AsisteClick Pricing, Features, Reviews & Comparison of Alternatives

AsisteClick

Collaborative customer support platform

4.5/5 (2 reviews)

AsisteClick overview

AsisteClick is a collaborative customer support platform which supports live chat functionality and a ticketing system. With AssisteClick, users can chat to customers from their website or via email, Twitter or Facebook. Users can also work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions and add internal notes. Reports allow users to gain valuable insight into customer support performance.
www.asisteclick.com

Pricing

Starting from
$6.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Europe, Latin America, Middle-East and Africa

Supported languages

English, Portuguese, Spanish
AsisteClick screenshot: Customers and website visitors can chat to support team directly from websiteIntroducing AsisteClick.com Messenger For BusinessAsisteClick screenshot: The customer chat widget adapts to smartphones and tabletsAsisteClick screenshot: Send internal messagesAsisteClick screenshot: Generate reports to get an insight into customer support team performanceAsisteClick screenshot: Reply emails from a shared inbox and work with other departments to send the right answerAsisteClick screenshot: Every agent and team member can chat with each other in both private and group conversations

AsisteClick reviews

Excellent
1

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.5
  4.5
Cecilia Arenas

Absolutely happy with it. We use it to provide support on our website as well as Facebook Messenger.

Used daily for 1-2 years
Reviewed 2017-11-23
Review Source: Capterra

We resolve customer issues more effectively and super easy working in collaboration with all team members and providing support from multiple channels.They provide support in our language (Spanish) and even helped us pasting the button code on our website. The platform is simple to use and multichannel so we can easily chat with customers from our website, email and Facebook Messenger. The Team Chat section also allows to work in collaboration with members of other departments in order to resolve customer issues.

Read the full review

Diana Cant

It was a good experience for our business

Used monthly for less than 6 months
Reviewed 2017-10-17
Review Source: Capterra

Communication was much better and efficient. It allowed us to have more productive conversations.The ease of use! We were able to communicate with each other efficiently and never had any issues with freezing.

Read the full review

AsisteClick pricing

Starting from
$6.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Team: Free
Chat: $6.99/month/agent
inbox: $12.99/month/agent

AsisteClick features

Automatic Notifications
Chat
Email Integration
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Ticket Management

API (160 other apps)
Activity Dashboard (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Workflow Management (63 other apps)

Additional information for AsisteClick

Key features of AsisteClick

  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Transfers / routing
  • Agent scheduling
  • Chat
  • @mentions
  • Chat transcript
  • Collaboration tools
  • Multi-channel communication
  • Shared inbox
  • Ticket management
  • Ticket management
  • Team chat
  • Assignment management
  • Forms management
  • Automateds scheduling
  • Social media integration
  • Widgets
  • File transfer
  • Tags
  • Management reports
  • Customer support tracking
  • Automatic notifications
  • Chat transfer
  • Intelligent chat invitations
  • Canned messages
  • SSL security
  • Custom fields
  • Internal notes
  • File attachments
View All Features

Benefits

Chat with customers in real-time through live chat.

Analyze customer support team performance using management reports.

Ensure secure chat communication with 256bit SSL security.

Maintain a chat log to help audit operator performance.

Create and use canned messages as shortcuts to frequent questions.