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Helply
5
56
4
25
3
3
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
Table of Contents
Helply - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2026
Helply overview
What is Helply?
Groove is a cloud-based solution designed to help small businesses manage customer support without the complexity of enterprise-level tools. The intuitive shared inbox makes it easy for team members to organize, prioritize, and solve customer requests in a familiar email-like interface. Features like conversation assignments, collision detection, private internal notes, and mentions and notifications ensure seamless collaboration.
Groove offers live chat capabilities, allowing businesses to provide instant help on any page of their website or app. The round-robin assignment feature also distributes the workload evenly, while unattended message logic and email continuation ensure no chat is ever left hanging.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Team Collaboration
Ticketing System
Bugs and Issues
Do you work for Helply? Manage this product listing
Helply’s user interface
Helply review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.2
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Helply?
Reviewers indicate Groove streamlines email management and helps organize multiple inboxes, making it easier to handle support requests and collaborate with teammates. They find features like canned replies, tagging, and internal notes useful, though some mention missing advanced email functions and occasional interface frustrations. They say the platform improves productivity, but wish for more automation and customization options.
Users report Groove enables effective team collaboration, allowing members to support each other and manage shared inboxes efficiently. They appreciate the responsive customer support and regular feature updates, though some feel the feature set can be limited for larger teams or advanced needs.
Select to learn more
Who uses Helply?
Based on 87 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Helply's key features
Most critical features, based on insights from Helply users:
All Helply features
Features rating:
Helply alternatives
Helply
Starting from
29
/user
Per month
SysAid
Starting from
89
/user
Per month
Connecteam
Starting from
29
Per month
Document360
Starting from
No pricing info
Helply pricing
Pricing plans
Pricing details:
User opinions about Helply price and value
Value for money rating:
To see what individual users think of Helply's price and value, check out the review snippets below.
Brady B.
CEO
Josh S.
IT Coordinator
Helply integrations (12)
Integrations rated by users
We looked at 87 user reviews to identify which products are mentioned as Helply integrations and how users feel about them.
Integration rating: 5.0 (2)
“Connecting Salesforce to an infrastructure monitoring tool offers absolutely zero value to our engineering teams, as CRM customer pipelines are entirely disconnected from server health.”
Rowan D.
Software Engineer
Helply support options
Typical customers
Platforms supported
Support options
Training options
Helply FAQs
Helply has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What level of support does Helply offer?
Helply offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
