Voiso Pricing, Features, Reviews & Comparison of Alternatives

Voiso

Call center software for outbound sales & BPO teams

  0 reviews

Voiso overview

What is Voiso?

Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Using a drag-and-drop interface and built-in widgets, administrators can create customizable dashboards for supervisors, floor managers, and executives to gain insights into call or campaign operations performed by their teams.

Key features of Voiso include call recording, campaign management, vanity numbers, and call transcripts. Managers can utilize the visual interactive voice response (IVR) builder to route calls to agents based on specific skills, set up triggers for automated follow-ups, and assign work queues to team members. The speech recognition functionality helps customer service agents analyze recorded voice calls, highlight important interactions, and flag keywords using designated word categories.

Voiso facilitates integration with various third-party systems such as Salesforce, Zendesk, Pipedrive, Microsoft Dynamics, HubSpot, and more. It lets administrators monitor call queues, agents' performances, and work statuses by visualizing data in the form of graphs or charts. Organizations can use the search engine to retrieve relevant information from the database and export reports in PDF and CSV file formats.
voiso.com

Pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Japan, Germany, Brazil, Mexico

Supported languages

English
Voiso screenshot: Voiso transcriptionVoisoVoiso screenshot: Voiso schedule callsVoiso screenshot: Voiso campaign reportVoiso screenshot: Voiso real-time dashboard

Voiso reviews

There are currently no reviews of Voiso.
 

Voiso pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
View Pricing Plans

Voiso is offered across three pricing plans, outlined below.
• Start-up: $49 per month
• Professional: $79 per month
• Professional Plus: $129 per month
It also offers a pay-per-use pricing plan.

Voiso features

API
Activity Dashboard
Alerts / Escalation
Email Integration
Knowledge Base Management
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Third Party Integration
Workflow Management

Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Chat (206 other apps)
Customizable Branding (124 other apps)
Instant Messaging (102 other apps)
Monitoring (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)

Videos and tutorials

Additional information for Voiso

Key features of Voiso

  • Automated Routing
  • Blended Call Center
  • CRM
  • Call Logging
  • Call Scheduling
  • Email Management
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Interactive Voice Response (IVR)
  • Knowledge Base
  • Local Caller ID
  • Macros/Templated Responses
  • Manual Dialer
  • Network Monitoring
  • Outbound Call Center
  • Power Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Support Ticketing
  • Ticket Management
  • Workflow Configuration
View All Features