Formstack Forms Pricing, Features, Reviews & Alternatives

Formstack Forms

The Smart Way to Collect and Manage Data

4.21/5 (90 reviews)

Formstack Forms overview

What is Formstack Forms?

No-strings 14-day Free Trial - 500k+ people in 112 countries use Formstack. Tired of using and trying to keep track of paper forms for new hire paperwork, reviews, registrations, payments, email addresses, or other information? Save the paper and discover how Formstack’s online form builder can help you streamline your workflows for any industry.

Formstack offers multiple robust features, including over 50 integrations with various payment processors, email, CRMs, accounting, help desk, project management and more. Plus we offer a HIPAA compliant solution!

Use Formstack to make the online form process simple and painless. There's never a need to code anything with our easy-to-use drag and drop interface. Plus, all of our online forms are mobile-friendly!

Whether you’re trying to improve your patient registration process at your healthcare facility, streamline your event registration processes, collect better leads for your marketing team, Formstack can help you succeed and make better business decisions.
www.formstack.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
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Formstack Forms user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.2
  3.9
Mary H.

Formstack is crucial to an efficient small business

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Pros
In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Cons
The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Response from Formstack


Hi Mary!
Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachel S.

Need forms that are highly functional and also look good? Yep...Formstack.

Used occasionally for 2+ years
Reviewed 2020-10-16
Review Source: Capterra

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.

Pros
Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us.

Cons
Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melissa S.

Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake

Used occasionally for less than 6 months
Reviewed 2020-04-21
Review Source: Capterra

Everything up until discovering that the product was not as promised was good. The people I dealt with were kind and pleasant to work with. It was clear that they were under the same impression I was, they communicated this to me via email, apologized for the mess up and tried to make it better. However, the only thing that would make it better is a refund as I was still paying for all the other systems that this one was intended to replace but without the integration there was no reason why I would change and pay more for what I already had set up and in use. The whole purpose of changing was to consolidate and send the data to my CRM without using an integration tool so that we can create a HIPAA compliant integration and start sending patient data between the forms and the CRM which was not a possibility all along, or at least not at the price they quoted me but they never fixed the issue which was a major disappointment given the otherwise positive experience with their staff.

Pros
I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible.

Cons
I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information through intake documents, onboarding new staff and clients. We discussed at length using the forms to collect patient data that could sync with our CRM, Infusionsoft and this was all confirmed. The price was quoted to me that would include Formstack, Docs, and Sign. It was more than I was paying for an electronic document system, an electronic check in system, an integration tool, and an onboarding / training tool however the convenience of consolidating all of these into one platform was the reason I purchased it. After a full month of trying to set it up with my rep, talking to the strategic accounts manager, more testing with my set up rep, it was finally determined that integration with infusionsoft was an additional custom coding project and would cost hundreds more a month. This was not what was communicated, I was invited to meetings with the developers to sell me an integration, I asked for a refund and and was happy to talk once they had the integration they advertised. They agreed but never gave me the refund. Their mistake cost me about $2,000 for an unusable product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Easy to use

Used daily for 2+ years
Reviewed 2019-05-15
Review Source: Capterra

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros
Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Cons
Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Response from Formstack


Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nik K.

Right Price in a sea of competition

Used daily for 6-12 months
Reviewed 2020-06-09
Review Source: Capterra

Overall, I highly recommend Formstack or at the very least giving it a try.

Pros
There are a lot of options when it comes to esign software. Formstack is both competitively priced and easy to use. Most importantly, my clients find it very easy when I can just text them the document to sign.

Cons
It's a constantly evolving software and I have no complaints as of yet. If I had to be picky, their mobile app could be more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Formstack Forms pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
Open source
View Pricing Plans

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial

Formstack Forms features

API
Access Controls/Permissions
Alerts/Notifications
Customizable Templates
Data Import/Export
Drag & Drop
Reporting/Analytics
Third Party Integrations

Activity Dashboard (221 other apps)
Cataloging/Categorization (187 other apps)
Content Management (224 other apps)
Customizable Branding (235 other apps)
Inventory Management (194 other apps)
Order Management (213 other apps)
Reporting & Statistics (195 other apps)
SEO Management (226 other apps)
Search/Filter (233 other apps)
Shopping Cart (173 other apps)
Website Management (171 other apps)
eCommerce Management (191 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Formstack Forms

Key features of Formstack Forms

  • Data Collection
  • Conditional Logic
  • Calculating Fields
  • Security
  • Payment Integration
  • Integrate with Other Web Apps
  • Smart Routing
  • Style Templates
  • Mobile Friendly
  • File Uploads
  • Collect Online Payments
  • Captcha
  • Form Analytics
  • Data Encryption
  • Discount Codes
  • HTML 5
  • Forms management
  • Approval Workflow
View All Features

Benefits

No-strings 14-day Free Trial
Low monthly cost for your wallet
Streamline internal workflows easily
User-friendly tools for your sanity
Customizable forms for your business
Free templates available