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HappyFox Help Desk vs Milvus Comparison (2026)
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4.4
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Good recommendations?
HappyFox Help Desk
5
64
4
24
3
1
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Milvus
5
257
4
36
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
93
5
4
3
2
1
64
24
1
2
2
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
John M.
Head of Support and Implementations
John M.
Head of Support and Implementations
John M.
Head of Support and Implementations
Pros
Not enoughreviews yet
Cons
John M.
Head of Support and Implementations
John M.
Head of Support and Implementations
John M.
Head of Support and Implementations
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features167
- @mentions
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Advanced Search
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Editor
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- In-Content Feedback
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Integrations
- Knowledge Management
- Knowledge Sharing
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- Online Forums
- Page Analytics
- Performance Metrics
- Permissions
- Personalization
- Pre-built Templates
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Progress Tracking
- Project Management
- Quality Assurance
- Queue Management
- Ratings/Reviews
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User, Role, and Access Management
- Voice
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features49
- @mentions
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Advanced Search
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Editor
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- In-Content Feedback
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Integrations
- Knowledge Management
- Knowledge Sharing
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- Online Forums
- Page Analytics
- Performance Metrics
- Permissions
- Personalization
- Pre-built Templates
- Prioritization
- Priority Case Alerts
- Proactive Assistance
- Progress Tracking
- Project Management
- Quality Assurance
- Queue Management
- Ratings/Reviews
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Supporting Documents
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Collaboration
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User, Role, and Access Management
- Voice
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations38
- Adobe Commerce
- Asana
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- Jira
- JustCall
- Keap
- Lansweeper
- LogMeIn Rescue
- Meta for Business
- Microsoft Teams
- Mixpanel
- Netskope One Platform
- Nicereply
- Okta
- OneLogin
- PagerDuty
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- SmartSignin
- Stripe
- SurveyMonkey
- Twitter/X
- WordPress
- Wrike
- Zapier
- Zoho CRM
- Total integrations1
- Adobe Commerce
- Asana
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- Jira
- JustCall
- Keap
- Lansweeper
- LogMeIn Rescue
- Meta for Business
- Microsoft Teams
- Mixpanel
- Netskope One Platform
- Nicereply
- Okta
- OneLogin
- PagerDuty
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- SmartSignin
- Stripe
- SurveyMonkey
- Twitter/X
- WordPress
- Wrike
- Zapier
- Zoho CRM
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