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DialedIn CCaaS vs uContact Comparison (2026)
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Good recommendations?
DialedIn CCaaS
5
290
4
40
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
uContact
5
49
4
25
3
5
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
338
5
4
3
2
1
290
40
5
2
1
- Value for money
- Ease of use
- Features
- Customer support
4.5
81
5
4
3
2
1
49
25
5
2
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jennifer N.
Telemarketer
Alvaro M.
COO
Kieshia B.
Customer Service
Pros
Erivaldo G.
Head of Department
Teresa B.
Assistant to the Assistant
Erivaldo G.
Head of Department
Cons
Sharise C.
Insurance agent
Eileen D.
Call rep
Zachary W.
Medicare Specialist
Cons
Diana F.
Operational Assistant
- Vendor responds to reviews
- Last review11 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features96
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Management
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Social Media Integration
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
- Workforce Management
- Total features77
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Email Management
- FCC Compliance
- FTC Compliance
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SMS Messaging
- Social Media Integration
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Management
- Workforce Management
Integrations
- Total integrations8
- Freshsales
- Google Chrome
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Microsoft Teams
- Oracle CRM On Demand
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Zapier
- Zendesk Suite
- Zoho CRM
- monday AI Work Platform
- Total integrations10
- Freshsales
- Google Chrome
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Microsoft Teams
- Oracle CRM On Demand
- Pipedrive
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Zapier
- Zendesk Suite
- Zoho CRM
- monday AI Work Platform
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