App comparison
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CallMiner Eureka
5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Global leader in conversation intelligence to improve CX
Last updated: August 2026
CallMiner Eureka Alternatives & Competitors (2026)
Top 6 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Top Features
AI Summarization
N/A
Archiving & Retention
N/A
Lucky Orange
All-in-one conversion optimization suite for website owners
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Autoresponders
5/5
Access Controls/Permissions
4.8/5
Activity Tracking
4.7/5
Top Features
Agent Interface
N/A
AI/Machine Learning
N/A
AI Summarization
N/A
Zoho Desk
Cloud-based help desk for all business sizes
0.5
Value for money
Starting price
No pricing info
0.3
Functionality
Analytics
5/5
Audit Trail
5/5
Activity Dashboard
4.8/5
Top Features
Agent Interface
N/A
AI/Machine Learning
N/A
AI Summarization
N/A
CloudTalk
Cloud-based call center software for sales and support teams
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
AI/Machine Learning
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Agile Methodologies
4.5/5
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Top Features
Agent Interface
N/A
AI/Machine Learning
N/A
Alerts/Escalation
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
Agent Interface
N/A
AI/Machine Learning
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
N/A
AI/Machine Learning
N/A
AI Summarization
N/A
JustCall
Cloud-based AI communication platform for sales teams
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
Activity Tracking
N/A
Agent Interface
N/A
AI/Machine Learning
N/A
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Agent Interface
5/5
Automated Routing
5/5
Automatic Call Distribution
4.8/5
Top Features
Activity Tracking
N/A
AI/Machine Learning
N/A
AI Summarization
N/A
0.5
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
AI Summarization
N/A
Archiving & Retention
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Agent Interface
N/A
AI Summarization
N/A
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
AI Summarization
N/A
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
5/5
Top Features
Access Controls/Permissions
N/A
AI Summarization
N/A
Archiving & Retention
N/A
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
AI Summarization
N/A
API
N/A
Archiving & Retention
N/A
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
AI Summarization
N/A
API
N/A
Archiving & Retention
N/A
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Agent Interface
N/A
AI Summarization
N/A
Alerts/Escalation
N/A
Value for money
Starting price
No pricing info
Functionality
AI Copilot
N/A
Audio Capture
N/A
Top Features
AI Summarization
N/A
Archiving & Retention
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
4.2/5
A/B Testing
N/A
Ad hoc Query
N/A
Top Features
Agent Interface
N/A
AI Summarization
N/A
API
N/A
0.5
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Auto-Dialer
N/A
Automatic Transcription
N/A
Calendar Management
N/A
Top Features
Agent Interface
N/A
AI Summarization
N/A
Alerts/Escalation
N/A
1.0
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Alerts/Escalation
5/5
Ad hoc Analysis
N/A
Ad hoc Query
N/A
Top Features
AI Summarization
N/A
API
N/A
Archiving & Retention
N/A