Ameyo FusionCX Alternatives, Competitors & Similar Software

Features

Total

23

31

36

features in common

23

features in common

Jitbit Helpdesk's unique features

Reporting & Statistics
Workflow Management
Network Monitoring
Access Controls/Permissions

Ameyo FusionCX's unique features

Customer History
Performance Metrics
Social Media Integration
Client Portal

Pricing

Starting from

$1,699

Value for money

4.3

0.3

4.0

What users say about Jitbit Helpdesk's value for money

Read all reviews

We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.

AR

Anonymous Reviewer

Customer service is excellent and friendly. The product is really easy to use and a great price for the value.

FB

Francine B.

Categories in common

Help Desk

Features

Total

28

139

36

features in common

28

features in common

NeeyamoWorks' unique features

Forms Management
Background Screening
Payroll Management
Calendar Management

Ameyo FusionCX's unique features

Service Level Agreement (SLA) Management
Real Time Monitoring
Email Templates
Monitoring

Categories in common

Help Desk

Features

Total

22

55

36

features in common

22

features in common

Gorgias' unique features

Canned Responses
Real-time Consumer-facing Chat
Routing
Communication Management

Ameyo FusionCX's unique features

Customizable Fields
Knowledge Base Management
Real Time Monitoring
Auto-Dialer

Pricing

Starting from

$60/month

Value for money

4.5

0.5

4.0

What users say about Gorgias' value for money

Read all reviews

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Help Desk

Features

Total

26

98

36

features in common

26

features in common

Froged's unique features

Account Management
Access Controls/Permissions
Customer Segmentation
Geotargeting

Ameyo FusionCX's unique features

Help Desk Management
Call Center Management
Support Ticket Tracking
Computer Telephony Integration

Pricing

Starting from

€0/month

Value for money

4.9

0.9

4.0

What users say about Froged's value for money

Read all reviews

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Help Desk

Features

Total

25

65

36

features in common

25

features in common

Trengo's unique features

Auto-Responders
Contact Database
Transcripts/Chat History
Customer Service Analytics

Ameyo FusionCX's unique features

IVR / Voice Recognition
Performance Metrics
Document Storage
Interaction Tracking

Pricing

Starting from

€15/month

Value for money

4.7

0.7

4.0

What users say about Trengo's value for money

Read all reviews

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Help Desk

Features

Total

23

34

36

features in common

23

features in common

AIhelp 's unique features

CRM
API
Alerts/Notifications
Customizable Forms

Ameyo FusionCX's unique features

IVR / Voice Recognition
Performance Metrics
Real Time Monitoring
Computer Telephony Integration

Categories in common

Help Desk

Features

Total

32

68

36

features in common

32

features in common

Deskero's unique features

Data Import/Export
API
Mobile Access
Customer Service Analytics

Ameyo FusionCX's unique features

Auto-Dialer
Document Storage
Computer Telephony Integration
IVR / Voice Recognition

Pricing

Starting from

$9/month

Value for money

4.6

0.6

4.0

What users say about Deskero's value for money

Read all reviews

It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing.

DF

Danilo F.

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use.

MA

Margie A.

Categories in common

Help Desk

Features

Total

0

9

36

features in common

0

features in common

Infraon Desk's unique features

Workflow Management
Alerts/Notifications
Activity Dashboard
Dashboard Creation

Ameyo FusionCX's unique features

Feedback Management
Help Desk Management
Alerts / Escalation
Customizable Branding

Categories in common

Help Desk

Features

Total

14

42

36

features in common

14

features in common

Web Help Desk's unique features

Release Management
Project Management
Project Time Tracking
Activity Dashboard

Ameyo FusionCX's unique features

Performance Metrics
Social Media Integration
Real Time Reporting
Client Portal

Pricing

Starting from

$753

Value for money

4.1

0.1

4.0

What users say about Web Help Desk's value for money

Read all reviews

It is a simple and easy to use software for both the IT team and the end-users, which helps to resolve service desk reported or submitted issues fast and in return will make both users a happy camper.

CJ

Caleb J.

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Jeremy M.

