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Contact Center as a Service (CCaaS)

Unified communicate management software for contact centers

Table of Contents

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Contact Center as a Service (CCaaS) - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Contact Center as a Service (CCaaS) overview

What is Contact Center as a Service (CCaaS)?

Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.

Evolve IP is available in both on-premise and cloud-based versions and enables enterprises to create custom workflows to streamline communication operations. Administrators can also gain insights into the performance of teams and customer satisfaction levels via reports. It also supports integration with various third-party applications via API.

Starting price

85per user /
per month

Alternatives

with better value for money

Contact Center as a Service (CCaaS)’s user interface

Ease of use rating:

4.0

(21)

Contact Center as a Service (CCaaS) reviews

Overall rating

4.0

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.55/10

Rating distribution

Pros

“It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.”

Joseph M.

Systems Analyst

“We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.”

Kenneth B.

Call Center Manager

“This company is very easy to work with. Response times are almost immediate and they are great at follow up.”

Larry H.

IT Director

Cons

“The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use.”

Andy T.

Helpdesk & Systems Tech

“We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.”

Andy T.

Helpdesk & Systems Tech

“They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time.”

Kristi S.

Owner

Who uses Contact Center as a Service (CCaaS)?

Based on 21 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care

Insurance

Nonprofit Organization Management

Automotive

Others

Use cases

- Not enough reviews

Contact Center as a Service (CCaaS)'s key features

Most critical features, based on insights from Contact Center as a Service (CCaaS) users:

Reporting/Analytics

3.5

(2)

Automatic call distribution

5.0

(1)

Computer telephony integration

4.0

(1)

Queue management

4.0

(1)

Call recording

5.0

(1)

Call logging

4.0

(1)

All Contact Center as a Service (CCaaS) features

Features rating:

3.9

(21)

Predictive dialer

5.0

(1)

Call monitoring

4.0

(1)

Call scripting

5.0

(1)

Alerts/Escalation

(0)

API

(0)

Blended call center

(0)

Call routing

(0)

Campaign management

(0)

CRM

(0)

Inbound call center

(0)

IVR

(0)

Manual dialer

(0)

Outbound call center

(0)

Progressive dialer

(0)

Contact Center as a Service (CCaaS) alternatives

Contact Center as a Service (CCaaS)

4.0

(21)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

3.8

Features

3.9

Value for Money

3.7

Customer Support

4.1

3CX

4.4

(463)

visit website

Starting from

350

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Dialpad

4.2

(562)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.1

Customer Support

4.0

VICIdial

4.7

(264)

visit website

Starting from

400

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.7

Value for Money

4.8

Customer Support

4.6

Contact Center as a Service (CCaaS) pricing

Value for money rating:

3.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Agents

/user

Per month

Supervisors

110

/user

User opinions about Contact Center as a Service (CCaaS) price and value

Value for money rating:

3.7

(21)

To see what individual users think of Contact Center as a Service (CCaaS)'s price and value, check out the review snippets below.

“It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.”

Joseph M.

Systems Analyst

“We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.”

Kenneth B.

Call Center Manager