Ameyo FusionCX Pricing, Features, Reviews & Comparison of Alternatives

Ameyo FusionCX

Omnichannel help desk ticketing system

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Ameyo FusionCX overview

What is Ameyo FusionCX?

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. With tools for managing omnichannel ticketing, agent productivity, operations automation, and more, FusionCX aims to help businesses to provide a seamless customer experience. Businesses are also able to create knowledge base and FAQ content in order to encourage customer self service and reduce the number of service enquiries.

In order to help businesses manage their customer service requests and queries, FusionCX provides an omnichannel helpdesk ticketing system which consolidates requests from a range of channels including email, phone, online chat, social media pages, mobile applications, and more. Tickets can be automatically prioritized and routed to the most suitable agent, and agents can view all of their pending tickets, in order of priority, in the unified desktop agent (UDA). Features such as automatic ticket creation, canned responses, IVR routing, CTI (computer telephony integration), customer interaction history, and more are designed to aid customer service agents in managing their customer requests.

Agent productivity can be tracked and managed within Ameyo FusionCX with tools including real-time insight into customer sentiment, one-step ticket resolution with LITE tickets, collaboration tools for ticket assistance and escalation, and real-time reports on agent productivity. FusionCX also aims to improve productivity by automating repetitive tasks such as ticket prioritization, merging, and routing, and feedback collection. Report dashboards can be built, consisting of the most relevant metrics for the business, including ticket resolutions by agent and average resolution time, and reports can be scheduled to be sent at predefined time intervals.
www.ameyo.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Ameyo FusionCX screenshot: Gather customer service requests from multiple platforms and manage clients with the built-in CRMAmeyo Fusion CX : All In One Omni Channel Contact center and Customer Service CRM

Ameyo FusionCX reviews

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Ameyo FusionCX pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact Ameyo for pricing information.

Ameyo FusionCX features

Chat
Instant Messaging
Monitoring
Real Time Monitoring
Support Ticket Management

API (223 other apps)
Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Knowledge Base Management (105 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Reporting & Statistics (131 other apps)
Social Media Integration (88 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)
Workflow Management (83 other apps)

Videos and tutorials

Additional information for Ameyo FusionCX

Key features of Ameyo FusionCX

  • Ticket/issue tracking
  • Customer engagement center
  • Service Level Agreement (SLA) management
  • Automated routing
  • Community forums
  • Interaction tracking
  • Client portal
  • Compliance management
  • Computer telephony
  • Contact history
  • Customer history
  • Employee management
  • Help desk management
  • Incident management
  • Instant messaging
  • Multi-channel management
  • Real time monitoring
  • Real time reporting
  • Request routing
  • Sentiment analysis
  • Prioritizing
  • Heatmap
  • Feedback collection
  • Auto-dialer
  • Event triggered actions
  • Chat
  • Custom fields
  • Email templates
  • Knowledge base management
  • Ticket management
  • Dashboard creation
  • IVR / voice recognition
  • Customer complaint tracking
  • Support ticket tracking
  • Collaboration tools
  • Self service portal
  • Customer service analytics
  • Customer support tracking
View All Features

Benefits

Gather customer service requests from multiple channels with FusionCX’s omnichannel ticketing which consolidates requests from email, phone calls, char, social media, and mobile apps, into one unified dashboard.

Increase agent productivity with features such as a unified agent desktop, sentiment analysis, collaboration and escalation, one-step ticket resolution, and a field operations app.

Automate operations such as ticket prioritization, ticket routing, event triggered actions, ticket merging, feedback collection, and more.

Allow customers to resolve their own issues with self service features including knowledge base creation, AI-powered Chatbot integration, and a client self service portal for submitting and monitoring tickets.

Gain insight into customer service and agent performance with reports on metrics such as number of ticket resolutions, average resolution time, and more, and create a dashboard to view important metrics in real time.