Categories in common

Help Desk

Features

Total

31

235

36

features in common

31

features in common

Agile CRM's unique features

AB Testing
Routing
Alerts/Notifications
Location Tracking

Ameyo FusionCX's unique features

Real Time Reporting
Prioritization
Feedback Management
Customer History

Pricing

Starting from

$0

Value for money

4.1

0.1

4.0

What users say about Agile CRM's value for money

Read all reviews

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Categories in common

Features

Total

28

126

36

features in common

28

features in common

Genesys Cloud CX's unique features

Performance Management
Proactive Chat
Access Controls/Permissions
Customer Experience Management

Ameyo FusionCX's unique features

Support Ticket Tracking
Customizable Branding
Service Level Agreement (SLA) Management
Support Ticket Management

Pricing

Starting from

$75/month

Value for money

4.0

What users say about Genesys Cloud CX's value for money

Read all reviews

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.

MB

Martin B.

Categories in common

Features

Total

26

79

36

features in common

26

features in common

Mint Service Desk's unique features

Queue Management
API
Alerts/Notifications
User Management

Ameyo FusionCX's unique features

IVR / Voice Recognition
Call Center Management
Real Time Monitoring
Remote Access/Control

Categories in common

Help Desk

Features

Total

28

129

36

features in common

28

features in common

NICE CXone's unique features

Contact Database
Manual Dialer
Access Controls/Permissions
Skills Tracking

Ameyo FusionCX's unique features

Document Storage
Real Time Monitoring
Prioritization
Help Desk Management

Pricing

Starting from

$100/month

Value for money

4.0

What users say about NICE CXone's value for money

Read all reviews

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

26

225

36

features in common

26

features in common

EngageBay's unique features

AB Testing
Third Party Integrations
Territory Management
Multi-Campaign

Ameyo FusionCX's unique features

Help Desk Management
Prioritization
Real Time Reporting
IVR / Voice Recognition

Pricing

Starting from

$0/month

Value for money

4.8

0.8

4.0

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

25

73

36

features in common

25

features in common

Help Scout's unique features

Queue Management
SSL Security
Archiving & Retention
Shared Inboxes

Ameyo FusionCX's unique features

IVR / Voice Recognition
Alerts / Escalation
Social Media Integration
Interaction Tracking

Pricing

Starting from

$20/month

Value for money

4.5

0.5

4.0

What users say about Help Scout's value for money

Read all reviews

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

Categories in common

Help Desk

Features

Total

26

82

36

features in common

26

features in common

Gladly's unique features

Quality Assurance
Case Management
Multi-Channel Management
Transcripts/Chat History

Ameyo FusionCX's unique features

Monitoring
Real Time Monitoring
Support Ticket Tracking
Client Portal

Pricing

Starting from

$38

Value for money

4.8

0.8

4.0

What users say about Gladly's value for money

Read all reviews

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

MW

Maya W.

Categories in common

Help Desk

Features

Total

30

401

36

features in common

30

features in common

Bitrix24's unique features

File Storage
Templates
Customer Segmentation
Multi-Channel Marketing

Ameyo FusionCX's unique features

Real Time Monitoring
Alerts / Escalation
Real Time Reporting
Macros/Templated Responses

Pricing

Starting from

$61/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

Read all reviews

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Help Desk

Features

Total

33

190

36

features in common

33

features in common

EcholoN's unique features

Training Management
Commenting/Notes
Equipment Management
Routing

Ameyo FusionCX's unique features

Computer Telephony Integration
Auto-Dialer
IVR / Voice Recognition

Categories in common

Help Desk

Features

Total

30

93

36

features in common

30

features in common

SummitAI's unique features

CMDB
Maintenance Scheduling
Change Management
Access Controls/Permissions

Ameyo FusionCX's unique features

Auto-Dialer
Real Time Monitoring
Computer Telephony Integration
Feedback Management

Pricing

Value for money

4.5

0.5

4.0

What users say about SummitAI's value for money

Read all reviews

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.

RC

Roy C.

Ease of installation, ease of use, reliable, and works well for our ITIL process.

JT

John T.

Categories in common

Help Desk

Features

Total

28

125

36

features in common

28

features in common

Call Center Studio's unique features

Process/Workflow Automation
Single Sign On
Real Time Notifications
Alerts/Notifications

Ameyo FusionCX's unique features

Support Ticket Tracking
Knowledge Base Management
Prioritization
Customer History

Pricing

Value for money

4.7

0.7

4.0

What users say about Call Center Studio's value for money

Read all reviews

But the most good part is customer support. They are all friendly and helpful.

