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Groove
5
56
4
25
3
3
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
Table of Contents
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Groove - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Groove overview
What is Groove?
Groove is a cloud-based solution designed to help small businesses manage customer support without the complexity of enterprise-level tools. The intuitive shared inbox makes it easy for team members to organize, prioritize, and solve customer requests in a familiar email-like interface. Features like conversation assignments, collision detection, private internal notes, and mentions and notifications ensure seamless collaboration.
Groove offers live chat capabilities, allowing businesses to provide instant help on any page of their website or app. The round-robin assignment feature also distributes the workload evenly, while unattended message logic and email continuation ensure no chat is ever left hanging.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Team Collaboration
Ticketing System
Bugs and Issues
Do you work for Groove? Manage this product listing
Groove’s user interface
Groove reviews
Overall rating
4.5
/5
87
Positive reviews
80
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.80/10
5
4
3
2
1
56
25
3
3
0
Brady B.
CEO
Josh S.
IT Coordinator
Emily M.
Homeowner Support
Brady B.
CEO
Carrie H.
Board and Vendor Relations
Kelly M.
Board Support
Who uses Groove?
Based on 87 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Groove's key features
Most critical features, based on insights from Groove users:
All Groove features
Features rating:
Groove alternatives
Groove
Starting from
29
/user
Per month
LiveAgent
Starting from
15
/user
Per month
SysAid
Starting from
89
/user
Per month
Freshservice
Starting from
19
/user
Per month
Groove pricing
Pricing plans
Pricing details:
User opinions about Groove price and value
Value for money rating:
To see what individual users think of Groove's price and value, check out the review snippets below.
Brady B.
CEO
Josh S.
IT Coordinator
Groove integrations (12)
Integrations rated by users
We looked at 87 user reviews to identify which products are mentioned as Groove integrations and how users feel about them.
Integration rating: 5.0 (2)
“Very critical we were able to integrate since Salesforce is what we use internally for order management, and ServiceChannel did exactly that”
Andrew O.
Central Support - Senior Team Lead
Integration rating: 5.0 (1)
Groove support options
Typical customers
Platforms supported
Support options
Training options
Groove FAQs
Groove has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What level of support does Groove offer?
Groove offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
