GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Help Scout vs Gmail Comparison (2026)

Add to Compare

Compare similar apps

Salesforce Sales Cloud

4.4

Zendesk Suite

4.4

LiveChat

4.6

Good recommendations?

Help Scout

Gmail

Overview

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

226

156

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.8

13.5K

11.3K

201

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

“For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows.”

Krystal M.

People Operations

“Lightweight help desk portal for our team to collaborate on tickets and create articles for future reference”

Josh S.

IT Coordinator

“Keeps all customer communications in one place - allow us to respond to customers in almost real time”

Stephen B.

CEO

Pros

“It makes managing my communication much simpler by keeping my emails organised, offering a strong search function, and integration easily with other google tools. ”

Kim M.

Financial Manager

“The integration with other Google services helps streamline our daily workflow, and the powerful search feature makes managing emails much easier. While there are a few organizational limitations, Gmail remains one of the best email platforms we've used for both business and personal communication.”

Jeffrey W.

Owner

“I manage both a personal and a professional inbox, and the tab system, Primary, Social, Promotions, genuinely helps me avoid drowning in messages. ”

Michael V.

Software Engineer

Cons

“The reporting isn't as advanced as some tools out there.”

Josef S.

Technical Support Specialist

“They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team.”

Thomas P.

Head of Customer Success

“Communication history gets lost sometimes and customer replies don't appear”

Kitti B.

Head of Customer Success

Cons

“The Desktop Layout Can Feel Cluttered: The web interface packs a lot into one screen—chat sidebars, labels, categories, and calendar integrations. If you prefer a clean, minimalist workspace, it can feel overwhelming and noisy unless you spend time hiding all the extra panels.”

Christopher V.

Human Relations

“There are also limitations in terms of advanced email organization and customization compared to more specialized email platforms, and some users may find the interface a bit busy due to the number of integrated features.”