App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Formstack Forms Logo
Formstack Forms
4.2
(100)

Write a review

The Smart Way to Collect and Manage Data

visit website

(28)

Formstack Forms Pricing, Features, Reviews and Alternatives

Formstack Forms product overview

Price starts from

59

Per month

Flat Rate

What is Formstack Forms?

No-strings 14-day Free Trial - 500k+ people in 112 countries use Formstack. Tired of using and trying to keep track of paper forms for new hire paperwork, reviews, registrations, payments, email addresses, or other information? Save the paper and discover how Formstack’s online form builder can help you streamline your workflows for any industry.

Key benefits of using Formstack Forms

No-strings 14-day Free Trial
Low monthly cost for your wallet
Streamline internal workflows easily
User-friendly tools for your sanity
Customizable forms for your business
Free templates available

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

In Person
Documentation
Live Online
Videos
Webinars

Formstack Forms pricing information

Value for money

3.9

/5

100

Starting from

59

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Formstack Forms features

Functionality

4.1

/5

100

Total features

78

6 categories

Most valued features by users

Third Party Integrations
API
Reporting/Analytics
Customizable Templates
Data Import/Export
Drag & Drop
Access Controls/Permissions
Alerts/Notifications

Functionality contenders

Formstack Forms users reviews

Overall Rating

4.2

/5

100

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

49

34

10

1

6

Pros
Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.
What I like most about formstack is the ease of use and user friendly qualities that it offers.
Collecting customer data and keeping it clean and organized, I would say Formstack or something like it is a necessity for the area of the company I work in s I am glad to have it.
Cons
Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake.
We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.
This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost.

Overall rating contenders

TG
AvatarImg

Trish G.

Head of Marketing

Alternative Medicine, 1-10 employees

Review source

Overall Rating

Functional Use for my Small Business

Reviewed 4 months ago

Transcript

Trish: I'm Trish. I'm Head of Marketing. I give Formstack Forms a four out of five. And for more reviews,...

AvatarImg
AvatarImg

Nik K.

Agency Owner

Insurance, 1-10 employees

Review source

Overall Rating

Right Price in a sea of competition

Reviewed 2 years ago

Transcript

Alessandra: Hi, my name is Alessandra. I'm the vice president sales for our insurance agency and I give...

AvatarImg
AvatarImg

Randall C.

Religious Institutions, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best and Easiest to use Form and registration service that I have ever used

Reviewed 7 years ago

I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon. The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form. I can't recommend them enough for people who are trying to do online registration with groups of people.

Pros

Ease of Use. Integrations of third party services, customer service

Cons

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Vendor response

Thank you for the wonderful review and for being a loyal customer!

AM
AvatarImg

Alyssa M.

Sports, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

I like it!

Reviewed 3 years ago

We use this for new customer registration and have it attached to a payment portal. It's great because the customer can check box all the agreements and use one signature for everything. Families can fill out all their information and Pay in less than 5 minutes. HUGE time saver and we get more business, because people don't have to ever stop and come back to it or flip through pages. If you are a...

Pros

As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck.

Cons

I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read.

AR
AvatarImg

Verified reviewer

Performing Arts, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Cancelled my account after 1 month -Most useless tech support of all time.

Reviewed 5 years ago

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

Pros

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Cons

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the...

Vendor response

Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

DS
AvatarImg

Daniela S.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good for the price, but lacking in integration with Salesforce

Reviewed 5 years ago
Pros

One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Cons

Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Vendor response

Hi Daniela! Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN. Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com. Thank you!

KH
AvatarImg

Kristen H.

Nonprofit Organization Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We use Formstack every day and we love it!

Reviewed 7 years ago

I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier. We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Pros

No pros were added to this review

Cons

We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Vendor response

Hi Kristen: We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you. We appreciate you taking the time to review our product.

Formstack Forms FAQs

Q. What type of pricing plans does Formstack Forms offer?

Formstack Forms has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription, Open Source
Free Trial: Available


Q. Who are the typical users of Formstack Forms?

Formstack Forms has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

See alternatives

Q. What languages does Formstack Forms support?

Formstack Forms supports the following languages:
English

See alternatives

Q. Does Formstack Forms support mobile devices?

Formstack Forms supports the following devices:
Android, iPad, iPhone

See alternatives

Q. Does Formstack Forms offer an API?

Yes, Formstack Forms has an API available for use.

See alternatives

Q. What other apps does Formstack Forms integrate with?

Formstack Forms integrates with the following applications:
Authorize.Net, Capsule, HubSpot Marketing Hub, Constant Contact, Drupal, PayPal, Google Analytics 360, Dropbox Business, Campaign Monitor, Salesforce Marketing Cloud, Zapier, Google Drive, Box, FreshBooks, iContact, WordPress, Twitter, Stripe, Salesforce Marketing Cloud Account Engagement, Google Contacts, Act-On, Meta for Business, Amazon Cloud Search, Batchbook, Highrise, Google Calendar, Mailchimp, Emma, Xero, AWeber, Zendesk Suite

See alternatives

Q. What level of support does Formstack Forms offer?

Formstack Forms offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base

See alternatives

Related categories