. Read more about Starred

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Starred

15

Candidate Experience Feedback Solution

Starred builds recruitment feedback software for Talent Acquisition teams that want to deliver the best possible candidate experience. Our software integrates directly in your ATS and collects actionable feedback on autopilot. Read more about Starred

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Taskfeed

19

Customer Onboarding Management for Salesforce

Take your onboarding experience to the next level. Create a repeatable and scalable process to ensure each customer is successful. Read more about Taskfeed

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Taskfeed

19

Customer Onboarding Management for Salesforce

Take your onboarding experience to the next level. Create a repeatable and scalable process to ensure each customer is successful. Read more about Taskfeed

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Totango

18

Accelerate Revenues with Customer Engagement Management

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. Read more about Totango

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Totango

18

Accelerate Revenues with Customer Engagement Management

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. Read more about Totango

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Salesmachine

11

Customer Success Platform for trial conversion & retention

Visualize in one single Data Platform your customers engagement, NPS, health score, billing, CRM, ... thanks to many APIs integrations. Centralize informations to see whole account or contact's level data in Salesmachine. Segment them to identify who to contact in priority, and reduce churn!… Read more about Salesmachine

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Salesmachine

11

Customer Success Platform for trial conversion & retention

Visualize in one single Data Platform your customers engagement, NPS, health score, billing, CRM, ... thanks to many APIs integrations. Centralize informations to see whole account or contact's level data in Salesmachine. Segment them to identify who to contact in priority, and reduce churn!… Read more about Salesmachine

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Natero

8

Data-driven customer success management software

Natero is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, customer intelligence & health scoring, and more. Read more about Natero

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Natero

8

Data-driven customer success management software

Natero is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, customer intelligence & health scoring, and more. Read more about Natero

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VeriShow

5

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too. Read more about VeriShow

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VeriShow

5

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too. Read more about VeriShow

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AppFollow

6

App store optimization and review management solution

AppFollow is a cloud-based mobile analytics solution which assists businesses of all sizes with review management and competitor analysis. Its key features include channel attribution, revenue tracking, social sharing, sentiment analysis, keyword tracking, task assignment and conversion tracking. Read more about AppFollow

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AppFollow

6

App store optimization and review management solution

AppFollow is a cloud-based mobile analytics solution which assists businesses of all sizes with review management and competitor analysis. Its key features include channel attribution, revenue tracking, social sharing, sentiment analysis, keyword tracking, task assignment and conversion tracking. Read more about AppFollow

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Kilterly

4

Customer Success Software

Kilterly is a customer success software which helps businesses increase customer retention through data insight and automated customer success playbooks. Read more about Kilterly

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Kilterly

4

Customer Success Software

Kilterly is a customer success software which helps businesses increase customer retention through data insight and automated customer success playbooks. Read more about Kilterly

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Creedenz CXM

5

Pushes customer engagement further than traditional CRMs

Creedenz CXM facilitates Enterprise business users to encourage, drive and manage customer engagement across core areas of sales, marketing, services and more. Read more about Creedenz CXM

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Creedenz CXM

5

Pushes customer engagement further than traditional CRMs

Creedenz CXM facilitates Enterprise business users to encourage, drive and manage customer engagement across core areas of sales, marketing, services and more. Read more about Creedenz CXM

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inSided

7

Leading Community Platform for Customer Success & Support

Boost product adoption, provide self-service onboarding and maximise customer success efficiency with our range of features. Read more about inSided

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inSided

7

Leading Community Platform for Customer Success & Support

Boost product adoption, provide self-service onboarding and maximise customer success efficiency with our range of features. Read more about inSided

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Amity

7

The Most Powerful Customer Success Software.

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right actions and measures effectiveness. Read more about Amity

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Amity

7

The Most Powerful Customer Success Software.

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right actions and measures effectiveness. Read more about Amity

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Vocally

2

Feedback capture and analysis solution

Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior & gain visibility into improvement opportunities. Read more about Vocally

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Vocally

2

Feedback capture and analysis solution

Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior & gain visibility into improvement opportunities. Read more about Vocally

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OmniCore

1

Personalized live customer experience & engagement

OmniCore by SaleMove is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors. Read more about OmniCore

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OmniCore

1

Personalized live customer experience & engagement

OmniCore by SaleMove is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors. Read more about OmniCore

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Akita

1

Customer Success Software

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more. Read more about Akita

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Akita

1

Customer Success Software

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more. Read more about Akita

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