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Groove Pricing, Features, Reviews and Alternatives

Groove product overview

Price starts from

0

Per month

Other

What is Groove?

Key benefits of using Groove

- Assign tickets to colleagues, insert canned replies, add private notes and more.

- Every customer’s entire conversation history in one place.

- Folders keep your support emails neatly organized.

- Metrics to help your team benchmark, set goals and get better.

- More than a dozen apps to make Groove fit your needs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support

Training options

Webinars
Documentation
Videos

Groove pricing information

Value for money

4.4

/5

66

Starting from

0

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Groove features

Functionality

4.0

/5

66

Total features

56

8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Customizable Branding
Customer Database
Customizable Templates
Contact Management
Customizable Reports

Functionality contenders

Groove users reviews

Overall Rating

4.5

/5

66

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.21/10
Rating distribution

5

4

3

2

1

39

21

3

3

0

Pros
We manage a few completely different projects so its great that they are all supported under the same account.
Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.
The ability to label tickets and then be able to categorize them and efficiently reference them is a bit imperative. Overall, pleased with the ease of use of the app, and overall interface.
Cons
I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don't translate back into Gmail I'm stuck with the search available.
Searching for closed requests can be difficult, especially when searching for a particular issue.
We were using Slack to communicate about support requests and project management, but it became difficult as more requests and projects were taking place.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best way to manage your customer support network

Reviewed 3 years ago
Pros

My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.

Cons

Frequent updates move features around and sometimes makes it difficult to find something that you use every day. Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to manage the knowledge base & ticketing system!

Reviewed 10 months ago

Knowledge base & ticketing system at the same tool makes the life easier with Groove.

Pros

It's easy to manage the knowledge base & ticketing system mainly for SaaS companies with Groove.

Cons

They can offer more features to customize the webpage of knowledge base.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most powerful communication software I know

Reviewed 2 months ago
Pros

I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.

Cons

There is actually no weakness of this software. I really like and use many of Grooves functions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mobil nicht nutzbar, keine Weiterentwicklung und sehr, sehr langsam

Reviewed 2 years ago

Groove war eine tolle Erfahrung und wir haben über 1 Jahr damit unseren Support abgewickelt. Allerdings spart es kaum Arbeit im Vergleich zu einem normalen Mailclienten. Da wir stark wachsen, suchen wir nun ein Tool, welches unsere Mitarbeiter mit automatischen Vorschlägen unterstützt. Außerdem finden wir eine mobile Bedienbarkeit im Jahr 2020 als absolute Grundvoraussetzung für so ein System. Das kann Groove leider nicht bieten.

Pros

Erster Eindruck war sehr positiv, Groove bietet innovative Funktionen wie z.B. die Anbindung einer Knowledge Base und die API. Groove hat eine übersichtliche Benutzeroberfläche, die einfach zu bedienen ist, auch wenn das aggressive blau einem irgendwann nervt, wenn man den ganzen Tag damit arbeiten muss...

Cons

Leider entwickelt sich Groove scheinbar nicht weiter. Als wir die Software vor einem Jahr eingeführt haben, wurde uns versprochen, dass ein Chat-Widget "in kürze" Verfügbar ist. Das ist leider bis heute nicht der Fall. Außerdem ist die Software sehr oft sehr langsam und manchmal aktualisiert der Browser plötzlich das gesamte Fenster und alle Eingaben verschwinden. Groove ist außerdem auf mobilen...

Showing original review in German. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Groove

Reviewed 3 months ago

Groove was recently rolled out to help with CRM management. It has been efficient in syncing with Salesforce to track communication with partners

Pros

Groove has the ability to track that emails have been opened. This is helpful for prospecting and client outreach. There is also calendar scheduling functionality that I plan to utilize further.

Cons

It would be helpful to track who specifically opened the emails that are sent, particularly if it is widely forwarded within an organization.

Groove FAQs and common questions

Q. What type of pricing plans does Groove offer?

Groove has the following pricing plans:
Starting from: $0.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Groove?

Groove has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Groove support?

Groove supports the following languages:
English


Q. Does Groove offer an API?

Yes, Groove has an API available for use.


Q. What other apps does Groove integrate with?

Groove integrates with the following applications:
GitHub, Zoho CRM, Zapier, Trello, Twitter, Stripe, Slack, Meta for Business, Olark, Chargebee, Mailchimp, Shopify


Q. What level of support does Groove offer?

Groove offers the following support options:
Email/Help Desk, Phone Support

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