GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

JIRA Service Management vs Gist Comparison (2026)

Add to Compare

Compare similar apps

Freshservice

4.5

PDQ Deploy & Inventory

4.8

Milvus

4.8

Good recommendations?

JIRA Service Management

Gist

Overview

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

779

444

270

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.7

149

115

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

Pros

“Its workflows are highly configurable, automation is useful for reducing manual ticket handling, and native integration with development teams improves incident, change, and problem-management collaboration.”

Andrew G.

Devops

“Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date.”

Anit S.

Enterprise Architect

“Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.”

Shivam A.

Account relationship manager

Pros

“I liked Gist's seamless integration of communication, collaboration, and automation features in one platform, providing a comprehensive solution for our team's needs.”

Aaron K.

CTO

“The thing we as a company like least, is the fact that the membership is based on the number of contacts.”

Patrick F.

CEO

“Gist offers a seamless conversational marketing suite, which makes communication and building relationships with your users a whole lot easier.”

Deyan K.

Digital Consultant

Cons

“The UI is slightly outdated and sometimes it’s confusing why some tasks allow internal notes and not comments.”

Sarah P.

Performance Marketing Manager

“Atlassian's product [sensitive content hidden] seem to have little experience in ticketing jobs, and they focus the development roadmap on less impactful developments like "easier Zoom calls" and leaving out basic functions like ticket splitting and merging.”

Jarosław K.

Director of Support Services

“Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.”

Arti R.

Software engineer

Cons

“The custom chatbots work only with the website chats, not with the other channels such as Facebook, Whatsapp etc, which means you would need to use another software if you want to automate those (which makes no sense).”

Deyan K.

Digital Consultant

“Also, some of the tools are not super intuitive to setup and integrate with your existing solutions.”

Dakotah I.

Co-Founder

“Little confusing on the use of multiple domains”