GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
CallMiner Eureka vs inconnect Comparison (2026)
Add to Compare
Compare similar apps
Talkdesk
4.5
Genesys Cloud CX
4.3
Good recommendations?
CallMiner Eureka
5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
inconnect
5
4
4
12
3
3
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
5
5
4
3
2
1
3
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.0
20
5
4
3
2
1
4
12
3
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features127
- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Content
- Email Alerts
- Email Automation
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Generative AI
- Geotargeting
- HIPAA Compliant
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Leaderboards
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- OLAP
- Offline Form
- Offline Response Collection
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Screen Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features180
- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Dynamic Content
- Email Alerts
- Email Automation
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Generative AI
- Geotargeting
- HIPAA Compliant
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Leaderboards
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- OLAP
- Offline Form
- Offline Response Collection
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Screen Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations5
- Amazon Connect
- Five9
- SMS Marketing Services
- Salesforce Customer360
- Talkdesk
- Twilio
- Twitter/X
- YouTube
- Total integrations5
- Amazon Connect
- Five9
- SMS Marketing Services
- Salesforce Customer360
- Talkdesk
- Twilio
- Twitter/X
- YouTube
Alternatives
Explore similar apps
