uContact Pricing, Features, Reviews & Comparison of Alternatives

uContact

Beautiful Contact Center Solution - Omnichannel - All in One

4.48/5 (25 reviews)

uContact overview

What is uContact?

uContact is a comprehensive contact center system that offers inbound, outbound and blended call centers a single and centralized platform from which to control the multiple channels involved in managing sales, collections and customer service interactions in call centers. Incorporating automatic call distribution (ACD), interactive voice response (IVR), recording, dialers, web chat, call reporting and live monitoring, uContact aims to provide users with an all-in-one contact center solution.

With uContact, users can manage all voice campaigns, generate customized SMS campaigns, handle customer enquiries automatically with IVR and create communication workflows easily with a drag and drop interface. To further enhance call center operations, users have access to preview, power and predictive dialers as well as web chat, voice broadcast and integrated email features. uContact also facilitates scheduling, reporting analytics, social network management and coaching technology, allowing users to send scheduled emails, create custom or pre-designed reports, manage Twitter and Facebook customer interactions and monitor live customer calls. Besides simply managing audio and screen recordings, users can manage the quality of recordings as well by inputting ratings and comments.

uContact includes distinct benefits for the different staff roles in a contact center. For the call center agent, uContact provides a unified multichannel inbox, an integrated telephone and notification center, an activity timeline as well as gamification and badges. Meanwhile, for contact center supervisors, uContact offers specific features designed to manage and oversee agent operations such as audio recording, agent coaching and real time monitoring. To improve call center administration, uContact enables users to manage campaigns, reports, security and dial plans all from the single platform.
www.integraccs.com

Pricing

Starting from
$40/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 6 other markets, Europe, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Portuguese, Spanish
uContact screenshot: Monitor key performance indicators for campaigns in real time uContact Experience: Beautiful Contact Center SolutionsuContact screenshot: Communicate through multiple channels including web chat and video callsuContact screenshot: Review supervisor activities and tasks uContact screenshot: Motivate and rewards your agents using GamificationuContact screenshot: Access inbox, forms & other tasks from uContact agent dashboarduContact screenshot: Web Chat with audio and video call using WebRTCuContact screenshot: Dialer DashboardsuContact screenshot: Recording and quality monitoringuContact screenshot: ReportsuContact screenshot: Workflow Designer uContact screenshot: Form Designer

uContact reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.3
  4.8
Juan Carlos Moreno Marban

Amazingly complete product, great Price, and the best service.

Used daily for 6-12 months
Reviewed 2018-04-23
Review Source: Capterra

Pros
After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Vanesa Cernadas

Great product and customer support

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

Pros
"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons
For now we have no cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mauricy Pereira de Souza

The ideal solution for support of growth

Used daily for 2+ years
Reviewed 2016-12-03
Review Source: Capterra

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Pros
Modern and flexible business form.

Cons
None.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Anis Bowen

Ucontact review - Abowen

Used daily for 6-12 months
Reviewed 2019-07-15
Review Source: Capterra

Pros
Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

Cons
The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

Minimize review

Andres Lapi

Great Experience

Used daily for 2+ years
Reviewed 2016-11-30
Review Source: Capterra

Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution.

Pros
The team and solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

uContact pricing

Starting from
$40/month
Pricing options
Free trial
Subscription
View Pricing Plans

uContact offers 4 price plans.

Classic: $40 per user / month
Omni: $50 per user / month
Play: $50 per user / month
Full: $50 per user / month

Users receive price reductions based on volume. To calculate accurate monthly fees, visit https://integraccs.com/pricing.

uContact features

API
Activity Dashboard
Automatic Notifications
Chat
Email Integration
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Workflow Management

CRM Integration (81 other apps)
Contact History (74 other apps)
Customizable Branding (99 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (95 other apps)
Self Service Portal (67 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (72 other apps)
Surveys & Feedback (82 other apps)
Third Party Integration (116 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for uContact

Key features of uContact

  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual Call Center
  • Premise-based call center
  • Outbound call center
  • Call logging
  • Ad hoc reporting
  • Automatic notifications
  • Call recording
  • Call transfer
  • Campaign specific caller ID
  • Campaign management
  • Collaborative workspace
  • Communication management
  • FCC & FTC compliance management
  • Configurable workflow
  • Contact database
  • Custom forms
  • Customer database
  • Email integration
  • Forms management
  • Lead capture
  • Multi-channel communication
  • Multi-channel management
  • Predictive dialer
  • Quality management
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Security
  • Summary reports
  • Task management
  • Voicemail
  • Workflow management
  • Activity dashboard
  • Mobile alerts
  • Call tracking
  • Call reporting
  • Call monitoring
  • Survey management
  • Drag & drop interface
  • Ratings
  • Social media metrics
  • Live chat
  • Email marketing
  • Email marketing
  • Activity monitoring
  • Call results
  • Dashboard creation
  • Live / video conferencing
  • On-demand recording
  • Video call recording
  • IVR / voice recognition
  • Reporting & statistics
  • Callback scheduling
View All Features

Benefits

Users can monitor operational data in real time, enabling users to track contact center campaigns and individual agent performance carefully.
uContact incorporates coaching tools, permitting supervisors to spy, coach and intervene on customer calls in real time.
uContact facilitates reporting analytics, allowing users to design custom reports in graphical and intuitive formats easily.
Users have access to advanced functionalities such as virtual hold, providing users with the technology to generate call backs to abandoned calls and collect customer satisfaction surveys when a call ends automatically.
uContact includes voice broadcast capabilities, automating outbound contact with customers with customized messages.