Freshcaller vs JustCall

CloudTalk

Bitrix24

Aircall

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Bitrix24 is a cloud and on-premises workspace platform combining CRM, project management, team communication, HR tools, and website.

Aircall is a cloud-based customer communications platform unifying voice, SMS, and WhatsApp with AI conversation intelligence and 250+.

Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Audio/Video Conferencing

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Activity Monitoring

Help Desk Management

Inbound Call Center

Knowledge Base Management

Manual Dialer

Mobile Access

Monitoring

Multiple Scripts

On-Demand Recording

Outbound Call Center

Phone Key Input

Predictive Dialer

Queue Management

Real-Time Data

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

SIP Trunking

Softphone

Text to Speech

Third-Party Integrations

Time Zone Tracking

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Freshcaller

Web-based

iPhone

Windows

Linux

Android

iPad

RingEX

Free (Contact Center)

Growth (Contact Center)

Pro (Contact Center)

Enterprise

Growth (Omnichannel)

Pro (Omnichannel)

Owner

Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.

Scheduling Agent 

The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes.

Fin Aid Assistant

Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers

Incredible how a company focused on customer service can have such a bad support for their costumers.

Head Customer Care

Integration was not easy especially in a BYOC situation

Integrations

Customer Support

Security and Access Control

Pricing

Freelancers

Small Business

Large Enterprises

Mid-size Business

Freshworks

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

LiveAgent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Founder

I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Partner

Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.

Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc.

Cloud-based AI communication platform for sales and support teams, combining voice, SMS, WhatsApp, and email with automated dialers.

2-Way Messaging

Answering Machine Detection

Archiving & Retention

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automatic Outbound Dialer

Automatic Transcription

Callback Scheduling

Call Disposition

Call Scheduling

Call Scoring

Call Tracking Metrics

Call Whispering

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Commenting/Notes

Contact Database

Conversation Intelligence

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Deal Management

Drip Campaigns

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

For Cloud Phone Systems

FTC Compliance

HIPAA Compliant

Integrations Management

Interaction Tracking

International Calling

Lead Management

List Management

Mass Texting

Message Personalization

Mobile Keywords

Multi-Channel Communication

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

Online Voice Transmission

Performance Management

Power Dialer

Progressive Dialer

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Scheduled Messaging

Search/Filter

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Reviews for JustCall come from a wide variety of industries, including computer software (8% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (32% of reviewers).

JustCall

Dialpad

Five9

Twilio

Kixie PowerCall & SMS

Google Voice

RingCX

Grasshopper

Nextiva

Ooma Office

Freshdesk

Team

Pro Plus

Business 

Frequent technical glitches

Executive Assistant

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times.  

71% of reviewers feel negative about JustCall’s bugs and issues. Users report experiencing random glitches, sync problems with CRMs, and unreliable Chrome extensions. They say the mobile app is particularly buggy, with frequent crashes and connection issues. Reviewers mention that technical malfunctions can cause inconvenience, require workarounds, and sometimes make the platform difficult to use for serious business needs. Some users express frustration with slow or ineffective resolutions and note that ongoing bugs impact their ability to rely on the service.

Complicated and costly pricing

Researcher

Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses.

Senior Business Developer

At the end it is an expensive tool if you consider the pricing structure.

47% of reviewers feel negative about JustCall’s pricing. Users indicate that the pricing structure is confusing, with unexpected charges for calls, texts, and add-ons. They say costs can escalate quickly, especially for additional numbers or users, making it expensive for small businesses or teams with specific needs. Some reviewers mention dissatisfaction with billing transparency and refund policies, while others feel that the value does not always match the price, particularly when considering the need to upgrade for full integration or feature access.

Unreliable call handling experience

40% of reviewers feel negative about JustCall’s call management. Reviewers report frequent issues with dropped calls, lag, and inconsistent call quality, which disrupt daily operations. They indicate that transferring calls often breaks analytics and reporting, making it hard to track performance. Some users mention the lack of a proper call queue, slow syncing of call logs, and difficulties with features like call transfers and voicemail. Users say these problems can lead to missed calls, increased workload, and frustration when managing high call volumes.