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JivoChat vs Tidio Comparison

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Overview

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based,...

Category Leaders

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

19

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

86

5

4

3

2

1

62

17

3

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.8

350

5

4

3

2

1

282

55

10

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.
The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too.
Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible.

Pros

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Cons

I am upset from technical problems and support.
And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.
I miss the daily visitor statistics in our analysis tools.

Cons

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features77
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Audio/Video Conferencing
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Caller ID
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales/Marketing
  • For Startups
  • Geotargeting
  • Help Desk Management
  • IVR/Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Opportunity Management
  • Performance Metrics
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Routing
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features56
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Audio/Video Conferencing
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Caller ID
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales/Marketing
  • For Startups
  • Geotargeting
  • Help Desk Management
  • IVR/Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Opportunity Management
  • Performance Metrics
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Routing
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations44
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations40
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM