C-Desk - 2026 Pricing, Features, Reviews & Alternatives

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments, and receive notifications about overriding service-level agreements (SLAs).

Using C-Desk, organizations can grant access permissions to specific agents, create electronic logbooks for shift details, and retrieve users’ profiles from the database. It allows managers to generate support tickets for customer issues and verify the identity of end-users through Lightweight Directory Access Protocol (LDAP) and Active Directory integration. Users can also create tasks, assign them to multiple staff members, and generate performance reports related to employees or projects.

Administrators can use C-Desk to view upcoming events on a calendar, create photo albums, and upload files to file transfer protocol (FTP) servers for backup. Businesses can add study materials, organization forms, policy manuals, and more to the knowledge base, enabling agents to quickly access relevant information to help resolve clients’ queries. It allows managers to streamline the entire asset management lifecycle, from location and warranty tracking to repair and vendor management.