App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Desk365
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI Powered ticketing system
Table of Contents
Is this product right for your business?
Find out with a
Desk365 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Desk365 overview
What is Desk365?
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.
Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin
Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations
Solve support requests across every channel your customers are on with an omni-channel approach.
What’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.
Starting price
per month
Alternatives
with better value for money
Desk365’s user interface
Desk365 reviews
Overall rating
4.9
/5
12
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
11
1
0
0
0
Lonny L.
IT Manager
Ryan G.
Advanced Clinical Applications and Analytics Coordinator
Jon B.
Sys Admin
Vitor M.
Quality Assurance
Nur H.
Junior IT Executive
Who uses Desk365?
Based on 12 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Desk365's key features
Most critical features, based on insights from Desk365 users:
All Desk365 features
Features rating:
Desk365 alternatives
Desk365
Starting from
12
/user
Per month
Zendesk Suite
Starting from
No pricing info
Milvus
Starting from
No pricing info
Freshdesk
Starting from
No pricing info
Desk365 pricing
Pricing plans
Pricing details:
User opinions about Desk365 price and value
Value for money rating:
To see what individual users think of Desk365's price and value, check out the review snippets below.
Lonny L.
IT Manager
Ryan G.
Advanced Clinical Applications and Analytics Coordinator
Desk365 integrations (5)
Integrations rated by users
We looked at 12 user reviews to identify which products are mentioned as Desk365 integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Desk365 support options
Typical customers
Platforms supported
Support options
Training options
Desk365 FAQs
Desk365 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Desk365 support?
Desk365 supports the following languages:
English
Q. Does Desk365 support mobile devices?
Desk365 supports the following devices:
Android, iPad, iPhone
Q. Does Desk365 offer an API?
Yes, Desk365 has an API available for use.
Q. What level of support does Desk365 offer?
Desk365 offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum