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Help Scout vs Missive Comparison (2026)
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Good recommendations?
Help Scout
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Missive
5
167
4
15
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Missive is a team inbox and chat app for collaborative email. Share inboxes, assign conversations, and comment internally across email, SMS, WhatsApp, Instagram, Messenger, and live chat, on top of Gmail, Outlook, or any IMAP provider.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.9
184
5
4
3
2
1
167
15
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Krystal M.
People Operations
Krystal M.
People Operations
Krystal M.
People Operations
Pros
Abhishek r.
Accountant
Kanta p.
Training Coordinator
Disha M.
HR Business Partner
Cons
Josef S.
Technical Support Specialist
Thomas P.
Head of Customer Success
Kitti B.
Head of Customer Success
Cons
Akash S.
Training Coordinator
Kanta p.
Training Coordinator
Lara D.
Sales Admin and Business Development
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features76
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Communication
- Customer Database
- Customer Engagement
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Employee Database
- Employee Photos
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Meeting Management
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Communications
- Onboarding
- Performance Metrics
- Prioritization
- Productivity Tools
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Team Collaboration
- Template Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Usage Tracking/Analytics
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features88
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Communication
- Customer Database
- Customer Engagement
- Customer History
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Employee Database
- Employee Photos
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Meeting Management
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Communications
- Onboarding
- Performance Metrics
- Prioritization
- Productivity Tools
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Team Collaboration
- Template Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Usage Tracking/Analytics
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations71
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- ChatGPT
- Chatra
- ChurnZero
- CircleLoop
- Claude
- ClickUp
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Daylite for Mac
- Dialpad
- Dropbox
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gemini
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Retool
- Salesforce Starter
- Segment
- Shopify
- Slack
- Smith.ai
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Todoist
- Trello
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- Zoom Workplace
- elevio
- iorad
- unitQ
- Total integrations22
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- ChatGPT
- Chatra
- ChurnZero
- CircleLoop
- Claude
- ClickUp
- Clockify
- Close
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Daylite for Mac
- Dialpad
- Dropbox
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gemini
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Retool
- Salesforce Starter
- Segment
- Shopify
- Slack
- Smith.ai
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Todoist
- Trello
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- Zoom Workplace
- elevio
- iorad
- unitQ
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