App comparison

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Ameyo FusionCX Logo

Ameyo FusionCX

3.9
(12)

Write a review

Omnichannel help desk ticketing system

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(1)

Ameyo FusionCX Alternatives & Competitors

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Integrated with


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Jitbit Helpdesk logo

Jitbit Helpdesk

4.6
(29)

Helpdesk ticketing system software

Features

Total

Jitbit Helpdesk logo
Ameyo FusionCX logo

23

31

36

features in common

23

features in common

Jitbit Helpdesk logo

Jitbit Helpdesk's unique features

  • Reporting & Statistics

  • Workflow Management

  • Network Monitoring

  • Access Controls/Permissions

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Customer History

  • Performance Metrics

  • Social Media Integration

  • Client Portal

Pricing

Starting from

$1,699

Value for money

Jitbit Helpdesk logo
4.3

0.3

Ameyo FusionCX logo
4.0

What users say about Jitbit Helpdesk's value for money

We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.
Customer service is excellent and friendly. The product is really easy to use and a great price for the value.

Categories in common

NeeyamoWorks logo

NeeyamoWorks

(0)

HR software to manage employees, payroll, expenses & queries

Features

Total

NeeyamoWorks logo
Ameyo FusionCX logo

28

139

36

features in common

28

features in common

NeeyamoWorks logo

NeeyamoWorks' unique features

  • Forms Management

  • Background Screening

  • Payroll Management

  • Calendar Management

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Service Level Agreement (SLA) Management

  • Real Time Monitoring

  • Email Templates

  • Monitoring

Categories in common

Gorgias logo

Gorgias

4.7
(93)

Help desk and customer service solution

Features

Total

Gorgias logo
Ameyo FusionCX logo

22

55

36

features in common

22

features in common

Gorgias logo

Gorgias' unique features

  • Canned Responses

  • Real-time Consumer-facing Chat

  • Routing

  • Communication Management

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Customizable Fields

  • Knowledge Base Management

  • Real Time Monitoring

  • Auto-Dialer

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.5

Ameyo FusionCX logo
4.0

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Categories in common

Froged logo

Froged

4.7
(42)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Ameyo FusionCX logo

26

98

36

features in common

26

features in common

Froged logo

Froged's unique features

  • Account Management

  • Access Controls/Permissions

  • Customer Segmentation

  • Geotargeting

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Help Desk Management

  • Call Center Management

  • Support Ticket Tracking

  • Computer Telephony Integration

Pricing

Starting from

0/month

Value for money

Froged logo
4.9

0.9

Ameyo FusionCX logo
4.0

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Categories in common

Trengo logo

Trengo

4.7
(18)

A smart customer engagement platform.

Features

Total

Trengo logo
Ameyo FusionCX logo

25

65

36

features in common

25

features in common

Trengo logo

Trengo's unique features

  • Auto-Responders

  • Contact Database

  • Transcripts/Chat History

  • Customer Service Analytics

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • IVR / Voice Recognition

  • Performance Metrics

  • Document Storage

  • Interaction Tracking

Pricing

Starting from

15/month

Value for money

Trengo logo
4.7

0.7

Ameyo FusionCX logo
4.0

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.

Categories in common

AIhelp  logo

AIhelp

4.4
(5)

BEST In-App Messaging & Operations for AI Customer Support

Features

Total

AIhelp  logo
Ameyo FusionCX logo

23

34

36

features in common

23

features in common

AIhelp  logo

AIhelp 's unique features

  • CRM

  • API

  • Alerts/Notifications

  • Customizable Forms

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • IVR / Voice Recognition

  • Performance Metrics

  • Real Time Monitoring

  • Computer Telephony Integration

Categories in common

Deskero logo

Deskero

4.7
(109)

Customizable help desk & ticketing system

Features

Total

Deskero logo
Ameyo FusionCX logo

32

68

36

features in common

32

features in common

Deskero logo

Deskero's unique features

  • Data Import/Export

  • API

  • Mobile Access

  • Customer Service Analytics

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Auto-Dialer

  • Document Storage

  • Computer Telephony Integration

  • IVR / Voice Recognition

Pricing

Starting from

$9/month

Value for money

Deskero logo
4.6

0.6

Ameyo FusionCX logo
4.0

What users say about Deskero's value for money

It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing.
We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use.

