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Workato Pricing, Features, Reviews and Alternatives

Workato product overview

What is Workato?

Workato is an award-winning cloud automation and integration platform with enterprise-grade capabilities that is trusted by over 21,000 businesses. The solution seamlessly integrates with over 1,000 business applications and enables workflow automation across all those apps.

Key benefits of using Workato

- As a sales, marketing, HR or finance professional, you can create and run these recipes (pre-built integrations) yourself. No need for developers or custom integrations that involve long development cycles.

- Integrate Salesforce with over 1,000 popular apps including ADP 2, Apttus, BambooHR, Basecamp, Bill.com, Box, Capsule CRM, Chargify, Concur, Deputy, Docusign, Dropbox, Eventbrite, Evernote, Expensify, Facebook, Feedly, FinancialForce, Force.com, FreshBooks, Freshdesk, Github, Google apps (Gmail, Google Calendar, Google Contacts, Google Sheets), Goombal, GotoWebinar, HipChat, HubSpot, Infusionsoft, Insightly, Intacct, Intercom, JIRA, Jobvite, MailChimp, Mixpanel, Namely, Netsuite, Pipedrive, Prontoforms, QuickBooks, Revel Systems, Replicon, Sage Live, Salesforce, ServiceMax. ServiceNow, Shopify, Slack, Stripe, SurveyMonkey, TSheets, Trello, Twilio, Twitter, Vend, Woocommerce, Wordpress.com, Wufoo, Xero, Zendesk, ZohoCRM, Zuora and more.

- Choose from more than 100,000+ pre-built integrations

- Create integration recipes between all your cloud and on-premise apps.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

Workato pricing information

Value for money

4.4

/5

32

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Workato features

Functionality

4.4

/5

32

Total features

67

13 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Alerts/Notifications
Monitoring
Data Import/Export
Data Visualization

Workato users reviews

Overall Rating

4.7

/5

32

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.96/10
Rating distribution

5

4

3

2

1

22

10

0

0

0

Pros
Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc. It is great for us that have a developer background as we can make changes to the code to update recipes.
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Paul M.

Price is awesome for us non-profit. I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it.

AR

Anonymous Reviewer

Great support (the customer success team has been very helpful). Easy to initiate help requests through the chat window.
AvatarImg

Peter R.

Cons
The biggest challenge I have had working with Workato has been trying to figure out why an error has occurred.

RH

Russell H.

If you aren't using a pre-built recipe the learning curve can be a bit steep. If you have a failure find the error can be a bit complicated.
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Greg C.

Some of the integrations are seemingly still be tested by Workato. This can result in an inability to build certain integrations.

KC

Kevin C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

An essential part of any business' systems

Reviewed 5 years ago

My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

Pros

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Cons

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product If You Know What You're Doing

Reviewed 5 years ago

As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Pros

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Cons

Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Has Potential to be Amazing!

Reviewed 4 years ago

I think Workato has great potential. It seems like their needs to be better guides and walkthroughs for each App integration.

Pros

The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.

Cons

I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Workato

Reviewed 2 months ago
Pros

Workato makes integrations and compliance easy.

Cons

The expense of the recipes. Even when reusing recipes, the cost of new integrations is sometimes prohibitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Reliable DIY Integration We Trust

Reviewed 4 years ago
Pros

We are in the construction contracting business with 100 employees. Our primary use case was to have Workato keep our Salesforce and Quickbooks Online CRM data in sync and eliminate time-consuming manual updates. After a 1 month trial and some minor recipe tweaking, we found that Workato simply outperformed all of the other integration solutions we tested in terms of reliability and real "hands free"...

Cons

When evaluating whether Workato is the right product for you, I suggest taking a close look at the available triggers etc. for the specific integration you're seeking. What Workato can manipulate, it does so accurately and reliably. However the only limitations we've encountered are with what is actually exposed by the target software's API (Quickbooks Online etc). It also took some legwork to ensure that other automatic background processes aren't triggering Workato constantly and blowing through the transaction cap.

Workato FAQs and common questions

Q. What type of pricing plans does Workato offer?

Workato has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Workato?

Workato has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Workato support?

Workato supports the following languages:
English


Q. Does Workato support mobile devices?

Workato supports the following devices:
iPad, iPhone


Q. Does Workato offer an API?

Yes, Workato has an API available for use.


