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Contact Center as a Service (CCaaS)
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communicate management software for contact centers
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Contact Center as a Service (CCaaS) - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Contact Center as a Service (CCaaS) overview
What is Contact Center as a Service (CCaaS)?
Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.
Evolve IP is available in both on-premise and cloud-based versions and enables enterprises to create custom workflows to streamline communication operations. Administrators can also gain insights into the performance of teams and customer satisfaction levels via reports. It also supports integration with various third-party applications via API.
Starting price
per month
Alternatives
with better value for money
Contact Center as a Service (CCaaS)’s user interface
Contact Center as a Service (CCaaS) pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
3.8
Customer support
4.1
Reviews sentiment
What do users say about Contact Center as a Service (CCaaS)?
It cost us a lot of time to implement this software.
Who uses Contact Center as a Service (CCaaS)?
Based on 21 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsContact Center as a Service (CCaaS)'s key features
Most critical features, based on insights from Contact Center as a Service (CCaaS) users:
All Contact Center as a Service (CCaaS) features
Features rating:
Contact Center as a Service (CCaaS) alternatives
Contact Center as a Service (CCaaS)
Starting from
85
/user
Per month
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Aircall
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Contact Center as a Service (CCaaS) pricing
Pricing plans
Pricing details:
User opinions about Contact Center as a Service (CCaaS) price and value
Value for money rating:
To see what individual users think of Contact Center as a Service (CCaaS)'s price and value, check out the review snippets below.
Joseph M.
Systems Analyst
Kenneth B.
Call Center Manager
Contact Center as a Service (CCaaS) support options
Typical customers
Platforms supported
Support options
Training options
Contact Center as a Service (CCaaS) FAQs
Contact Center as a Service (CCaaS) has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does Contact Center as a Service (CCaaS) support?
Contact Center as a Service (CCaaS) supports the following languages:
English
Q. Does Contact Center as a Service (CCaaS) offer an API?
No, Contact Center as a Service (CCaaS) does not have an API available.
Q. What level of support does Contact Center as a Service (CCaaS) offer?
Contact Center as a Service (CCaaS) offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support