GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Genesys Cloud CX vs CallMiner Eureka Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Convoso
4.5
DialedIn CCaaS
4.8
Good recommendations?
Genesys Cloud CX
4.3
(270)5
138
4
98
3
23
2
5
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CallMiner Eureka
4.6
(5)5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.
CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
270
5
4
3
2
1
138
98
23
5
6
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.6
5
5
4
3
2
1
3
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this appPros
“The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions.”
PP
Piyusha P.
Customer service operator
“The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service.”
PP
Piyusha P.
Customer service operator
“Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly.”
cm
ciara m.
Head of Business Development
Pros
Not enoughreviews yet
Cons
“The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be.”
cm
ciara m.
Head of Business Development
“That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools.”
cm
ciara m.
Head of Business Development
“Missing some features like: post call note during the call”
Marc G.
Collection and Digital senior specialist
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review3 days ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features180
- @mentions
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Attendance Management
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Batch Communications
- Blended Call Center
- Brainstorming
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Catalog Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Extraction
- Data Import/Export
- Data Security
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Content
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Call Centers
- For Contact Centers
- For Sales Teams/Organizations
- For eCommerce
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Intraday Management
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Management
- Leaderboards
- Leave Tracking
- List Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- Multiple Scripts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Offline Response Collection
- On-Demand Communications
- On-Demand Recording
- Online Time Clock
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Productivity Analysis
- Progress Tracking
- Progressive Dialer
- Project Management
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Sales Trend Analysis
- Screen Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features127
- @mentions
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Attendance Management
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Batch Communications
- Blended Call Center
- Brainstorming
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Catalog Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Extraction
- Data Import/Export
- Data Security
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Content
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Call Centers
- For Contact Centers
- For Sales Teams/Organizations
- For eCommerce
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- HIPAA Compliant
- IVR
- Inbound Call Center
- Inbox Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Intraday Management
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Management
- Leaderboards
- Leave Tracking
- List Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- Multiple Scripts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Offline Response Collection
- On-Demand Communications
- On-Demand Recording
- Online Time Clock
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Proactive Chat
- Productivity Analysis
- Progress Tracking
- Progressive Dialer
- Project Management
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Sales Trend Analysis
- Screen Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations12
- AWS Lambda
- Adobe Experience Manager
- Agentforce
- Amazon Connect
- AnyDesk
- Claude
- Databricks
- Facebook Business Suite
- Five9
- Konnect Insights
- Microsoft Power BI
- Salesforce Customer360
- Shopify Plus
- SightCall
- Snowflake
- Talkdesk
- Twilio
- Total integrations5
- AWS Lambda
- Adobe Experience Manager
- Agentforce
- Amazon Connect
- AnyDesk
- Claude
- Databricks
- Facebook Business Suite
- Five9
- Konnect Insights
- Microsoft Power BI
- Salesforce Customer360
- Shopify Plus
- SightCall
- Snowflake
- Talkdesk
- Twilio
Alternatives
Explore similar apps
