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IrisAgent Logo

Customer Support Automation with AI-based answers and tags

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IrisAgent - 2026 Pricing, Features, Reviews & Alternatives

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IrisAgent overview

What is IrisAgent?

IrisAgent delivers proactive customer support with AI-powered resolution, customer health monitoring, and correlation of support tickets and product issues by connecting siloed information cross-functionally, directly within the dashboard and tools you are currently using.

Key benefits of using IrisAgent

45% faster response times
60% reduction in escalations
35% tickets responded with AI

Starting price


Alternatives

with better value for money

IrisAgent’s user interface

Ease of use rating:

IrisAgent reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

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4

3

2

1

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IrisAgent's key features

Most critical features, based on insights from IrisAgent users:

Knowledge base management
Call center management
Queue management
Reporting/Analytics
Support ticket management

All IrisAgent features

Alerts/Escalation
Alerts/Notifications
Chatbot
Configurable workflow
Event triggered actions
Feedback management
Interaction tracking
Performance metrics
Prioritization
Real-Time analytics
Real-Time data
Real-Time notifications
Reporting & statistics
Self service portal
Single sign on
Tagging
Workflow management

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Free version
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Features
Value for Money
Customer Support

IrisAgent support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

IrisAgent FAQs

Q. Who are the typical users of IrisAgent?

IrisAgent has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does IrisAgent support?

IrisAgent supports the following languages:
English, Chinese (Simplified), Chinese (Traditional), French, Hindi, Indonesian, Spanish


Q. Does IrisAgent offer an API?

Yes, IrisAgent has an API available for use.


Q. What other apps does IrisAgent integrate with?

IrisAgent integrates with the following applications:
Freshdesk, Salesforce Platform, Intercom


Q. What level of support does IrisAgent offer?

IrisAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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