Category Leaders ranking
#18 in Customer Service
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
Groove also features in these categories:
Additional information for Groove
Key features of Groove
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- Assign support requests to coworkers
- Add private notes to tickets
- Detailed performance tracking metrics
- Team and ticket tracking
- App Store for additional features
- Personal, non-generic emails
- Support history and detailed profile information
- Optional Knowledge Base
- Customizable Support Widget
- Easy-to-create articles
- Assign tickets to colleagues, insert canned replies, add private notes and more.
- Every customer’s entire conversation history in one place.
- Folders keep your support emails neatly organized.
- Metrics to help your team benchmark, set goals and get better.
- More than a dozen apps to make Groove fit your needs.