GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LivePerson vs Slack Comparison (2026)
Add to Compare
Compare similar apps
LiveChat
4.6
Tidio
4.7
Good recommendations?
LivePerson
4.3
(41)5
25
4
10
3
3
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Slack
4.7
(24.2K)5
17.4K
4
5.7K
3
912
2
127
1
48
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based conversational AI platform orchestrating AI agents, human agents, and LLMs across messaging and voice channels.
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
41
5
4
3
2
1
25
10
3
1
2
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this app4.7
24.2K
5
4
3
2
1
17.4K
5.7K
912
127
48
- Value for money
- Ease of use
- Features
- Customer support
86%
would recommend this appPros
Not enoughreviews yet
Pros
“However, managing constant notifications can be overwhelming at times, and finding older messages in a busy channel can be tricky. While it improves team connectivity, the volume of communication can become distracting, making it essential to manage notifications effectively for a smoother experience.”
AR
Arthi R.
Engineer
“Channels help keep discussions organized by project or department, file sharing is seamless, notifications can be customized to reduce distractions, and the powerful search feature makes it easy to retrieve older conversations.”
EW
Emilia W.
Network Support Coordinator
“The intuitive interface, reliable performance, and wide range of integrations have helped streamline our daily workflows and improve productivity. While there are occasional challenges with managing large volumes of messages and notifications, the benefits far outweigh these minor drawbacks.”
Andrea L.
Innovation Manager
Cons
“I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used"”
GT
Grace T.
Sales Representive
Cons
“Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be.”
CF
Cristiano F.
Consultant
“The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it.”
Denis M.
Recruiter
“Notifications can become overwhelming fast if you don't take time to configure them properly, and most people don't — which leads to either constant pinging or people muting everything and missing important messages.”
Enish S.
Business Administrator
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review4 days ago
Key features
- Total features72
- @mentions
- AI Agent Configuration
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio Capture
- Authentication
- Automated Routing
- Automated Scheduling
- Autonomous Task Execution
- Autoresponders
- Brainstorming
- CRM
- Calendar Management
- Call Conferencing
- Call Recording
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Conferencing
- Contact Management
- Content Delivery
- Content Management
- Content Sharing
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- Employee Directory
- Employee Engagement
- Encryption
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Filtering
- For Developers
- For Sales Teams/Organizations
- Full Text Search
- Geotargeting
- Group Management
- Group Messaging
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Meeting Management
- Meeting Notes
- Member Directory
- Messaging
- Mobile Access
- Mobile App
- Moderation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Negative Feedback Management
- Notes Management
- Offline Form
- Pre-Configured Bot
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Private Chat
- Proactive Chat
- Productivity Tools
- Projections
- Read Receipts
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Scheduling
- Screen Capture
- Screen Recording
- Screen Sharing
- Search/Filter
- Security & Compliance
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Team Collaboration
- Text Analysis
- Third-Party Integrations
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Troubleshooting
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- User Management
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Visitor Management
- Visual Analytics
- Whiteboard
- Widgets
- Workflow Automation
- Workflow Management
- Total features106
- @mentions
- AI Agent Configuration
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio Capture
- Authentication
- Automated Routing
- Automated Scheduling
- Autonomous Task Execution
- Autoresponders
- Brainstorming
- CRM
- Calendar Management
- Call Conferencing
- Call Recording
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Conferencing
- Contact Management
- Content Delivery
- Content Management
- Content Sharing
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- Employee Directory
- Employee Engagement
- Encryption
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Filtering
- For Developers
- For Sales Teams/Organizations
- Full Text Search
- Geotargeting
- Group Management
- Group Messaging
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Meeting Management
- Meeting Notes
- Member Directory
- Messaging
- Mobile Access
- Mobile App
- Moderation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Negative Feedback Management
- Notes Management
- Offline Form
- Pre-Configured Bot
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Private Chat
- Proactive Chat
- Productivity Tools
- Projections
- Read Receipts
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Scheduling
- Screen Capture
- Screen Recording
- Screen Sharing
- Search/Filter
- Security & Compliance
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Team Collaboration
- Text Analysis
- Third-Party Integrations
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Troubleshooting
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- User Management
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Visitor Management
- Visual Analytics
- Whiteboard
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 5pm
- Aha!