Categories in common

Infraon Desk logo

Infraon Desk

(0)

Integrated ITSM software for better IT performance

Features

Total

Infraon Desk logo
Ameyo FusionCX logo

0

9

36

features in common

0

features in common

Infraon Desk logo

Infraon Desk's unique features

  • Workflow Management

  • Alerts/Notifications

  • Activity Dashboard

  • Dashboard Creation

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Feedback Management

  • Help Desk Management

  • Alerts / Escalation

  • Customizable Branding

Categories in common

Web Help Desk logo

Web Help Desk

4.2
(110)

IT asset and knowledge management

Features

Total

Web Help Desk logo
Ameyo FusionCX logo

14

42

36

features in common

14

features in common

Web Help Desk logo

Web Help Desk's unique features

  • Release Management

  • Project Management

  • Project Time Tracking

  • Activity Dashboard

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Performance Metrics

  • Social Media Integration

  • Real Time Reporting

  • Client Portal

Pricing

Starting from

$753

Value for money

Web Help Desk logo
4.1

0.1

Ameyo FusionCX logo
4.0

What users say about Web Help Desk's value for money

It is a simple and easy to use software for both the IT team and the end-users, which helps to resolve service desk reported or submitted issues fast and in return will make both users a happy camper.
I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Categories in common

Agile CRM logo

Agile CRM

4.1
(437)

Sales and marketing CRM for growing businesses

Features

Total

Agile CRM logo
Ameyo FusionCX logo

31

235

36

features in common

31

features in common

Agile CRM logo

Agile CRM's unique features

  • AB Testing

  • Routing

  • Alerts/Notifications

  • Location Tracking

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Real Time Reporting

  • Prioritization

  • Feedback Management

  • Customer History

Pricing

Starting from

$0

Value for money

Agile CRM logo
4.1

0.1

Ameyo FusionCX logo
4.0

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

Categories in common

Genesys Cloud CX logo

Genesys Cloud CX

4.3
(147)

Mobile optimized cloud call center with multichannel routing

Features

Total

Genesys Cloud CX logo
Ameyo FusionCX logo

28

126

36

features in common

28

features in common

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Performance Management

  • Proactive Chat

  • Access Controls/Permissions

  • Customer Experience Management

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Support Ticket Tracking

  • Customizable Branding

  • Service Level Agreement (SLA) Management

  • Support Ticket Management

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.0
Ameyo FusionCX logo
4.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.

Categories in common

Mint Service Desk logo

Mint Service Desk

4.8
(11)

IT service desk and asset management solution

Features

Total

Mint Service Desk logo
Ameyo FusionCX logo

26

79

36

features in common

26

features in common

Mint Service Desk logo

Mint Service Desk's unique features

  • Queue Management

  • API

  • Alerts/Notifications

  • User Management

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • IVR / Voice Recognition

  • Call Center Management

  • Real Time Monitoring

  • Remote Access/Control

Categories in common

NICE CXone logo

NICE CXone

4.2
(521)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Ameyo FusionCX logo

28

129

36

features in common

28

features in common

NICE CXone logo

NICE CXone's unique features

  • Contact Database

  • Manual Dialer

  • Access Controls/Permissions

  • Skills Tracking

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Document Storage

  • Real Time Monitoring

  • Prioritization

  • Help Desk Management

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.0
Ameyo FusionCX logo
4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Categories in common

EngageBay logo

EngageBay

4.6
(303)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay logo
Ameyo FusionCX logo

26

225

36

features in common

26

features in common

EngageBay logo

EngageBay's unique features

  • AB Testing

  • Third Party Integrations

  • Territory Management

  • Multi-Campaign

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Help Desk Management

  • Prioritization

  • Real Time Reporting

  • IVR / Voice Recognition

Pricing

Starting from

$0/month

Value for money

EngageBay logo
4.8

0.8

Ameyo FusionCX logo
4.0

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

Categories in common

Help Scout logo

Help Scout

4.7
(182)

