C-Desk Reviews - Pros & Cons, Ratings & more

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Freshdesk

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs.

C-Desk

Web-based

Windows

Director

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.

Manager IT

We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.

IT Manager

C-Desk is very user friendly application with bundles of features. Service Request Management' ,  'Survey Forms' and 'Customer Care Portal' are some of the my favorite features.

Bad interface, poor concept, unfriendly installation, buggy portal.

It is a great product overall. Enjoy the interaction and usability.

Instructor

Ease of installation and use. Has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users.

Quality 

Asset lifecycle management. Are some of the best  ones.

I tried it and repent wasting 30 minutes on this.

Analista de Planificación

In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.

As far as i use this tool what i feel is the Initial Configuration is a bit difficult.

NICE PRODUCT

helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.



C desk appointment organiser

Thanks

Below starter level

One Of the best Service Desk or Helpdesk Product I Have every Seen

Great C-Care Great Helpdesk

Public your events and manage them with C-Desk

A knowledge base management tool for your organization

Very nice app for planning and budgeting

Project and task in your company

Working on planning with an all in one app	

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features!

A great way to improve your business

A wonderful free tool for your organization

There are tons of features and each feature is beneficial to one or the other department.

Marvelous product. Tons of features.

Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others

We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team..

Very nice Request and Task  management and reporting tool

It is a great tool to manage the customer service aspect of business. We are now able to connect with our clients and field staff seamlessly without using multiple platforms. 

Great Product

We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free.  The best part is that the customer service of this company is excellent.. They respond to our requests within one hour

One of the best helpdesk we have been using

Great Features.. 
1. Service request automatic routing as per type of request raised by user.. 
2. Asset management. 
3. Forms (Just like Google forms but more advanced). 
4. Knowledge base., 
5. Customer Care.. ( to handle customers service requests.) 
6. Photo gallery and events 
7. Notice Board. 
and many many more ..

Never thought that our work environment will become so systematic one day.. That to free of cost

Good User Friendly Help Desk Software 

C-Desk is very user friendly application with bundles of features.. 'Service Request Management' ,  'Survey Forms' and 'Customer Care Portal' are some of the my favorite features.

This has improved interdepartmental communication in our company.

Great Intranet Application

We Use this app as our intranet portal.. Most of our work is now with C-Desk

Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4.  Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board. 
and many many more ..

Never thought that our work environment will become so systematic one day.. That to free of cost

Good helpdesk / service request management app

It has multiple modules like
1.	E-logs
2.	CRM for external and inter clients
3.	Task management
4.	Document repository
5.	Process monitoring
6.	Multimedia repository
7.	Calendars & Events
8.	Notice management
9.	Surveys & Polls
10.	Asset lifecycle management
Are some of the best  ones

This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool.  The built in SLA levels bring about a sense of accountability in the organization. 


Good Application for Process driven organizations

GOOD

We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features..
1. helpdesk / service request management.
2. asset management
3. Customer care.
5. Log book.
6. Task management

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