Q. What other apps does Workato integrate with?

Workato integrates with the following applications:
Wufoo, Authorize.Net, Capsule, Conga Revenue Management, Freshservice, Zoho Social, HubSpot Marketing Hub, amoCRM, Adobe Campaign, AzureDesk, Constant Contact, Chargify, Zoho Notebook, GitHub, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Zoho Recruit, Google Analytics 360, Zoho People, Microsoft OneNote, Dropbox Business, Ortto, FreshMail, Salesforce Work.com, Workplace from Meta, Chatwork, Azuqua, Sage Business Cloud, Zoho CRM, Insightly, Jira, CA Flowdock, NetSuite CRM, Zoho SalesIQ, Campaign Monitor, FullContact, Kenandy Cloud ERP, Datadog, Intuit Data Protect, Quickbase, Zoho ShowTime, Salesforce Marketing Cloud, Adobe Acrobat Sign, Avaza, Microsoft Azure, Calendly, Sage Business Cloud Accounting, Webflow, ActiveCollab, Quip, Deputy, Pivotal Tracker, Jobvite, Zoho Projects, Zoho Connect, Bill.com, xMatters, Sage Intacct, Gusto, QuickBooks Online Advanced, Zoho BugTracker, FinancialForce Revenue Management, QuickFill, Zoho Docs, RingCentral Contact Center, Google Docs, iVend Retail, Gmail, Knack, Oracle Service, Expensify, DocuSign, Unbounce, Act!, OneDrive, Airtable, QuickBooks Time, Axon Trucking Software, Zuora, Trello, Google Drive, Box, Zoho Meeting, Zoho Books, Zoho Show, Pipedrive, Amplitude, FreshBooks, RingCentral MVP, Pingdom, FinancialForce Accounting, Freshsales, Agile CRM, Buffer, Amazon EC2, Shift4Shop, Appointy, Yammer, NetSuite, Alchemer, OpsGenie, Blackbaud Raiser's Edge NXT, ActiveDEMAND, Zoho Campaigns, Acuity Scheduling, WordPress, Beanstalk, Freshdesk, Namely, Twitter, Workboard, Stripe, Zoho Desk, Workday Financial Management, Tradeshift, ADP SmartCompliance, Veeva CRM, Airbrake, BambooHR, Zoho Forms, Shipwire, Freshdesk Messaging, Get Satisfaction, TaskRay, Salesforce Sales Cloud, Bitium, ADP Globalview Payroll, ACCOUNTS, Close, SendGrid, Wistia, Rollbar, Zoho Subscriptions, Marketing 360, Slack, PagerDuty, Google Contacts, Zoho Sites, Microsoft 365, Zoho Mail, AppDynamics, Google Ads, Basecamp, Azendoo, GetResponse, ZoomShift, ServiceM8, Hippo Manager, FinancialForce PSA, Splunk On-Call, FinancialForce ERP, Zoho Vault, Zoho Survey, ADP Resource, Microsoft To Do, AnyMeeting, SAP Concur, Zendesk Sell, Replicon, Adaptive Planning, Vend, GoTo Webinar, LinkedIn for Business, Zoho SalesInbox, ProntoForms, Bitbucket, Eventbrite, Zoho Creator, Showpad, JIRA Service Management, Meta for Business, NationBuilder, ServiceNow, Quickbooks Online, Workday HCM, Amazon Cloud Search, Mixpanel, Batchbook, Wave Accounting, Kissmetrics, Conga CPQ, Confluence, Workable, Revel Systems, SurveyMonkey, Keap, Zoho Writer, Nitro, Agendize, Google Calendar, ShipTrack, Librato, AskNicely, Copper, Mailchimp, ServiceMax, Braintree, Twilio, ProWorkflow, Wrike, eSales Enterprise, Zoho Expense, Zoho Analytics, Salesforce CPQ & Billing, Emburse Abacus, Marketo Engage, Asana, Podio, SAP Analytics Cloud, FreeAgent, ASAP Systems, Salesforce Platform, Wishpond, Xero, Zoho Inventory, New Relic One, AWeber, Smartsheet, HubSpot CRM, Evernote Teams, Pivotal CRM, Velocity, Blackbaud eTapestry, Intercom, BigCommerce, Zoho Invoice, Shopify, Zendesk


Q. What level of support does Workato offer?

Workato offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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