Formstack Pricing, Features, Reviews & Comparison of Alternatives

Formstack

The Smart Way to Collect and Manage Data

4.23/5 (71 reviews)

Formstack overview

No-strings 14-day Free Trial - 500k+ people in 112 countries use Formstack. Tired of using and trying to keep track of paper forms for new hire paperwork, reviews, registrations, payments, email addresses, or other information? Save the paper and discover how Formstack’s online form builder can help you streamline your workflows for any industry.

Formstack offers multiple robust features, including over 50 integrations with various payment processors, email, CRMs, accounting, help desk, project management and more. Plus we offer a HIPAA compliant solution!

Use Formstack to make the online form process simple and painless. There's never a need to code anything with our easy-to-use drag and drop interface. Plus, all of our online forms are mobile-friendly!

Whether you’re trying to improve your patient registration process at your healthcare facility, streamline your event registration processes, collect better leads for your marketing team, Formstack can help you succeed and make better business decisions.
www.formstack.com

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Formstack screenshotOnline Form Building Made Simple | FormstackFormstack screenshotFormstack screenshotFormstack screenshot

Formstack reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.1
  3.9
Anonymous

Easy to use

Used daily for 2+ years
Reviewed 2019-05-15
Review Source: Capterra

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros
Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Cons
Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Response from Formstack


Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Mary Harris-King

Formstack is crucial to an efficient small business

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Pros
In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Cons
The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Response from Formstack


Hi Mary!
Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniela Santisteban

Good for the price, but lacking in integration with Salesforce

Used daily for 1-2 years
Reviewed 2018-04-10
Review Source: GetApp

Pros
One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Cons
Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Response from Formstack


Hi Daniela!

Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN.

Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com.

Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kristen Hay

We use Formstack every day and we love it!

Used daily for 6-12 months
Reviewed 2016-11-03
Review Source: Capterra

I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier. We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Cons
We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Response from Formstack


Hi Kristen:

We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you.

We appreciate you taking the time to review our product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steven Shattuck

Favorite form provider!

Used daily for 2+ years
Reviewed 2017-11-17
Review Source: Capterra

Pros
Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Cons
If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Response from Formstack


Hi Steven!

Thank you for taking the time to review Formstack! We are thrilled that you love our product!

We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Formstack pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial

Formstack features

API
Access Control
Automatic Notifications
Custom Forms
Customizable Templates
Data Import/Export
Drag & Drop Interface
Third Party Integration

Activity Dashboard (94 other apps)
Content Management (102 other apps)
Customizable Branding (123 other apps)
Electronic Payments (87 other apps)
Product Catalog (77 other apps)
Reporting & Statistics (88 other apps)
Search Functionality (92 other apps)
Social Media Integration (68 other apps)
Template Management (66 other apps)
Website Management (65 other apps)
eCommerce Integration (67 other apps)
eCommerce Management (79 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Formstack

Key features of Formstack

  • Data Collection
  • Conditional Logic
  • Calculating Fields
  • Security
  • Payment Integration
  • Integrate with Other Web Apps
  • Smart Routing
  • Style Templates
  • Mobile Friendly
  • File Uploads
  • Collect Online Payments
  • Captcha
  • Form Analytics
  • Data Encryption
  • Discount Codes
  • HTML 5
  • Forms management
  • Approval Workflow
View All Features

Benefits

No-strings 14-day Free Trial
Low monthly cost for your wallet
Streamline internal workflows easily
User-friendly tools for your sanity
Customizable forms for your business
Free templates available