NeoAssist is a modular, omnichannel service solution that makes it possible to use chatbots with natural language processing technology, create workflows, organize task distribution, and monitor the response time of calls using metrics and alerts. Available in Portuguese for the Brazilian market.
Tech Touch is a digital experience tool businesses use to add web operation guides to any system. The goal is to reduce the time it takes for businesses to understand and implement new systems and create a less intimidating technological environment for users.
Dojo-Navi is a cloud-based solution that lets users create manuals with videos and comes with a navigation function that makes it easy for users to find the information they need quickly. The navigation function enables users to search for specific topics, making it easier to locate the information they need.
Zowie is a set of customer success tools for companies that sell online. The platform offers a free analysis of automation potential, an omnichannel inbox, and various integrations, including Shopify, Magento, Klaviyo, Zapier, and more.
ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.
Send Messages in Bulk on WhatsApp Business. Increase customer retention, generate leads, make buying easy and reach customers and employees on their favorite chat app. Report on targeted personalized Whatsapp marketing campaigns from a simple interface.
sensedata is an intelligent customer management solution in the Portuguese language, making it possible to integrate customer data for a 360-degree view of relationship histories, activities, and indicators, as well as manage new customers from the first contact and create dynamic, effective segmentation.
CustomerX is a customer satisfaction system responsible for automating tasks, scheduling appointments, and centralizing data to help businesses direct time and resources towards strengthening customer relationships with Customer Success.
ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.
Adaptive Pulse helps businesses identify at-risk and expansion customers for B2B SaaS companies. Using NLP and predictive analysis, Adaptive Pulse analyzes internal and external data sources, including structured and unstructured data to provide unified customer views.
Early warning system that helps businesses leverage artificial intelligence (AI) technology to provide customer support teams with actionable insights and automation, enabling them to increase upsells and enhance customer experience.
Staircase AI analyzes millions of customer interactions and turns them into actionable human insights, impossible to spot with the naked eye. We help Customer Success teams by revealing deep human signals and uncovering true customers' health, sentiment, journey events, risks, and opportunities.
Baton is a cloud-based software that helps businesses manage and streamline implementation projects on a centralized platform. It enables users to create auditable projects using built-in templates and track the completion of assigned tasks.
TeamSuccess is a customer success tool designed to monitor, automate, and streamline the customer lifecycle. With features for monitoring customer health and identifying risks, this tool can help businesses and their teams gain more upsell opportunities, reduce churn, and strengthen customer relationships. TeamSuccess provides proactive alerts for expansion opportunities, upcoming renewals, and more. Within the tool, teams can access 360-degree customer health profiles.