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Ameyo FusionCX logo

25

73

36

features in common

25

features in common

Help Scout logo

Help Scout's unique features

  • Queue Management

  • SSL Security

  • Archiving & Retention

  • Shared Inboxes

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • IVR / Voice Recognition

  • Alerts / Escalation

  • Social Media Integration

  • Interaction Tracking

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.5

0.5

Ameyo FusionCX logo
4.0

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

Categories in common

Gladly logo

Gladly

4.8
(73)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Ameyo FusionCX logo

26

82

36

features in common

26

features in common

Gladly logo

Gladly's unique features

  • Quality Assurance

  • Case Management

  • Multi-Channel Management

  • Transcripts/Chat History

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Monitoring

  • Real Time Monitoring

  • Support Ticket Tracking

  • Client Portal

Pricing

Starting from

$38

Value for money

Gladly logo
4.8

0.8

Ameyo FusionCX logo
4.0

What users say about Gladly's value for money

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Categories in common

Bitrix24 logo

Bitrix24

4.1
(540)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Ameyo FusionCX logo

30

401

36

features in common

30

features in common

Bitrix24 logo

Bitrix24's unique features

  • File Storage

  • Templates

  • Customer Segmentation

  • Multi-Channel Marketing

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Real Time Monitoring

  • Alerts / Escalation

  • Real Time Reporting

  • Macros/Templated Responses

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Ameyo FusionCX logo
4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

Categories in common

EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
Ameyo FusionCX logo

33

190

36

features in common

33

features in common

EcholoN logo

EcholoN's unique features

  • Training Management

  • Commenting/Notes

  • Equipment Management

  • Routing

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Computer Telephony Integration

  • Auto-Dialer

  • IVR / Voice Recognition

Categories in common

SummitAI logo

SummitAI

4.4
(18)

The future of IT service management begins with AI.

Features

Total

SummitAI logo
Ameyo FusionCX logo

30

93

36

features in common

30

features in common

SummitAI logo

SummitAI's unique features

  • CMDB

  • Maintenance Scheduling

  • Change Management

  • Access Controls/Permissions

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Auto-Dialer

  • Real Time Monitoring

  • Computer Telephony Integration

  • Feedback Management

Pricing

Value for money

SummitAI logo
4.5

0.5

Ameyo FusionCX logo
4.0

What users say about SummitAI's value for money

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.
Ease of installation, ease of use, reliable, and works well for our ITIL process.

Categories in common

Call Center Studio logo

Call Center Studio

4.5
(48)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Features

Total

Call Center Studio logo
Ameyo FusionCX logo

28

125

36

features in common

28

features in common

Call Center Studio logo

Call Center Studio's unique features

  • Process/Workflow Automation

  • Single Sign On

  • Real Time Notifications

  • Alerts/Notifications

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Support Ticket Tracking

  • Knowledge Base Management

  • Prioritization

  • Customer History

Pricing

Value for money

Call Center Studio logo
4.7

0.7

Ameyo FusionCX logo
4.0

What users say about Call Center Studio's value for money

But the most good part is customer support. They are all friendly and helpful.
So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

Categories in common

OneDesk logo

OneDesk

4.0
(3)

Helpdesk & Project Management Software - in one application

Features

Total

OneDesk logo
Ameyo FusionCX logo

23

51

36

features in common

23

features in common

OneDesk logo

OneDesk's unique features

  • Resource Management

  • Milestone Tracking

  • Project Planning/Scheduling

  • Time & Expense Tracking

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Customer History

  • Performance Metrics

  • Social Media Integration

  • Auto-Dialer

Categories in common

HelpOnClick logo

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

Features

Total

HelpOnClick logo
Ameyo FusionCX logo

17

36

36

features in common

17

features in common

HelpOnClick logo

HelpOnClick's unique features

  • Proactive Chat

  • Transfers/Routing

  • File Sharing

  • API

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Support Ticket Tracking

  • Document Storage

  • Macros/Templated Responses

  • Feedback Management

Pricing

Starting from

$7.2/month

Value for money

HelpOnClick logo
4.6

0.6

Ameyo FusionCX logo
4.0

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Categories in common

ProProfs Help Desk logo

ProProfs Help Desk

4.8
(11)

