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ChannelReply
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecting your marketplaces with your favorite helpdesk.
Table of Contents
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ChannelReply - 2026 Pricing, Features, Reviews & Alternatives
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ChannelReply overview
What is ChannelReply?
ChannelReply makes it easier than ever for eCommerce sellers to connect and manage customer service messages for Amazon, eBay, Walmart, Shopify, and Back Market, and more without leaving your favorite helpdesk. No more logging in and out of different marketplace dashboards. No more wasted time searching for customer order data.
It supports various helpdesks software including Zendesk, Freshdesk, Gorgias, Help Scout, and Re:amaze and integrates with multiple marketplaces such as eBay, Amazon, Shopify, Walmart, Back Market, and more.
You can send replies and automate responses without breaking strict marketplace rules. You can also view critical buyer and order data alongside customer messages and process refunds, request reviews, and more.
Key benefits of using ChannelReply
• Improve response times by accessing critical buyer and order data alongside customer messages.
• Adhere to marketplace SLA standards with automated responses without breaking strict marketplace rules.
• Save time by processing returns and refunds from the same screen.
• Automate and manage Amazon feedback requests.
Starting price
per month
Alternatives
with better value for money
ChannelReply’s user interface
ChannelReply reviews
Overall rating
4.9
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.61/10
5
4
3
2
1
17
1
0
0
0
Who uses ChannelReply?
Based on 18 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ChannelReply's key features
Most critical features, based on insights from ChannelReply users:
All ChannelReply features
Features rating:
ChannelReply alternatives
ChannelReply
Starting from
39
Per month
LiveAgent
Starting from
15
Per month
LiveChat
Starting from
24
Per month
SysAid
Starting from
No pricing info
ChannelReply pricing
Pricing plans
Pricing details:
User opinions about ChannelReply price and value
Value for money rating:
ChannelReply integrations (2)
Top integrations
ChannelReply support options
Typical customers
Platforms supported
Support options
Training options
ChannelReply FAQs
ChannelReply has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ChannelReply?
ChannelReply has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does ChannelReply support?
ChannelReply supports the following languages:
English
Q. Does ChannelReply offer an API?
No, ChannelReply does not have an API available.
Q. What level of support does ChannelReply offer?
ChannelReply offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, Phone Support
