GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
HubSpot Service Hub vs Fin Comparison (2026)
Add to Compare
Compare similar apps
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
LiveAgent
4.7
Good recommendations?
HubSpot Service Hub
4.4
(193)5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Fin
4.5
(1.1K)5
749
4
293
3
75
2
16
1
20
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences across every channel and the entire cus...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.5
1.1K
5
4
3
2
1
749
293
75
16
20
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”
DC
Daniel C.
Automation Engineer
“We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service.”
Julia H.
Marketing Manager and Business Development
“Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great.”
LD
Liliana D.
Closing assistant
Pros
“The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates.”
Louis O.
Growth Associate
“Fin is highly customisable and very clever, it can provide T1 / 1.5 level support and resolve customer queries promptly 24/7 while we sleep with quality, considered answers that are tailored for even rare issues. ”
MC
Matt C.
Product and Customer Experience
“It answers customer questions within seconds, often before we even open the chat, and provides accurate responses. While it does require adding help articles and support documentation, it’s been a real game changer for our team.”
Mikael E.
CEO, Founder
Cons
“It was hard to update specific things like times you are online or basic time settings.”
EB
Elizabeth B.
customer service supervisor
“its sometimes difficult to have my ticket rendered due to the Hubspot forms.”
TK
Taylor K.
Engineer
“Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.”
Ebose I.
Manager
Cons
“It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira.”
Matt B.
Director of Products
“Some articles were outdated, overlapping, or difficult to navigate, which naturally affected the quality of the AI responses.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
“There is a noticeable difference between getting help with a simple feature question and discussing complex use cases or system challenges.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features89
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior-responsive Messaging
- Branding
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Co-Browsing
- Collaboration Tools
- Collection of information
- Communication Management
- Communications
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Editor
- Conversational AI
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Support
- Customer self-service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis
- Data Import/Export
- Decision Making
- Document Processing
- Document Storage
- Drip sequences
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Geotargeting
- Health Score
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Lead Development
- Lead Gathering
- Lead Generation
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Menu bars
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-step Planning
- Multilingual Support
- NPS of Customers
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Open Listening
- Other
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Pipeline Management
- Prioritization
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Profiles
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-based access
- Route To Human
- Sales Conversion
- Sales Follow-Up
- Seamless Escalation
- Search
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Speech
- Support Ticket Management
- Support Ticket Tracking
- Survey Implementation
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Team Inbox
- Templates
- Text
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trends
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visitor Activity
- Voice
- Voice assistants
- Website
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
- Total features132
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior-responsive Messaging
- Branding
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Management
- Co-Browsing
- Collaboration Tools
- Collection of information
- Communication Management
- Communications
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Editor
- Conversational AI
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Support
- Customer self-service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis
- Data Import/Export
- Decision Making
- Document Processing
- Document Storage
- Drip sequences
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Geotargeting
- Health Score
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Discussion
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Lead Development
- Lead Gathering
- Lead Generation
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Menu bars
- Mobile Access
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Language
- Multi-step Planning
- Multilingual Support
- NPS of Customers
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Open Listening
- Other
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Pipeline Management
- Prioritization
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Profiles
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Regulatory Compliance
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-based access
- Route To Human
- Sales Conversion
- Sales Follow-Up
- Seamless Escalation
- Search
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Speech
- Support Ticket Management
- Support Ticket Tracking
- Survey Implementation
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging System
- Targeted Emails
- Task Execution
- Task Management
- Team Inbox
- Templates
- Text
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trends
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visitor Activity
- Voice
- Voice assistants
- Website
- Workflow
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations95
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Agentforce
- Aircall
- Airtable
- Aloware
- Ambassify
- Asana
- Attio
- Aysling
- Bedrock Data
- BigTime
- Box
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canny
- Canva
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- ClearVoice
- CoSchedule
- Confluence
- Coupler.io
- Covideo
- Cvent Event Management
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- Fullstory
- G2 Marketing Solutions
- Gmail
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Google Workspace
- Gravity Forms
- Grow
- Instapage
- Jira
- Jotform
- Juicer
- Justuno
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Mitti (by SafetyCulture)
- Modus
- NeverBounce
- Notion
- Odoo
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Productboard
- Promo.com
- Proposify
- Pure Chat
- Re-Leased
- Retreaver
- Reusely
- RingCentral Events
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- SpotMe
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- Sycamore School
- Teamwork.com
- Trello
- Trustpilot
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zendesk AI
- Zoho Analytics
- Zoho Mail
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- Total integrations32
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Agentforce
- Aircall
- Airtable
- Aloware
- Ambassify
- Asana
- Attio
- Aysling
- Bedrock Data
- BigTime
- Box
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canny
- Canva
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- ClearVoice
- CoSchedule
- Confluence
- Coupler.io
- Covideo
- Cvent Event Management
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- Fullstory
- G2 Marketing Solutions
- Gmail
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Google Workspace
- Gravity Forms
- Grow
- Instapage
- Jira
- Jotform
- Juicer
- Justuno
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Mitti (by SafetyCulture)
- Modus
- NeverBounce
- Notion
- Odoo
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Productboard
- Promo.com
- Proposify
- Pure Chat
- Re-Leased
- Retreaver
- Reusely
- RingCentral Events
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- SpotMe
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- Sycamore School
- Teamwork.com
- Trello
- Trustpilot
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zendesk AI
- Zoho Analytics
- Zoho Mail
- Zoom Workplace
- adam.ai
- monday AI Work Platform
Alternatives
Explore similar apps
