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AsisteClick

Collaborative customer support platform

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AsisteClick Pricing, Features, Reviews and Alternatives

AsisteClick product overview

What is AsisteClick?

AsisteClick is a collaborative customer support platform which supports live chat functionality and a ticketing system. With AssisteClick, users can chat to customers from their website or via email, Twitter or Facebook. Users can also work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions and add internal notes. Reports allow users to gain valuable insight into customer support performance.

Key benefits of using AsisteClick

  • Chat with customers in real-time through live chat.

  • Analyze customer support team performance using management reports.

  • Ensure secure chat communication with 256bit SSL security.

  • Maintain a chat log to help audit operator performance.

  • Create and use canned messages as shortcuts to frequent questions.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Documentation
    Webinars

    AsisteClick pricing information

    Value for money

    4.5

    /5

    2

    Starting from

    $

    6.99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AsisteClick features

    Functionality

    4.5

    /5

    2
    Total Features32 2 categories

    Most valued features by users

    Reporting/Analytics
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Alerts/Notifications
    Email Management
    Mobile Access
    Support Ticket Management

    Functionality contenders

    AsisteClick users reviews

    Overall rating

    4.5

    /5

    2

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    1

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Absolutely happy with it. We use it to provide support on our website as well as Facebook Messenger.

    Reviewed 4 years ago

    We resolve customer issues more effectively and super easy working in collaboration with all team members and providing support from multiple channels.

    Pros

    They provide support in our language (Spanish) and even helped us pasting the button code on our website. The platform is simple to use and multichannel so we can easily chat with customers from our website, email and Facebook Messenger. The Team Chat section also allows to work in collaboration with members of other departments in order to resolve customer issues.

    Cons

    The price is based on agent which might scale if you need to add several agents. We would like to have a way of adding 1 or 2 agents for a short period of time when there are traffic peaks.

    Vendor response

    Thank you for your review Cecilia! We'd love to hear more about how you think adding more agents for peak traffic times would work for you so we can think of an implementation with our team! Sounds like an interesting feature. Let's get in touch.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    It was a good experience for our business

    Reviewed 4 years ago

    Communication was much better and efficient. It allowed us to have more productive conversations.

    Pros

    The ease of use! We were able to communicate with each other efficiently and never had any issues with freezing.

    Cons

    The cost :(. As a non-profit the value was not there unfortunately. It would be nice if an alternative was offered for limited users.

    Vendor response

    Hi Diana! Thank you for your review and I am happy to know you are having a good experience with us :) Please, note that the Team plan (for team members communication and collaboration) is absolutely free of charge. We just charge for the Chat & Inbox plans. Don't hesitate to contact us if you need more assistance!

    AsisteClick FAQs and common questions

    AsisteClick has the following pricing plans:
    Starting from: $6.99/month
    Pricing model: Free, Subscription
    Free Trial: Available


    AsisteClick has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    AsisteClick supports the following languages:
    English, Spanish, Portuguese


    AsisteClick supports the following devices:
    Android


    No, AsisteClick does not have an API available.


    AsisteClick integrates with the following applications:
    Cloudflare


    AsisteClick offers the following support options:
    Chat, Phone Support, Email/Help Desk

    Related categories