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HelpSpot

Customizable help desk management software

Table of Contents

Is this product right for your business?

Find out with a

HelpSpot - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

HelpSpot overview

What is HelpSpot?

HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.

Key benefits of using HelpSpot

- Turn disjointed email exchanges into organized, meaningful conversations.
- Read, reply, and organize multiple email accounts from one shared inbox.
- Filter, track, tag, and categorize tickets. You can even store unique data with custom fields.
- Easily handle thousands of requests daily, whether hosted on-premise or in HelpSpot's Cloud.
- Integrated reporting lets you see the full picture, with pre-built reports that can be customized to your needs.
- Use HelpSpot's automation capabilities to assign, notify, categorize, manage SLA's, and so much more.
- Live Lookup lets you connect to any number of other systems to create a powerful real-time connection between HelpSpot and your customer data.
- Go even further with HelpSpot's public API & Zapier integration.

Starting price

699 /
per year

Alternatives

with better value for money

HelpSpot’s user interface

Ease of use rating:

4.6

(11)

HelpSpot reviews

Overall rating

4.6

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.22/10

Rating distribution

Pros

“I love using helpspot to support my endusers. It is an awesome piece of software.”

David H.

System Admin

“Support for this software is top notch. I guarantee you will always speak to a support representative that will be very knowledgeable about the software that he/she support.”

David H.

System Admin

“Overall, HelpSpot is a great foray into the ticketing and issue tracking world.”

Andrey K.

Director of Technology

Cons

“Hosting Separately is a Pain and Additional IT nightmare keeping updated. No Bells and Whistles (widgets).”

Clinton B.

“Seems to lack certain customization. Seems to have internal errors on semi-regular basis, on the average of every few months.”

Anthony F.

Sr. IT Support Technician

Who uses HelpSpot?

Based on 11 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Architecture & Planning

Aviation & Aerospace

Computer Networking

Others

Use cases

- Not enough reviews

HelpSpot's key features

Most critical features, based on insights from HelpSpot users:

Alerts/Escalation

5.0

(3)

Email management

5.0

(2)

Support ticket management

5.0

(2)

Access controls/permissions

5.0

(2)

Performance metrics

4.0

(1)

All HelpSpot features

Features rating:

4.1

(11)

Workflow management

4.0

(1)

Knowledge base management

5.0

(1)

API

(0)

Third-Party integrations

(0)

Surveys & feedback

(0)

Single sign on

(0)

Service level agreement (sla) management

(0)

Self service portal

4.0

(1)

Reporting/Analytics

(0)

Prioritization

(0)

Mobile app

(0)

Macros/Templated responses

(0)

Automated routing

5.0

(1)

Interaction tracking

(0)

Inbox management

(0)

Email templates

(0)

Customizable fields

(0)

Customizable branding

(0)

Collaboration tools

(0)

Call center management

(0)

Autoresponders

(0)

HelpSpot alternatives

HelpSpot

4.6

(11)

Starting from

699

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

4.7

Customer Support

4.5

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

ISL Light

4.7

(779)

visit website

Starting from

34.90

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.7

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

HelpSpot pricing

Value for money rating:

4.7

(11)

Starting from

699

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about HelpSpot price and value

Value for money rating:

4.7

(11)

To see what individual users think of HelpSpot's price and value, check out the review snippets below.

“I love using helpspot to support my endusers. It is an awesome piece of software.”

David H.

System Admin

“Support for this software is top notch. I guarantee you will always speak to a support representative that will be very knowledgeable about the software that he/she support.”

David H.

System Admin

HelpSpot integrations (4)

Top integrations

HelpSpot support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

Phone Support

Training options

Webinars

Documentation

HelpSpot FAQs

Q. What type of pricing plans does HelpSpot offer?

HelpSpot has the following pricing plans:
Starting from: $699.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of HelpSpot?

HelpSpot has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does HelpSpot support?

HelpSpot supports the following languages:
English

Q. Does HelpSpot support mobile devices?

HelpSpot supports the following devices:
Android, iPad, iPhone

Q. Does HelpSpot offer an API?

Yes, HelpSpot has an API available for use.

Q. What other apps does HelpSpot integrate with?

HelpSpot integrates with the following applications:
Zapier

Q. What level of support does HelpSpot offer?

HelpSpot offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

Related categories

Help Desk

Customer Service