Help desk and ticketing solution for customer service

Features

Total

ProProfs Help Desk logo
Ameyo FusionCX logo

18

32

36

features in common

18

features in common

ProProfs Help Desk logo

ProProfs Help Desk's unique features

  • Auto-Responders

  • Real Time Analytics

  • Surveys & Feedback

  • Customizable Reports

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Performance Metrics

  • Call Center Management

  • Workflow Configuration

  • Feedback Management

Pricing

Starting from

$15/month

Value for money

ProProfs Help Desk logo
4.8

0.8

Ameyo FusionCX logo
4.0

What users say about ProProfs Help Desk's value for money

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.
I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.

Categories in common

Yonyx logo

Yonyx

4.8
(153)

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Ameyo FusionCX logo

10

39

36

features in common

10

features in common

Yonyx logo

Yonyx's unique features

  • Request Escalation

  • Knowledge Management

  • Routing

  • Customer Service Analytics

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Real-Time Chat

  • Alerts / Escalation

  • Social Media Integration

  • Prioritization

Pricing

Value for money

Yonyx logo
4.7

0.7

Ameyo FusionCX logo
4.0

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I like the user interface, it is super intuitive and visually appealing.

Categories in common

HaloITSM logo

HaloITSM

4.7
(31)

ITSM solution for managing incidents & assets

Features

Total

HaloITSM logo
Ameyo FusionCX logo

33

136

36

features in common

33

features in common

HaloITSM logo

HaloITSM's unique features

  • Multi-Language

  • Risk Analytics

  • Compliance Tracking

  • Communication Management

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Computer Telephony Integration

  • Auto-Dialer

  • IVR / Voice Recognition

Pricing

Starting from

$49/month

Value for money

HaloITSM logo
4.6

0.6

Ameyo FusionCX logo
4.0

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

Categories in common

elevio logo

elevio

4.6
(30)

Self-service support & customer education platform

Features

Total

elevio logo
Ameyo FusionCX logo

18

83

36

features in common

18

features in common

elevio logo

elevio's unique features

  • Account Management

  • Survey/Poll Management

  • Text Editing

  • Engagement Tracking

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Social Media Integration

  • Call Center Management

  • Workflow Configuration

  • Customizable Fields

Pricing

Starting from

$99/month

Value for money

elevio logo
4.6

0.6

Ameyo FusionCX logo
4.0

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

Categories in common

Freshservice logo

Freshservice

4.5
(457)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Ameyo FusionCX logo

22

130

36

features in common

22

features in common

Freshservice logo

Freshservice's unique features

  • Multi-Location

  • Audit Management

  • Recurring Issues

  • Reporting & Statistics

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Customer History

  • Knowledge Base Management

  • Social Media Integration

  • Computer Telephony Integration

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.5

Ameyo FusionCX logo
4.0

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

Categories in common

JIRA Service Management logo

JIRA Service Management

4.4
(327)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Ameyo FusionCX logo

23

105

36

features in common

23

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Maintenance Management

  • Access Controls/Permissions

  • Alerts/Notifications

  • Audit Management

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Monitoring

  • Call Center Management

  • Email Templates

  • Remote Access/Control

Pricing

Starting from

$0/month

Value for money

JIRA Service Management logo
4.2

0.2

Ameyo FusionCX logo
4.0

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

Categories in common

ISL Light logo

ISL Light

4.7
(461)

Remote support software & unattended remote access

Features

Total

ISL Light logo
Ameyo FusionCX logo

15

69

36

features in common

15

features in common

ISL Light logo

ISL Light's unique features

  • Workflow Management

  • Video Support

  • Troubleshooting

  • Unattended Access

Ameyo FusionCX logo

Ameyo FusionCX's unique features

  • Alerts / Escalation

  • Social Media Integration

  • Real Time Reporting

  • Auto-Dialer

Pricing

Value for money

ISL Light logo
4.5

0.5

Ameyo FusionCX logo
4.0

What users say about ISL Light's value for money

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
Easy and great remote support solution , secure and stable for our remote connection needs.

Categories in common