GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Talkdesk vs CallMiner Eureka Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Convoso
4.5
DialedIn CCaaS
4.8
Good recommendations?
Talkdesk
4.5
(734)5
459
4
225
3
35
2
7
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CallMiner Eureka
4.6
(5)5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.
CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
734
5
4
3
2
1
459
225
35
7
8
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.6
5
5
4
3
2
1
3
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this appPros
“It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.”
OD
Olga D.
Pharmacist
“It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.”
OD
Olga D.
Pharmacist
“The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.”
RL
Rebecca L.
Strategy Coordinator
Pros
Not enoughreviews yet
Cons
“Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.”
RL
Rebecca L.
Strategy Coordinator
“It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes.”
MH
Makeda H.
APD Resolution Specialist
“Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.”
NS
Natalie S.
Graduate Student
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- CRM Integration
- Calibration
- Call Analysis
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Management
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Analysis Tools
- Data Extraction
- Data Governance
- Data Import/Export
- Data Security
- Data Transport
- Data Visualization
- Data Workflows
- Database Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drag & Drop
- Drip sequences
- Dynamic Content
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Evaluation
- Event Triggered Actions
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forecasting
- Generative AI
- Geotargeting
- HIPAA Compliant
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Labor Forecasting
- Language
- Language Detection
- Leaderboards
- Machine Learning
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Quality Assurance
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Sales Trend Analysis
- Screen Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features127
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- CRM Integration
- Calibration
- Call Analysis
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Management
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Analysis Tools
- Data Extraction
- Data Governance
- Data Import/Export
- Data Security
- Data Transport
- Data Visualization
- Data Workflows
- Database Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drag & Drop
- Drip sequences
- Dynamic Content
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Engagement Tracking
- Escalation Handling
- Evaluation
- Event Triggered Actions
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forecasting
- Generative AI
- Geotargeting
- HIPAA Compliant
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Labor Forecasting
- Language
- Language Detection
- Leaderboards
- Machine Learning
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Question Types
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Quality Assurance
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Sales Trend Analysis
- Screen Recording
- Search/Filter
- Self-Service Search
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Mining
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- URL Customization
- Visual Analytics
- Voice Recognition
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations33
- Agentforce
- Amazon Connect
- Contactually
- EV Self Help
- Fin
- Five9
- Front
- Help Scout
- HubSpot Service Hub
- Jira
- Keap
- Krisp
- Kustomer
- LiveChat
- MK
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NetSuite
- Nimble
- NurenAI
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Customer360
- Squirrel
- Talkdesk
- Twilio
- UserVoice
- Verint Workforce Management
- Workato
- Zendesk AI
- Zoho Analytics
- iOS14
- Total integrations5
- Agentforce
- Amazon Connect
- Contactually
- EV Self Help
- Fin
- Five9
- Front
- Help Scout
- HubSpot Service Hub
- Jira
- Keap
- Krisp
- Kustomer
- LiveChat
- MK
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NetSuite
- Nimble
- NurenAI
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Customer360
- Squirrel
- Talkdesk
- Twilio
- UserVoice
- Verint Workforce Management
- Workato
- Zendesk AI
- Zoho Analytics
- iOS14
Alternatives
Explore similar apps
