dls | complaint - 2026 Pricing, Features, Reviews & Alternatives

Our digital workflow solution enables comprehensive and efficient management of production-related quality management procedures, including the processing of complaints. With our integrated solutions, you have the ability to seamlessly handle paper-based processes from start to finish. As soon as a deadline expires, the workflow system automatically transfers the digital form to the next step in the process. If this does not happen, the system activates reminder functions and escalation management.

You can define specific products and batches as well as their properties and analyse laboratory results. Ad hoc analyses are also possible, and tasks can be assigned both in parallel and in series. Digital photos and other documents can be easily added to the complaint form. The system automatically generates a PDF document and saves it in the electronic document management system (eDMS) after each step. In addition, it maintains an audit trail that logs all activities and offers an optional function for return in process.

Our solution also includes the triggering of individual tasks to continue the workflow as well as integrated absence management. A distribution list for planning, processing and approving actions can access master data directly from your ERP system. Escalation messages can be sent both within the system and by e-mail.

In terms of data security, our solution guarantees the permanent protection of your information through data encryption and secure access controls. We offer regular security updates to ensure that our system always complies with current industry standards.