dualmon Features

dualmon

Remote support and device access management solution

4.68/5 (96 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Calendar Management
Calendar Sync
Chat/Messaging
Collaboration Tools
Customizable Branding
Diagnostic Tools
File Sharing
File Transfer
Inventory Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Multimedia Support
Multiple Data Sources
Multiple Monitor Access
Multiple User Accounts
Presentation Streaming
Print Management
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
Screen Recording
Screen Sharing
Secure Login
Self Service Portal
Session Recording
Session Transfer
Status Tracking
Summary Reports
Third Party Integrations
Two-Factor Authentication
Unattended Access
User Management
Visit WebsiteCompare App
Access Controls/Permissions
Calendar Management
Calendar Sync
Chat/Messaging
Collaboration Tools
Customizable Branding
Diagnostic Tools
File Sharing
File Transfer
Inventory Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Multimedia Support
Multiple Data Sources
Multiple Monitor Access
Multiple User Accounts
Presentation Streaming
Print Management
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
Screen Recording
Screen Sharing
Secure Login
Self Service Portal
Session Recording
Session Transfer
Status Tracking
Summary Reports
Third Party Integrations
Two-Factor Authentication
Unattended Access
User Management
Visit WebsiteCompare App
Access Controls/Permissions
Calendar Management
Calendar Sync
Chat/Messaging
Collaboration Tools
Customizable Branding
Diagnostic Tools
File Sharing
File Transfer
Inventory Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Multimedia Support
Multiple Data Sources
Multiple Monitor Access
Multiple User Accounts
Presentation Streaming
Print Management
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
Screen Recording
Screen Sharing
Secure Login
Self Service Portal
Session Recording
Session Transfer
Status Tracking
Summary Reports
Third Party Integrations
Two-Factor Authentication
Unattended Access
User Management
Visit WebsiteCompare App

dualmon Feature Reviews

25 reviewers had the following to say about dualmon's features:

Tara A.

BEST WE HAVE FOUND

2017-04-11

I love being able to manage user access without uninstalling/reinstalling or signing out and in on a remote device; if that were convenient we wouldn't need this.

Pros

simultaneous user login, user management

Cons

the fixed screen size of the popup window sometimes doesn't match the destination computer monitor dimensions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering dualmon

not a thing; love it!

Source: Capterra
Helpful?   Yes   No

Response from dualmon


Thanks, Tara!

We're happy you're enjoying the service! We always appreciate user feedback, so thanks for your input on the window sizing - we'll look into that!

Read more
Gregory F.

A flexible, easy to use system for remote access and support

2017-12-19

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Pros

Web-based, so nothing to install.

Cons

For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Freddy J.

user friendly. Easy to use.

2017-12-19

Pros

Access from anywhere.

Cons

It is only web based no application available.. not user friendly when using a mobile device

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael M.

Robust and Reliable, pity it is so laggy

2017-12-20

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Dualmon makes it all so simple

2018-12-20

Pros

I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jean Francois P.

Big bang for the bucks!

2018-07-30

Pros

-Easy to use -Fast -Support multiple monitors

Cons

-Will be nice to see all the monitors in the same time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine W.

Excellent Product

2021-06-30

Excellent Product

Pros

Excellent Software all round. Easy to use.

Cons

There are no challenges to report regarding Dualmon's software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William F.

Remote access

2021-08-23

We use this to access a laptop that runs our community information channel

Pros

Works great. Easy to use.

Cons

Nothing. We like the program just as it is. Works great as it is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Walt C.

I have limited experience so far, but I like what I have seen on the desktop version.

2017-12-31

Ability to use a secure remote access tool, without having to connect to a VPN.

Pros

I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's.

Cons

So far, I am not impressed with the mobile connection to servers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose N.

Simplest true quality remote connection

2017-04-27

I found dualmon remote access to be the most ideal for the money.

Pros

The reliability and image quality

Cons

Having to switch back and forth between dual monitor screens.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from dualmon


Thank you Jose, glad you're getting value from our service. We understand that remote access is a vital service that everyone should have access to, which is why we've kept our pricing so low.

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Mary M.

Awesome product - Just what we were looking for.

2017-12-19

I put in a request to be able to print a report of the sessions so I can do some analysis and their Customer Service department had them add it.

Pros

Customer Service is superior.

Cons

It would be nice if the software did not uninstall every time after I end the session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis A.