AR

Anonymous Reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Categories in common

Features

Total

23

51

36

features in common

23

features in common

OneDesk's unique features

Resource Management
Milestone Tracking
Project Planning/Scheduling
Time & Expense Tracking

Ameyo FusionCX's unique features

Customer History
Performance Metrics
Social Media Integration
Auto-Dialer

Categories in common

Help Desk

Features

Total

17

36

features in common

17

features in common

HelpOnClick's unique features

Proactive Chat
Transfers/Routing
File Sharing
API

Ameyo FusionCX's unique features

Support Ticket Tracking
Document Storage
Macros/Templated Responses
Feedback Management

Pricing

Starting from

$7.2/month

Value for money

4.6

0.6

4.0

What users say about HelpOnClick's value for money

Read all reviews

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Categories in common

Help Desk

Features

Total

18

32

36

features in common

18

features in common

ProProfs Help Desk's unique features

Auto-Responders
Real Time Analytics
Surveys & Feedback
Customizable Reports

Ameyo FusionCX's unique features

Performance Metrics
Call Center Management
Workflow Configuration
Feedback Management

Pricing

Starting from

$15/month

Value for money

4.8

0.8

4.0

What users say about ProProfs Help Desk's value for money

Read all reviews

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.

Ashutosh P.

I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.

AR

Anonymous Reviewer

Categories in common

Help Desk

Features

Total

10

39

36

features in common

10

features in common

Yonyx's unique features

Request Escalation
Knowledge Management
Routing
Customer Service Analytics

Ameyo FusionCX's unique features

Real-Time Chat
Alerts / Escalation
Social Media Integration
Prioritization

Pricing

Value for money

4.7

0.7

4.0

What users say about Yonyx's value for money

Read all reviews

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Categories in common

Help Desk

Features

Total

33

136

36

features in common

33

features in common

HaloITSM's unique features

Multi-Language
Risk Analytics
Compliance Tracking
Communication Management

Ameyo FusionCX's unique features

Computer Telephony Integration
Auto-Dialer
IVR / Voice Recognition

Pricing

Starting from

$49/month

Value for money

4.6

0.6

4.0

What users say about HaloITSM's value for money

Read all reviews

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

WD

Wendy D.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

Categories in common

Help Desk

Features

Total

18

83

36

features in common

18

features in common

elevio's unique features

Account Management
Survey/Poll Management
Text Editing
Engagement Tracking

Ameyo FusionCX's unique features

Social Media Integration
Call Center Management
Workflow Configuration
Customizable Fields

Pricing

Starting from

$99/month

Value for money

4.6

0.6

4.0

What users say about elevio's value for money

Read all reviews

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Categories in common

Help Desk

Features

Total

22

130

36

features in common

22

features in common

Freshservice's unique features

Multi-Location
Audit Management
Recurring Issues
Reporting & Statistics

Ameyo FusionCX's unique features

Customer History
Knowledge Base Management
Social Media Integration
Computer Telephony Integration

Pricing

Starting from

$19/month

Value for money

4.5

0.5

4.0

What users say about Freshservice's value for money

Read all reviews

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Help Desk

Features

Total

23

105

36

features in common

23

features in common

JIRA Service Management's unique features

Maintenance Management
Access Controls/Permissions
Alerts/Notifications
Audit Management

Ameyo FusionCX's unique features

Monitoring
Call Center Management
Email Templates
Remote Access/Control

Pricing

Starting from

$0/month

Value for money

4.2

0.2

4.0

What users say about JIRA Service Management's value for money

Read all reviews

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Help Desk

Features

Total

15

69

36

features in common

15

features in common

ISL Light's unique features

Workflow Management
Video Support
Troubleshooting
Unattended Access

Ameyo FusionCX's unique features

Alerts / Escalation
Social Media Integration
Real Time Reporting
Auto-Dialer

Pricing

Value for money

4.5

0.5

4.0

What users say about ISL Light's value for money

Read all reviews

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.

Ad

Alejandro d.

Easy and great remote support solution , secure and stable for our remote connection needs.

VL

Vincent L.

Categories in common

Help Desk

Ameyo FusionCX Alternatives & Competitors

Top 10 free alternatives

Jitbit Helpdesk

NeeyamoWorks

Gorgias

Froged

Trengo

AIhelp

Deskero

Infraon Desk

Web Help Desk

Agile CRM

Genesys Cloud CX

Mint Service Desk

NICE CXone

EngageBay

Help Scout

Gladly

Bitrix24

EcholoN

SummitAI

Call Center Studio

OneDesk

HelpOnClick

ProProfs Help Desk

Yonyx

HaloITSM

elevio

Freshservice

JIRA Service Management

ISL Light

HelpDesk