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LogMeIn Rescue vs dualmon Comparison (2026)
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Good recommendations?
LogMeIn Rescue
5
111
4
47
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
dualmon
5
253
4
35
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
163
5
4
3
2
1
111
47
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
4.9
291
5
4
3
2
1
253
35
3
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Andrea M.
Vice President, Instructional Design Services
Andrea M.
Vice President, Instructional Design Services
Amit A.
Senior Procurement Specialist
Pros
Yvette I.
Manager
Greg C.
CEO
Greg C.
CEO
Cons
Mihai N.
Project Manager
Larni F.
Office Manager
Louwrens N.
Senior IT Engineer
Cons
Matt G.
Technical Director
George W.
Manager
Terry W.
IT Support Consultant
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review5 days ago
Key features
- Total features90
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Annotations
- Assignment Management
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Blended Call Center
- CRM
- Call Logging
- Call Recording
- Campaign Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Computer Telephony Integration
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Desktop/Browser Sharing
- Diagnostic Tools
- Diagnostics Tools
- Electronic Signature
- Employee Activity Monitoring
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- IT Incident Management
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Live Chat
- Meeting Management
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- Presenter Control Management
- Print Management
- Problem Management
- Project Management
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Surveys & Feedback
- Targeted/Locked Screen Sharing
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Video Chat
- Video Support
- Whiteboard
- Total features38
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Annotations
- Assignment Management
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Blended Call Center
- CRM
- Call Logging
- Call Recording
- Campaign Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Computer Telephony Integration
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Desktop/Browser Sharing
- Diagnostic Tools
- Diagnostics Tools
- Electronic Signature
- Employee Activity Monitoring
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- IT Incident Management
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Live Chat
- Meeting Management
- Mobile Access
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Multiple User Accounts
- Presenter Control Management
- Print Management
- Problem Management
- Project Management
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Surveys & Feedback
- Targeted/Locked Screen Sharing
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Video Chat
- Video Support
- Whiteboard
Integrations
- Total integrations10
- Agiloft
- Autotask PSA
- Freshdesk
- Google Calendar
- HappyFox Help Desk
- JIRA Service Management
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Salesforce Platform
- Salesforce Service Cloud
- Zendesk Suite
- Total integrations2
- Agiloft
- Autotask PSA
- Freshdesk
- Google Calendar
- HappyFox Help Desk
- JIRA Service Management
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Salesforce Platform
- Salesforce Service Cloud
- Zendesk Suite
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