Freshcaller vs CloudTalk

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

CloudTalk

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.

Knowledge Base Management

Freshcaller

Web-based

iPhone

Windows

Linux

Android

iPad

RingEX

Free (Contact Center)

Growth (Contact Center)

Pro (Contact Center)

Enterprise

Growth (Omnichannel)

Pro (Omnichannel)

Owner

Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.

Fin Aid Assistant

Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers

Scheduling Agent 

The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes.

Head Customer Care

Integration was not easy especially in a BYOC situation

Incredible how a company focused on customer service can have such a bad support for their costumers.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

Integrations

Customer Support

Pricing

Security and Access Control

Freelancers

Small Business

Large Enterprises

Mid-size Business

Freshworks

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

Caller ID

Reporting/Analytics

Call Center Management

Computer Telephony Integration

Call Routing

Call Recording

Voice Mail

Call Monitoring

Predictive Dialer

Campaign Management

Most reviewers indicate that CloudTalk delivers good value for money, citing affordable pricing and essential features in lower-tier plans. However, some reviewers feel certain features require costly upgrades and report occasional billing transparency issues.

Value for money

Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).

Aircall

JustCall

Five9

RingCX

CallHippo

Lite

Essential

Expert

Custom

Recurring app glitches and bugs

Chief Technical Officer

41% of reviewers feel negative about CloudTalk’s bugs and issues. Some users report frequent malfunctions, such as app crashes, forced restarts, and freezing, particularly on mobile devices. Reviewers indicate that glitches in core features, like call handling and integration syncing, disrupt their workflow and cause frustration. They say troubleshooting is sometimes complicated by slow or ineffective customer support. Users think these recurring technical problems undermine reliability and lead to wasted time, especially when issues require repeated intervention or are not resolved promptly.

Intuitive and fast onboarding

100% of reviewers feel positive about CloudTalk’s ease of use. Reviewers indicate the platform is intuitive and requires minimal training, allowing teams to get started quickly. Some users say the straightforward interface helps them become productive almost immediately, while others report that daily tasks are simplified and workflows are more efficient. Many reviewers appreciate that the system is accessible and easy to understand, making it suitable for staff with varying technical backgrounds. Users think the uncomplicated setup process and clear navigation contribute significantly to their satisfaction and overall productivity.

Seamless CRM and app connections

Service Director

With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic.

90% of reviewers feel positive about CloudTalk’s integrations. Some users report that connecting with popular CRMs like HubSpot, Pipedrive, and Salesforce is straightforward and enhances their workflow. Reviewers appreciate the ease of setup and the ability to log calls and data automatically within their existing systems. They say the integrations save time and reduce manual work, with several noting that having multiple integration options is valuable for different business needs. Users think the platform’s compatibility with various apps and custom APIs is a major benefit for their operations.

Sales and Business Development

if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)

It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging.

Team lead

Name is displayed on call or double check on number is not required

Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.

Trying to change the country number is a but confusion but it is manageable.

Don’t need to recheck the number as name displays

The mobile app lacks some key functions compared to desktop.

you can easily dial numbers from CRM, fast

Advanced Systems Engineer

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Sales Associate

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Head of Marketing

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available.

data analyst

Features like call recording, history, reporting make CloudTalk a good call management application

Marketing Executive

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

customer service, sales

glitches at times  , does not show you who you miss a call from just tells you that you have missed a call.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact.

Marketing Specialist

The platform is built on VoIP, so we don't have to depend on a landline.

Manager

Automation, Dashboard, Auto-Dialer, Call Monitoring

The system works properly in most cases, but there are a lot of connection issues

There could be more features for physical IP phones.

You can setup business hours and call flows that support the business and lets people enjoy their time out of the office.

CloudTalk allows you to build call flows that can route anyone's call with no hussle.

CloudTalk is easy to use and allows you to purchase phone numbers quickly.

The transmission works great and without any outages or other glitches.

General Manager

We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs.

Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped.

It's internet-based, so I don't have to pay for expensive plans on landlines companies, I can call almost every country in the world

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

Recruitment Manager

The waiting time for the phone lines is short.

Customer service is not fully available sometimes.

They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers.

CTO,Co-Founder

Tool was a bit tricky to get setup with and running initially. As is this case with most tools like this I suppose

Product Marketing Specialist

User-friendly, free trial, integration options to choose

Marketer

It has impressive sound quality and solid amount of integrations for all major tools.

The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days.

VP Sales

It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app.

Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms".

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service.

The Phone app cannot transfer calls or take SMS messages properly.

We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call.

Founder

Sales Manager

It allows me to receive voicemails event when I am abroad and don't have access to my phone plan from home.

Sales Development Representative

Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities.

sales executive

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

It often just quits in the background on your phone so you don't even know that your phone cannot receive calls.

There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Great! Once we got through onboarding we were immediately off to the races :)

Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

Call Management

Team Productivity

Phone and Mobile

Call Connection

Call Logging

Recording and Sound Quality

Call Tracking

Most reviewers indicate that CloudTalk offers good value for money, highlighting its affordable pricing compared to competitors and the inclusion of essential features in lower-tier plans. They appreciate the flexibility of monthly payments without annual commitments and find it cost-effective for startups and nonprofits. Some users say the per-agent pricing is reasonable and the platform is easy to set up. However, some reviewers feel that certain features are locked behind higher-priced plans, report difficulties with upgrading or billing transparency, and mention that pricing can be costly for small businesses or misleading in some cases.

Freshcaller vs CloudTalk Comparison (2026)

Freshcaller

CloudTalk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives