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Fusion Connect CCaaS Logo

Contact Center as a Service for customer communication

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Fusion Connect CCaaS - 2026 Pricing, Features, Reviews & Alternatives

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Fusion Connect CCaaS overview

What is Fusion Connect CCaaS?

Use Fusion Connect Contact Center as a Service (CCaas) to communicate with your customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy and includes tools such as a predictive dialer, IVR, ACD, and unlimited call queues, with options for omnichannel and AI-based self-service.

Starting price


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Fusion Connect CCaaS reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

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Fusion Connect CCaaS's features

Activity dashboard
Activity tracking
Agent interface
API
Automated routing
Automatic call distribution
Call center management
Call recording
Call reporting
Call routing
Call tracking
Call transfer
Callback scheduling
Chat/Messaging
Chatbot
Contact management
CRM
Customizable reports
Inbound call center
IVR
Live chat
Monitoring
Multi-Channel communication
Outbound call center
Performance management
Predictive dialer
Queue management
Real-Time analytics
Real-Time data
Real-Time reporting
Reporting & statistics
Reporting/Analytics
Third-Party integrations
Voice mail
Workforce management

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Fusion Connect CCaaS integrations (1)

Top integrations

Fusion Connect CCaaS support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support

Training options

Live Online
Documentation

Fusion Connect CCaaS FAQs

Q. Who are the typical users of Fusion Connect CCaaS?

Fusion Connect CCaaS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Fusion Connect CCaaS support?

Fusion Connect CCaaS supports the following languages:
English


Q. Does Fusion Connect CCaaS offer an API?

No, Fusion Connect CCaaS does not have an API available.


Q. What level of support does Fusion Connect CCaaS offer?

Fusion Connect CCaaS offers the following support options:
24/7 (Live rep), Chat, Phone Support

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