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ConSol CM/Customer Service
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service and help desk software
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ConSol CM/Customer Service - 2026 Pricing, Features, Reviews & Alternatives
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ConSol CM/Customer Service overview
What is ConSol CM/Customer Service?
ConSol CM/Customer Service is a robust, web-based platform designed to optimize, automate, and digitize customer service operations across organizations of all sizes. Built with flexibility and efficiency in mind, it helps service teams manage inquiries, resolve issues, and maintain high service quality => even in complex, high-volume environments.
At its core, ConSol CM provides comprehensive functionality that covers the entire lifecycle of a customer request. This includes structured ticket management, efficient complaint handling, escalation management, and integrated communication channels such as email, phone, and chat. All interactions and case activities are documented in a centralized system, ensuring full transparency and traceability throughout the entire service process.
The platform’s powerful workflow engine allows companies to design, automate, and adapt their service processes to match organizational needs and compliance requirements. Whether you’re managing technical support tickets, handling internal service requests, or processing formal customer complaints, ConSol CM enables consistent, rule-based processing and ensures that no task or deadline is overlooked.
Thanks to its modular structure, ConSol CM can be easily tailored to fit a variety of use cases, ranging from classic customer service scenarios to industry-specific processes in sectors such as manufacturing, telecommunications, energy, logistics, and the public sector. Advanced features such as SLA monitoring, dynamic form generation, task delegation, role-based permissions, and escalation rules make it a scalable solution that grows with your organization.
ConSol CM also excels in integration capabilities. It connects seamlessly with existing IT environments, including ERP, CRM, identity management, and communication systems. This means that your teams can work within a unified ecosystem, without switching between tools or duplicating data entries. Standard interfaces (e.g., REST, SOAP) and flexible APIs ensure that the platform fits smoothly into modern, service-oriented architectures.
Another core strength of ConSol CM lies in its strong focus on usability and user empowerment. The intuitive interface allows users to access relevant information quickly and manage tasks without unnecessary complexity. Custom dashboards, smart filters, and personalized views help streamline daily operations and reduce training time for new users.
Data security and compliance are also top priorities. The system supports GDPR-compliant data processing and offers fine-grained access control, audit trails, and encryption options. Whether deployed on-premises or in a private cloud, ConSol CM provides a secure foundation for mission-critical service processes.
With built-in analytics and reporting features, organizations can continuously monitor service performance, track KPIs, and identify areas for improvement. Customer feedback mechanisms can be easily integrated, enabling you to measure satisfaction, close feedback loops, and drive service excellence.
In summary, ConSol CM/Customer Service is more than just a ticketing tool => it is a powerful service management platform that empowers your teams, delights your customers, and drives measurable value. Whether you’re aiming to standardize internal processes, improve responsiveness, or gain full control over your service operations, ConSol CM delivers the flexibility, reliability, and intelligence your organization needs.
Starting price
per month
Alternatives
with better value for money
ConSol CM/Customer Service’s user interface
ConSol CM/Customer Service reviews
Overall rating
5.0
/5
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%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.67/10
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ConSol CM/Customer Service's key features
Most critical features, based on insights from ConSol CM/Customer Service users:
All ConSol CM/Customer Service features
Features rating:
ConSol CM/Customer Service alternatives
ConSol CM/Customer Service
Starting from
19
/user
Per month
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ConSol CM/Customer Service pricing
Pricing plans
Pricing details:
User opinions about ConSol CM/Customer Service price and value
Value for money rating:
ConSol CM/Customer Service support options
Typical customers
Platforms supported
Support options
Training options
ConSol CM/Customer Service FAQs
ConSol CM/Customer Service has the following pricing plans:
Starting from: €59.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of ConSol CM/Customer Service?
ConSol CM/Customer Service has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does ConSol CM/Customer Service support?
ConSol CM/Customer Service supports the following languages:
English, German
Q. Does ConSol CM/Customer Service support mobile devices?
ConSol CM/Customer Service supports the following devices:
Android, iPad, iPhone
Q. Does ConSol CM/Customer Service offer an API?
Yes, ConSol CM/Customer Service has an API available for use.
Q. What level of support does ConSol CM/Customer Service offer?
ConSol CM/Customer Service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support