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AsisteClick is a collaborative customer support platform which supports live chat functionality and a ticketing system. With AssisteClick, users can chat to customers from their website or via email, Twitter or Facebook. Users can also work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions and add internal notes. Reports allow users to gain valuable insight into customer support performance.
Used daily for 1-2 years
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We resolve customer issues more effectively and super easy working in collaboration with all team members and providing support from multiple channels.
They provide support in our language (Spanish) and even helped us pasting the button code on our website. The platform is simple to use and multichannel so we can easily chat with customers from our website, email and Facebook Messenger. The Team Chat section also allows to work in collaboration with members of other departments in order to resolve customer issues.
The price is based on agent which might scale if you need to add several agents. We would like to have a way of adding 1 or 2 agents for a short period of time when there are traffic peaks.
Thank you for your review Cecilia! We'd love to hear more about how you think adding more agents for peak traffic times would work for you so we can think of an implementation with our team! Sounds like an interesting feature. Let's get in touch.
Sports, 1-10 employees
Used monthly for less than 6 months
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Communication was much better and efficient. It allowed us to have more productive conversations.
The ease of use! We were able to communicate with each other efficiently and never had any issues with freezing.
The cost :(. As a non-profit the value was not there unfortunately. It would be nice if an alternative was offered for limited users.
Hi Diana! Thank you for your review and I am happy to know you are having a good experience with us :) Please, note that the Team plan (for team members communication and collaboration) is absolutely free of charge. We just charge for the Chat & Inbox plans. Don't hesitate to contact us if you need more assistance!
Q. What type of pricing plans does AsisteClick offer?
AsisteClick has the following pricing plans:
Starting from: $6.99/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of AsisteClick?
AsisteClick has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does AsisteClick support?
AsisteClick supports the following languages:
English, Spanish, Portuguese
Q. Does AsisteClick support mobile devices?
AsisteClick supports the following devices:
Q. Does AsisteClick offer an API?
No, AsisteClick does not have an API available.
Q. What other apps does AsisteClick integrate with?
AsisteClick integrates with the following applications:
Q. What level of support does AsisteClick offer?
AsisteClick offers the following support options:
Chat, Phone Support, Email/Help Desk