Workato Pricing, Features, Reviews & Comparison of Alternatives

Workato Reviews

Workato

Integrate & automate over 1000 apps - with no coding

4.82/5 (11 reviews)
269     972

Workato is an award-winning cloud automation and integration platform with enterprise-grade capabilities that is trusted by over 18,000 businesses. The solution seamlessly integrates with over 1,000 business applications and enables workflow automation across all those apps.

Easily build customized integrations to suit your business need with no coding knowledge required!

Workato was recently named an Integration leader by the Forrester Report and a Cool Integration Vendor by Gartner with the #1 ranking in low cost and #1 in value for integration platform.

Workato supports all your integration needs:

Sales Cloud:
- Team collaboration with Slack & Office 365
- End-to-end order-to-cash integrations with Quickbooks, Xero - Accounting
- Order fulfillment via your ERP system with NetSuite, ServiceNow, Shopify
- End-to-end customer onboarding integrated with Surveymonkey, Twilio and Box.

Service Cloud:
- Intelligent support response with AI tools - IBM Watson, Workbot and Forcebot
- Targeted responses to NPS surveys with Qualtrics and Surveymonkey
- Customer support management with Zendesk, Servicenow and JIRA

Sales & Marketing Apps:
- Capture & enrich your leads
- Capture online and offline customer touchpoints
- Abandoned shopping cart marketing campaigns

Create integration recipes between all your cloud and on-premise apps.

Learn More about Workato over here: https://www.workato.com/integrations/
www.workato.com

Workato Reviews (11)

Most positive review

 Great Product - Fantastic Customer Service

We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks. Bryant and Maria stepped us through the set up process immediately and had us up and running within 24 hours of first contact but most importantly they taught us how to ...

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Reviewed 19th of October, 2016 by Leo D Dwyer

Most critical review

 An essential part of any business' systems

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When ...

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Reviewed 3rd of January by Brad Eisenberg

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Workato Screenshots (7)

Workato screenshot: Automate your Integrations across 1,000 + Applications! Workato screenshot: Workato Enterprise-Class FeaturesWorkato screenshot: Browse and use pre-built integrationsWorkato screenshot: Intuitive Drag and Drop interface for simple data transferWorkato screenshot: Various Triggers to sync update Data / Custom Objects Workato screenshot: Complex logic, Conditional filters, Multi-step, Multi-apps - all in a single workflowWorkato screenshot: Job History Section for Reviewing Processed Records

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

No
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, iPhone, Linux, Mac, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Workato Pricing

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

FREE:
- 100 transactions / month
- Email and chat support

PREMIUM (Free trial available)
- $99/month
- 5,000 transactions/month
- Email and chat support
- 1-hour implementation session

For the complete list of plans, visit https://www.workato.com/pricing

Competitors Pricing

CloudHub

Pricing model: Freemium, Open-source, Subscription
Free Trial: Available (No Credit Card required)

Scribe Online

Starting from: $279.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Cloud Elements

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Workato

  • Get up and running with an integration solution in minutes
  • Simple drag and drop user interface. No coding required
  • Multi-step integrations with multiple apps
  • More than 100,000+ pre-built integrations to choose from
  • Open community to share and clone pre-built integrations
  • Connect & automate 1000+ popular cloud applications
  • Real-time integration based on triggers
  • Customized error logs for convenience

Benefits

- As a sales, marketing, HR or finance professional, you can create and run these recipes (pre-built integrations) yourself. No need for developers or custom integrations that involve long development cycles.

- Integrate Salesforce with over 1,000 popular apps including ADP 2, Apttus, BambooHR, Basecamp, Bill.com, Box, Capsule CRM, Chargify, Concur, Deputy, Docusign, Dropbox, Eventbrite, Evernote, Expensify, Facebook, Feedly, FinancialForce, Force.com, FreshBooks, Freshdesk, Github, Google apps (Gmail, Google Calendar, Google Contacts, Google Sheets), Goombal, GotoWebinar, HipChat, HubSpot, Infusionsoft, Insightly, Intacct, Intercom, JIRA, Jobvite, MailChimp, Mixpanel, Namely, Netsuite, Pipedrive, Prontoforms, QuickBooks, Revel Systems, Replicon, Sage Live, Salesforce, ServiceMax. ServiceNow, Shopify, Slack, Stripe, SurveyMonkey, TSheets, Trello, Twilio, Twitter, Vend, Woocommerce, Wordpress.com, Wufoo, Xero, Zendesk, ZohoCRM, Zuora and more.

- Choose from more than 100,000+ pre-built integrations

- Create integration recipes between all your cloud and on-premise apps.

