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HubSpot Service Hub Logo
HubSpot Service Hub

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Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
HubSpot Service Hub logo

76

182

85

features in common

76

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

HubSpot Service Hub logo
4.3

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
HubSpot Service Hub logo

77

179

85

features in common

77

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.4

HubSpot Service Hub logo
4.3

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
HubSpot Service Hub logo

73

158

85

features in common

73

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

HubSpot Service Hub logo
4.3

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Freshdesk logo

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
HubSpot Service Hub logo

59

115

85

features in common

59

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

HubSpot Service Hub logo
4.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Intercom logo

Intercom is bringing AI-first Customer Service to the world

Features

Total

Intercom logo
HubSpot Service Hub logo

72

169

85

features in common

72

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Negative Feedback Management

    5.0

  • Lead Verification/Validation

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.3

HubSpot Service Hub logo
4.3

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
HubSpot Service Hub logo

68

198

85

features in common

68

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(755)

Top features

  • Call Scripting

    5.0

  • Lead Management

    5.0

  • File Sharing

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.1

HubSpot Service Hub logo
4.3

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
HubSpot Service Hub logo

68

423

85

features in common

68

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(838)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.1

HubSpot Service Hub logo
4.3

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
TeamSupport logo

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
HubSpot Service Hub logo

62

109

85

features in common

62

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(845)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.1

HubSpot Service Hub logo
4.3

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
EngageBay CRM logo

Integrated sales & marketing software for growing teams

Features

Total

EngageBay CRM logo
HubSpot Service Hub logo

66

226

85

features in common

66

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(728)

Top features

  • Multi-Account Management

    5.0

  • Customer Segmentation

    5.0

  • Content Delivery

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.7

0.4

HubSpot Service Hub logo
4.3

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Front logo

How 8,000+ companies streamline customer communication.

Features

Total

Front logo
HubSpot Service Hub logo

75

195

85

features in common

75

features in common

Front logo

Front user ratings

Functionality

4.4
(262)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Task Progress Tracking

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.1

HubSpot Service Hub logo
4.3

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Salesforce Starter logo

CRM for small business

Features

Total

Salesforce Starter logo
HubSpot Service Hub logo

39

81

85

features in common

39

features in common

Salesforce Starter logo

Salesforce Starter user ratings

Functionality

4.2
(201)

Top features

  • Third-Party Integrations

    5.0

  • Mobile Access

    5.0

  • Survey/Poll Management

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Starter logo
3.9

0.4

HubSpot Service Hub logo
4.3

What users say about Salesforce Starter's value for money

It was a fantastic experience and an essential for a company looking to better engage and retain customers on digital platforms.
The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.
SysAid logo

The most advanced AI-powered ITSM platform in the market

Features

Total

SysAid logo
HubSpot Service Hub logo

48

123

85

features in common

48

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(441)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.3

HubSpot Service Hub logo
4.3

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Zoho CRM logo

CRM software that helps you sell smarter, better, faster.

Features

Total

Zoho CRM logo
HubSpot Service Hub logo

57

201

85

features in common

57

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.7K)

Top features

  • Gamification

    5.0

  • Business Process Automation

    5.0

  • Website Integration

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$20/month

Value for money

Zoho CRM logo
4.3
HubSpot Service Hub logo
4.3

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

Categories in common

LiveChat logo

Customer service software that boosts online sales.

Features

Total

LiveChat logo
HubSpot Service Hub logo

47

59

85

features in common

47

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.2

HubSpot Service Hub logo
4.3

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
HubSpot Service Hub logo

41

63

85

features in common

41

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$22.5

Value for money

Smartsupp logo
4.4

0.1

HubSpot Service Hub logo
4.3

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.

Categories in common

Dynamics 365 logo

ERP and CRM applications from Microsoft

Features

Total

Dynamics 365 logo
HubSpot Service Hub logo

31

115

85

features in common

31

features in common

Dynamics 365 logo

Dynamics 365 user ratings

Functionality

4.3
(5.5K)

Top features

  • Trend Analysis

    5.0

  • HR Management

    5.0

  • For Real Estate

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$50/month

Value for money

Dynamics 365 logo
4.1

0.2

HubSpot Service Hub logo
4.3

What users say about Dynamics 365's value for money

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Apptivo logo

CRM for managing customer accounts

Features

Total

Apptivo logo
HubSpot Service Hub logo

32

69

85

features in common

32

features in common

Apptivo logo

Apptivo user ratings

Functionality

4.3
(711)

Top features

  • Customizable Fields

    5.0

  • For Small Businesses

    5.0

  • Communication Management

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$10/month

Value for money

Apptivo logo
4.7

0.4

HubSpot Service Hub logo
4.3

What users say about Apptivo's value for money

We have not yet fully deployed the program, but to date our experience with the flexibility and ease of customization of the program seems to be outstanding.
We did not have to make our business fit their software, they fit Apptivo to our business. The Apptivo team is still available to help, so service is excellent.
Salesforce Sales Cloud logo

Cloud-based CRM & Sales Automation

Features

Total

Salesforce Sales Cloud logo
HubSpot Service Hub logo

49

192

85

features in common

49

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud user ratings

Functionality

4.4
(18.3K)

Top features

  • Template Management

    5.0

  • Drag & Drop

    5.0

  • Purchase Order Management

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Sales Cloud logo
4.0

0.3

HubSpot Service Hub logo
4.3

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
Tiledesk logo

Conversational Automation Made Easy

Features

Total

Tiledesk logo
HubSpot Service Hub logo

62

102

85

features in common

62

features in common

Tiledesk logo

Tiledesk user ratings

Functionality

4.4
(147)

Top features

  • Lead Qualification

    5.0

  • Customer Support

    5.0

  • Visual Analytics

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

15/month

Value for money

Tiledesk logo
4.5

0.2

HubSpot Service Hub logo
4.3

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Gladly logo

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
HubSpot Service Hub logo

40

81

85

features in common

40

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(124)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Issue Tracking

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$150/year

Value for money

Gladly logo
4.9

0.6

HubSpot Service Hub logo
4.3

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
Tidio logo

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
HubSpot Service Hub logo

56

95

85

features in common

56

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(448)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.2

HubSpot Service Hub logo
4.3

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
Pipedrive logo

CRM built by salespeople, for salespeople

Features

Total

Pipedrive logo
HubSpot Service Hub logo

48

166

85

features in common

48

features in common

Pipedrive logo

Pipedrive user ratings

Functionality

4.3
(2.9K)

Top features

  • Online Forms

    5.0

  • Offline Form

    5.0

  • Inbox Management

    5.0

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(157)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0