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Convoso vs Voiso Comparison (2026)

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Good recommendations?

Convoso logo

Convoso

Voiso logo

Voiso

Overview

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Voiso is a cutting-edge cloud contact center software that helps small and medium business scale their contact center operations to support rapid business growth.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

90

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

395

5

4

3

2

1

246

114

28

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.7

30

5

4

3

2

1

26

2

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

“The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time.”
HD

Hector D.

Admin

“The admin interface for dialing and sms strategy is very smooth at setup and nimble when changes are needed to increase contact rates.”
NW

Nicholas W.

Operations Manager

“It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.”
BR

Brian R.

Assistant

Pros

“The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team.”
AN

Anuraj N.

CEO

“I like their Voice Process System where they have integrated so many features like speech analytics and many more that make them more powerful and hassle free solution for us.”
KK

Kriti K.

System Admin

“Voiso integrates customer information and automates processes, which enables our travel agents to instantly access booking information.”
FS

Fatima S.

Research Assistant

Cons

“Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.”
KO

Keith O.

Sales Team Manager

“Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.”
SD

Samyak D.

Data Analyst

“It lacks the ability to separate each individual aux that is considered ''pause time''.”
DV

Dennis V.

Manager

Cons

“Documenting complex routing logic isn't natively supported in the platform.”
Verified reviewer profile picture

TAQY N.

IT Officer

“Having several platforms made it difficult to give our customers a consistent and timely service.”
Verified reviewer profile picture

Hidayat R.

CEO

“Voiso has an overly cumbersome sales process.”
Verified reviewer profile picture

Sean L.

Founder

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features84
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Project Time Tracking
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Sentiment Analysis
  • Softphone
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Total features79
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Project Time Tracking
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Sentiment Analysis
  • Softphone
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations11
  • Balto
  • Bitrix24
  • Dynamics 365 Business Central
  • Freshdesk
  • Google Maps
  • HubSpot CRM
  • HubSpot Sales Hub
  • LeadsPedia
  • Make
  • Pipedrive
  • Salesforce Sales Cloud
  • Velocify
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Connect
  • Total integrations7
  • Balto
  • Bitrix24
  • Dynamics 365 Business Central
  • Freshdesk
  • Google Maps
  • HubSpot CRM
  • HubSpot Sales Hub
  • LeadsPedia
  • Make
  • Pipedrive
  • Salesforce Sales Cloud
  • Velocify
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho Connect