Great remote access

2017-04-27

Can access my computers from anywhere in the world.

Pros

Remote easy access

Cons

None yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering dualmon

Try it you can't g o wrong

Source: Capterra
Helpful?   Yes   No

Response from dualmon


Great to hear that you're so satisfied with everything, Luis! We appreciate your business.

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Anonymous
(Internet company, 201-500 employees)

Top tier web based remote access

2018-11-27

Gaining access to customer or support computers in a moment makes a lot of projects a much simpler process.

Pros

The fastest web based remote access I've used.

Cons

It's still web based so at times the lag can be unbearable, but this comes with the territory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 1-10 employees)

Useful Remote Access

2018-07-24

Although a bit slow, it is still functional for a very wide range of activities that I perform on the remote PC.

Pros

The cost of Dualmon compared to other remote access software is great.

Cons

The speed compared to other remote access software could be improved.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark G.

Very cheap alternative to TeamViewer

2017-04-17

No speed issues when running on Mobile Internet dongle.

Pros

Very cheap and very powerful

Cons

No iPad app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering dualmon

Extremely powerful aolution but not as good as TeamViewer. However TeamViewer is about more per month for 1 pc whereas this is almost nothing a month. Great solution for the price.

Source: Capterra
Helpful?   Yes   No

Response from dualmon


Thank you for the feedback about an iPad app, Mark. We're glad to hear that everything else is working out for you - we're committed to keeping our prices far below those of our competitors.

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David S.

Service

2021-09-22

Pros

We like the most about this software is stable. We can use anytime without any issue.

Cons

We like the least about his software is cannot remote into mobile device.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
George F.

Remote access to servers and workstations

2016-05-17

I had an issue with being able to access a workstation with 4 monitors attached at first but customer service has since released an update that resolved my issue.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from dualmon


Thanks, George! We're happy to hear that your issue was quickly resolved by our customer support team. Glad you're enjoying our service!

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Bishop W. James T.

Great Investment

2017-12-29

The ability to continue to get work done even while I am out of the office.

Pros

I love the fact that I can access my office computer from home, especially since I live in an area where the weather can get rough.

Cons

I do not like the fact that I have to keep my computers on in order to access them. If I accidentally shut my computer down before leaving the office, I am unable to access my files, which can be a headache.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank M.

Does what is needed

2020-08-09

Lots of machines in many places, all in one portal

Pros

Easy enough to use.

Cons

Some warning that expiration is upcoming would be nice. I went to use it for response to an outage and I had to dig out a credit card first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Debbie B.

Dualmon remote access

2018-12-27

I access remote computers for programing changes and have found the platform to be very reliable.

Pros

I have not needed customer support a product works well.

Cons

I have not found any cons at this point, I have been using dualmon for about 1 year having switched from a more expensive program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris H.

Ease of Use and Excellent Value for Money

2018-07-24

Its provided an easy to use and configure solution to my requirement of accessing remote PCs at a very reasonable price.

Pros

It gives me access to my remote computers and was much better priced than teamviewer which I was using before.

Cons

A couple of things were definitely better in teamviewer but that I can live without for the price: 1 - The log in journey is much longer.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick H.

It works. Lots of features for the money.

2017-05-01

Remote assistance is pretty easy to use.

Pros

Compared to similar software out there the price of this product and the ability to add one PC at the time just can't be beat.

Cons

I wish there was an app so I could access my PCs from my iPhone instead of having to do it from a desktop.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawn G.

Easy remote desktop access

2019-01-04

Pros

When my non-profit was looking for remote access software that would be easy to use but also allow us to control and monitor employee access we looked at Dualmon and decided to use it.

Cons

There is nothing I don't like about Dualmon

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff B.

Best I could find and for a very reasonable price.

2018-07-25

It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Pros

Simply added a link to my website and have them click as needed. I can email to them also.

Cons

Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mindy S.

Dualmon for work

2017-04-27

I use the service to work on work computers from home.

Pros

How quickly I can log in to the remote computer.

Cons

I am not able to access the remote computer if it has gone into sleep mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering dualmon

No I am very satisfied with the current product.

Source: Capterra
Helpful?   Yes   No

Response from dualmon


Thank you, Mindy! By default the software should prevent your computer from going to sleep so connections can be made. If you'd like to reach out to our customer care team about this, we' he happy to get it straightened out for you.

Read more