Alternatives to Workato

Videos

Blake Harrison

Verified Reviewer

Great Product If You Know What You're Doing

07/03/2017

As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Pros

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Cons

Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3 days for a response. Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low". Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional". Recipe logs only show information related to the last row of data processed. No way to see a "schedule" of active Recipe's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Workato

If you do not have any background in programming, seriously consider if you are willing to tackle this learning curve. Unless there are functions that you need that Workato offers and other services do not, "Citizen Developers" beware. Aside from that, just be prepared for lots of trial & error Recipe building and you should do fine.

Source: GetApp
1 of 1 people found this review helpful
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Brad Eisenberg

Verified Reviewer

An essential part of any business' systems

03/01/2017

My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

Pros

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Cons

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Workato

Put in the time to learn Workato. You will get out of it what you put in.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No
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Michael Keaney

Verified Reviewer

Easy to use and very fast set up

16/12/2016

We use Workato to export invoices from 3 separate Xero accounting instances into a MySQL database hosted on AWS for connection to our cloud basd BI and reporting tool. Set up was a breeze and everything works perfectly, we could not be happier. I achieved in a couple of hours with Workato the same as what would have been a 3 to 6 month software development project a few years ago, before iPaaS services like Workato began to appear on the market

Pros

Easy to use, very intuitive user interface, and so far 100% reliable with great exception reporting

Cons

None yet, we have been using for about a month now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Workato

If you need to automate the extraction of data from systems like Xero or many other SaaS platforms try using Workato, it is very easy to use and so far it has been very reliable with great customer support

Source: GetApp
Helpful?   Yes   No
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Kenneth Garron

Verified Reviewer

Brand New

09/12/2016

I am still brand new to the app so ask me again in a couple months when I get the hang of it! I like it so far but have not branched out into anything complex like formulas yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Belinda Crisco

Currently working with workato for our sync program

07/11/2016

We are using workato for our sync between quickbooks and infusionsoft. It is a work in progress however I feel we will benefit in the long run.

Pros

Save time and money by using this software

Cons

Takes some time to make sure data is correct on both ends

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Workato

Don't be in a hurry for this product to work, however the rewards are well worth the time.

Source: Capterra
Helpful?   Yes   No
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Peter Rifken

Verified Reviewer

Easy Integration

31/10/2016

Powerful platform that enables integration with 3rd party services. I've used workato to parse large results too tedious to handle manually (e.g., 600+ records), as well as to interface with 3rd party services such as Onedrive.

Pros

-Intuitive development of recipes -Great support (the customer success team has been very helpful) -Easy to initiate help requests through the chat window

Cons

-Would be nice to have more API support built out for 3rd party applications (e.g., ability to create new directors in Onedrive) -Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs -Lacks existing recipe examples that demonstrate the use cases I was trying to build out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Workato

-Have a project in mind -Use their support -Bookmark the common formulas page (https://support.workato.com/support/solutions/articles/1000173152-list-of-common-formulas-operators-and-how-to-use-them)

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Leo D Dwyer

Verified Reviewer

Great Product - Fantastic Customer Service

19/10/2016

We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks. Bryant and Maria stepped us through the set up process immediately and had us up and running within 24 hours of first contact but most importantly they taught us how to create recipes for integration so as our needs grow we can do the work ourselves - an extremely flexible tool. As an added bonus Bryant and Maria showed us how we could use Workauto to develop work flows between a ton of Apps other than SalesForce and Quickbooks - as a start up this will be invaluable as we grow. Fantastic value for the money.

Pros

Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Workato

It will take you some time to learn how to write recipies but once you master it the world is your oyster.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Anonymous
Data Manager (Medical Practice company, 51-200 employees)
Verified Reviewer

Great Replacement For ItDuzzit

15/07/2016

Since Itduzzit shut down, we have replaced over 65 recipes using Workato. The transition was very easy and came with a lot of customer support. Grace was especially helpful and very easy to contact when needed.

Pros

Very powerful program. I can see it being capable of a lot of things.

Cons

It took a little while to understand how to build recipes, but once you get it down it gets much easier. Also, when cloning a step, remember to replace all the cloned pills with the correct source. Not as many applications available, but if you need a specific request, they can create it for you.

Rating breakdown

Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Daniel Carvallo

Verified Reviewer

Very Powerful Tool

26/04/2016

Great custumer support, the team has been great. Still a lot of apps missing but time will fix that. In terms of costumization, the sky is the limit .

Cons

Please add unbounce.com and app.sendgrid.com/

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Workato really do empower businesses

18/04/2016

Workato is awesome; the Workato double way sync for Quickbooks - Infusionsoft is trully powerful; The support team (Derek-Ryan-Allan) over there really go out of their way to help you get setup; I never felt alone in the setup phase which is a big one; Well done; You guys really do empower businesses

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more