- Airbrake
- Aircall
- Airtable
- Amplitude
- Any.do
- AppSignal
- Asana
- Assembla
- Automile
- Azuqua
- AzureDesk
- Baremetrics
- Beanstalk
- Betterworks
- BigTime
- Bitbucket
- Blitz
- Bonusly
- Box
- Brand24
- Breezy
- BugSnag
- CATS
- Calamari
- Calendly
- CallPage
- Callmaker
- Cayzu
- Chartbeat
- CheckMarket
- Checkfront
- CircleCI
- ClearSlide
- ClickMeeting
- ClickUp
- ClockIt
- Confluence
- Continu
- Copper
- Databox
- Datadog
- Dropbox
- Dropbox Sign
- Egnyte
- Envoy
- Favro
- Figma
- Flow
- FlowVella
- Freshdesk
- Freshservice
- Front
- Geekbot
- GetResponse
- GitHub
- GitLab
- Gmail
- GoCo
- GoTo Meeting
- Google Calendar
- Google Docs
- Google Drive
- Google Meet
- Google Sheets
- Google Workspace
- Greenhouse
- Groove
- HaloPSA
- HappyFox Chat
- HappyFox Help Desk
- Help Scout
- Hive
- Hoopla
- Hootsuite
- HotGloo
- HubSpot CRM
- HubSpot Marketing Hub
- IFTTT
- ITM Platform
- Intervals
- JIRA Service Management
- Jenkins
- Jira
- Kixie PowerCall & SMS
- Kudos
- Kyber
- Lattice
- LeadDyno
- Learn:Up
- Lessonly
- Lever
- Librato
- Lime Connect
- LiveAgent
- Localize
- Locowise
- Lucidchart
- MVISION Cloud
- Mailjet
- MeisterTask
- Mention
- Microsoft Outlook
- Microsoft Teams
- Microsoft To Do
- Miro
- Nagios XI
- Netskope One Platform
- New Relic
- Notion
- Okta
- OneDrive
- OpsGenie
- Ortto
- PagerDuty
- Papertrail
- PayPal
- Pingdom
- Pivotal Tracker
- Polly
- PractiTest
- Procurify
- ProdPad
- ProductPlan
- Pulseway
- Quip
- Qwilr
- Rainforest QA
- Raven Tools
- Raygun
- Re:amaze
- Redbooth
- Repuso
- Rollbar
- Sage HR
- Salesforce Sales Cloud
- SatisMeter
- SendPulse
- Setmore
- Sisense
- Small Improvements
- SnapComms
- SolarWinds Service Desk
- Spinify
- Stripe
- SupportBee
- SurveyMonkey
- TINT
- Talkdesk
- Tellent Recruitee
- Time Doctor
- TimeCamp
- Todoist
- Trakstar Hire
- Trello
- TriNet HR Plus
- Twine
- Twitter/X
- UpKeep
- UpRaise
- Usersnap
- VibeCatch
- Vigil
- WebHR
- Webex Suite
- Wishpond
- Woopra
- XM for Strategy & Research
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho Billing
- Zoho Books
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Projects
- Zoom Workplace
- absence.io
- monday AI Work Platform
- smartQ
- truDigital
- Total integrations182
- 5pm
- Aha!
- Airbrake
- Aircall
- Airtable
- Amplitude
- Any.do
- AppSignal
- Asana
- Assembla
- Automile
- Azuqua
- AzureDesk
- Baremetrics
- Beanstalk
- Betterworks
- BigTime
- Bitbucket
- Blitz
- Bonusly
- Box
- Brand24
- Breezy
- BugSnag
- CATS
- Calamari
- Calendly
- CallPage
- Callmaker
- Cayzu
- Chartbeat
- CheckMarket
- Checkfront
- CircleCI
- ClearSlide
- ClickMeeting
- ClickUp
- ClockIt
- Confluence
- Continu
- Copper
- Databox
- Datadog
- Dropbox
- Dropbox Sign
- Egnyte
- Envoy
- Favro
- Figma
- Flow
- FlowVella
- Freshdesk
- Freshservice
- Front
- Geekbot
- GetResponse
- GitHub
- GitLab
- Gmail
- GoCo
- GoTo Meeting
- Google Calendar
- Google Docs
- Google Drive
- Google Meet
- Google Sheets
- Google Workspace
- Greenhouse
- Groove
- HaloPSA
- HappyFox Chat
- HappyFox Help Desk
- Help Scout
- Hive
- Hoopla
- Hootsuite
- HotGloo
- HubSpot CRM
- HubSpot Marketing Hub
- IFTTT
- ITM Platform
- Intervals
- JIRA Service Management
- Jenkins
- Jira
- Kixie PowerCall & SMS
- Kudos
- Kyber
- Lattice
- LeadDyno
- Learn:Up
- Lessonly
- Lever
- Librato
- Lime Connect
- LiveAgent
- Localize
- Locowise
- Lucidchart
- MVISION Cloud
- Mailjet
- MeisterTask
- Mention
- Microsoft Outlook
- Microsoft Teams
- Microsoft To Do
- Miro
- Nagios XI
- Netskope One Platform
- New Relic
- Notion
- Okta
- OneDrive
- OpsGenie
- Ortto
- PagerDuty
- Papertrail
- PayPal
- Pingdom
- Pivotal Tracker
- Polly
- PractiTest
- Procurify
- ProdPad
- ProductPlan
- Pulseway
- Quip
- Qwilr
- Rainforest QA
- Raven Tools
- Raygun
- Re:amaze
- Redbooth
- Repuso
- Rollbar
- Sage HR
- Salesforce Sales Cloud
- SatisMeter
- SendPulse
- Setmore
- Sisense
- Small Improvements
- SnapComms
- SolarWinds Service Desk
- Spinify
- Stripe
- SupportBee
- SurveyMonkey
- TINT
- Talkdesk
- Tellent Recruitee
- Time Doctor
- TimeCamp
- Todoist
- Trakstar Hire
- Trello
- TriNet HR Plus
- Twine
- Twitter/X
- UpKeep
- UpRaise
- Usersnap
- VibeCatch
- Vigil
- WebHR
- Webex Suite
- Wishpond
- Woopra
- XM for Strategy & Research
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho Billing
- Zoho Books
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Projects
- Zoom Workplace
- absence.io
- monday AI Work Platform
- smartQ
- truDigital
Alternatives
Explore similar apps
