everything HelpDesk - 2026 Pricing, Features, Reviews & Alternatives

everything HelpDesk is a configurable support management and workflow automation system specifically designed for K12 support staff and IT technicians in schools, governments and industry. With tools such as ticket management, workflow automation, asset management, surveys, feedback collection, reporting and more, the cloud-based software aims to help businesses and education professionals to manage and resolve incident requests and improve end user satisfaction.

Utilizing everything HelpDesk’s ticketing platform, users can receive incident notifications from end users which are automatically converted into tickets and assigned to the relevant department within the app. Submission forms can be customized to align with business needs, and the help desk system can be leveraged across multiple departments with intelligent ticket routing to the relevant department. In order to assist technicians with workload management, incoming tickets can be uniquely flagged to draw attention to new and updated tickets for prioritization.

Integrations with email and calendar tools, including Outlook, Gmail, and Hotmail, mean that appointments can be scheduled for additional feedback and notifications are automatically sent to technicians when new tickets are submitted, notifying end users when tickets are completed. Using everything HelpDesk’s workflow automation tools, users can set up tickets to launch in sequence or events to trigger follow-up actions, and business processes such as employee on-boarding and server updates can be automated using predetermined parameters of date and technical assignment.