Freshcaller vs JustCall

Bitrix24

CloudTalk

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Audio/Video Conferencing

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Activity Monitoring

Help Desk Management

Inbound Call Center

Knowledge Base Management

Manual Dialer

Mobile Access

Monitoring

Multiple Scripts

On-Demand Recording

Outbound Call Center

Phone Key Input

Predictive Dialer

Queue Management

Real-Time Data

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

SIP Trunking

Softphone

Text to Speech

Third-Party Integrations

Time Zone Tracking

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Freshcaller

Web-based

iPhone

Windows

Linux

Android

iPad

RingEX

Free (Contact Center)

Growth (Contact Center)

Pro (Contact Center)

Enterprise

Growth (Omnichannel)

Pro (Omnichannel)

Owner

Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.

Fin Aid Assistant

Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers

Scheduling Agent 

The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes.

Head Customer Care

Integration was not easy especially in a BYOC situation

Incredible how a company focused on customer service can have such a bad support for their costumers.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

Integrations

Customer Support

Pricing

Security and Access Control

Freelancers

Small Business

Large Enterprises

Mid-size Business

Freshworks

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Founder

I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Partner

Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.

Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc.

Recruitment Success Manager

Was looking for a solution to allow us to reach towards customers from all over Europe.

Effortlessly record, manage, and organize calls with real-time controls, compliance features, AI summaries, and CRM integration.

2-Way Messaging

Answering Machine Detection

Archiving & Retention

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automatic Outbound Dialer

Automatic Transcription

Callback Scheduling

Call Disposition

Call Scheduling

Call Scoring

Call Tracking Metrics

Call Whispering

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Commenting/Notes

Contact Database

Conversation Intelligence

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Deal Management

Drip Campaigns

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

For Cloud Phone Systems

FTC Compliance

HIPAA Compliant

Integrations Management

Interaction Tracking

International Calling

Lead Management

List Management

Mass Texting

Message Personalization

Mobile Keywords

Multi-Channel Communication

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

Online Voice Transmission

Performance Management

Power Dialer

Process/Workflow Automation

Progressive Dialer

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Scheduled Messaging

Some users say JustCall offers fair pricing and appreciate lower-cost plans for basic needs. Reviewers indicate it is affordable compared to competitors, but some reviewers feel pricing is high for small businesses and extra users. Some users report frustration with unclear billing and required upgrades, which they say reduces value for money.

Value for money

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Reviews for JustCall come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (31% of reviewers).

JustCall

Aircall

Dialpad

Five9

Twilio

Kixie PowerCall

Google Voice

RingCX

Grasshopper

Ooma Office

Freshdesk

Team

Pro Plus

Business 

Frequent technical glitches

Executive Assistant

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times.  

69% of reviewers feel negative about JustCall’s bugs and technical issues. Some users report experiencing regular glitches, connection problems, and malfunctions that disrupt their workflow. Reviewers mention recurring sync issues with CRMs, unreliable features, and occasional system crashes. They say these problems often require workarounds or repeated troubleshooting, which can be time-consuming and frustrating. Users indicate that technical instability affects their ability to rely on the platform for consistent communication and can hinder day-to-day business operations.

Complex and costly pricing

The one thing I dont like is the cost per seat.

Researcher

Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses.

47% of reviewers feel negative about JustCall’s pricing structure. Some users find the service expensive, especially for small businesses or those needing additional features or phone numbers. Reviewers mention that costs can escalate quickly with add-ons, per-call charges, or extra users. They express frustration with unclear billing practices, lack of transparency, and difficulties obtaining refunds. Users indicate that the need to upgrade for full integrations or advanced features adds to the overall expense, making budgeting and cost management challenging.