App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
ChannelReply
5
17
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecting your marketplaces with your favorite helpdesk.
Last updated: September 2026
ChannelReply Alternatives & Competitors (2026)
Top 6 free alternatives
EngageBay CRM
Integrated sales & marketing software for growing teams
0.1
Value for money
Starting price
0.2
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Creatio AI CRM
AI CRM where people and AI agents work together.
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Activity/News Feed
4/5
A/B Testing
N/A
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
kintone
Agile, No-code Business Application Platform
0.2
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.7/5
Activity Tracking
4.4/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Claritysoft CRM
Simple CRM. Real Support. Real Results.
0.3
Value for money
Starting price
0.6
Functionality
Activity Dashboard
5/5
Calendar Management
5/5
Alerts/Notifications
4.7/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.6
Value for money
Starting price
0.7
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Bitrix24
Cloud & on-premises workspace for all business sizes
0.6
Value for money
Starting price
0.5
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Zendesk Suite
AI powered customer service across all channels
0.6
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Salesforce Service Cloud
AI powered customer service management platform
0.6
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Odoo
All-in-one open-source business software
0.7
Value for money
Starting price
0.6
Functionality
Activity Tracking
4.9/5
Accounting Integration
4.3/5
Activity Dashboard
4.2/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.7
Value for money
Starting price
0.4
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Salesforce Starter
Customer relationship management tool for SMBs
0.8
Value for money
Starting price
0.6
Functionality
Calendar Management
4.7/5
Activity Dashboard
4.4/5
Activity Tracking
4/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
NetSuite
AI-powered cloud-based business management suite
0.9
Value for money
No pricing info
Starting price
0.6
Functionality
Accounting Integration
4.7/5
Accounts Payable
4.5/5
Activity Tracking
4.4/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
0.7
Value for money
Starting price
0.5
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
0.4
Value for money
Starting price
0.7
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Calendar Management
5/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
0.7
Value for money
Starting price
0.7
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
0.1
Value for money
Starting price
0.1
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
0.8
Value for money
Starting price
0.8
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Calendar/Reminder System
4.5/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Alerts/Notifications
5/5
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5
0.3
Value for money
Starting price
0.9
Functionality
Contact Management
4/5
Calendar/Reminder System
3.5/5
Calendar/Reminder System
N/A
Top Features
Automated Routing
5/5
Alerts/Escalation
4.9/5
Call Center Management
4.8/5