Compass Pricing, Features, Reviews & Comparison of Alternatives

Compass

Streamline processes and tasks with interactive workflows

5.0/5 (5 reviews)

Compass overview

What is Compass?

Compass is a cloud-based solution, which helps call centers, answering services, sales and customer support teams automate processes and streamline business workflows by providing integration with third-party applications. With the application, users can create workflows using custom templates to establish communication with prospects as well as existing clients to increase sales.

Key features of Compass include workflow templates, a visual workflow editor, user performance reporting, and win rate tracking. It comes with a drag-and-drop interface to design and edit workflows based on business requirements. Call center agents can use the inbound call module to perform various tasks such as schedule appointments, dispense information, receive messages and more. Firms can also create workflow sessions with content including detailed information about the assigned tasks after successful telephonic transactions with clients.

Compass provides call centers with predefined greetings, which can be modified according to the latest business demands, improving customer experience. It allows integration with various third-party applications such as Gmail as well as Slack to handle automated workflows and increase leads for sales.
get-compass.com

Pricing

Starting from
$25/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Compass screenshot: Compass workflow editor screenshotoverviewCompass screenshot: Compass knowledge base screenshotCompass screenshot: Compass workflow sessions screenshotCompass screenshot: Compass knowledge base creation screenshot

Compass reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Cameron Hardy

Best way to handle your customer interactions!

Used daily for 6-12 months
Reviewed 2019-06-17
Review Source: Capterra

Compass is quite intuitive and clean. The creators advertise a streamlined workflow and business process and this has been the case for us! We take inbound calls for many facilities across the nation and Compass has been the glue to hold it all together and insure our agents are giving the appropriate info, in the right timing, to the caller they are currently live with. I'm very impressed with the responsiveness of their team to our questions. They are lightning quick to dispel concerns and insure full, proper operation of their software. You can't go wrong partnering with the guys at Compass!

Pros
Intuitive and clean software! Easy to understand from a managerial perspective as well as agent perspective. They employ innovative ideas in this software that are not found in other competitors such as Zingtree. It greatly helps in routing our agents through call scripts. As a QA Manager, reports are easy to review and insure quality. By design, there is little error your agent can make when using this software. From guiding the conversation of a call, to sending caller info through the correct channels, Compass keeps us on track and accurate.

Cons
Still working out some small initial kinks and adding features, but this has in no way diminished the quality of their product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Torben Howlett

Compass for an Inbound Call Business

Used daily for less than 6 months
Reviewed 2019-06-17
Review Source: Capterra

We had decided to try out Compass for a few reasons. Mainly, we wanted our agents to have a standardized script for inbound calls. Not only did Compass help our agents answer all of our clients' calls more professionally, but the features that were implemented into our scripts have made our whole process more quick and efficient. Our agents used to have a number of windows open on each inbound call, and compass was able to help put all the required reference information into each separate script.

Pros
- easy to navigate - customizable fields to fill out with call information - CUSTOMER SUPPORT: A+++ - tons of helpful features and integrations

Cons
- some bugs here and there, but they were always fixed instantly after reaching out to Compass

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nadia Assef

Thank You, Compass

Used weekly for less than 6 months
Reviewed 2019-06-25
Review Source: Capterra

Pros
Compass is incredibly user friendly and constantly evolving and being improved upon. I couldn't imagine doing my job without it. Because of the interactive workflow and nature of the software, it helps me stay on task and engaged with my work.

Cons
The layout can be somewhat confusing for new or less experienced users.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mike Liberato

A Godsend

Used daily for less than 6 months
Reviewed 2019-06-18
Review Source: Capterra

As a phone answering service, Compass has proven to be the best solution for both our short and long term goals. rep is one of the most responsive people I've ever had the pleasure of working with. Anyone thinking about choosing Compass for their business solutions should know that they will be in good hands!

Pros
One of my favorite things about Compass is how simple and intuitive it is to use. A user doesn't need an entire tutorial to teach them the ropes---all one has to do to learn the software is to log on and start working.

Cons
The site will occasionally crash & bugs will surface here and there, but when they do, they are addressed almost immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stefan Howlett

Wouldn't be where we are without Compass. Very grateful.

Used daily for less than 6 months
Reviewed 2019-06-14
Review Source: Capterra

Our Customer Support team answers calls on behalf of businesses all over the US. With Compass, we can guarantee that our reps are guaranteed to get through the intended process, meeting our client's expectations and providing an efficient experience for the caller.

Pros
Clean interface, easy to onboard our Customer Support team on to, much better than alternatives like Zingtree we've tried in the past.

Cons
We honestly haven't experienced anything I'd call a con. We've provided some feedback for what would be useful features, many of which have appeared in updates!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Compass pricing

Starting from
$25/month
Pricing options
Subscription
Free trial
View Pricing Plans

$25 per user, per month.

Compass features

Knowledge Base Management
Third Party Integration
Workflow Management

API (223 other apps)
Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Chat (206 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Compass

Key features of Compass

  • CRM Integration
  • Contact History
  • Decision Trees
  • Email Integration
  • Knowledge Management
  • Monitoring
  • Process Management
  • Reporting/Analytics
  • Third Party Integration
  • Workflow Management
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