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JivoChat vs Tidio Comparison (2026)
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Good recommendations?
Overview
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
105
5
4
3
2
1
77
20
4
1
3
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this app4.7
590
5
4
3
2
1
467
101
15
2
5
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.”
Eugene B.
CEO
“You can save canned responses so you can easily respond to client's questions, has Whatsapp integrations which are straight forward”
PM
Paddy M.
Safety, Health, Environment and Quality Manager
“I inherited Jivo chat when I took over as Customer Service Manager.”
SB
Sam B.
Operations Manager
Pros
“The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues.”
MD
Monika D.
Software Engineer
“It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.”
EF
Edward F.
Sales Operations Manager
“You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders.”
KS
KRISANPAL S.
Digital Marketing Executive
Cons
“Pricing per agent per month makes it hard for smaller businesses to use”
HT
Henry T.
Advisor
“I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying.”
Arup R.
Regional Manager
“The only problem is updating the softw are”
be
bakka e.
showroom analyst
Cons
“The email integration doesn't seem to want to work, I set it up as per the instructions but the emails never end up in Tidio although it is showing up in my coporate account.”
WH
Wadhah H.
Founder
“I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but”
LR
LUIS R.
Marketing and Branding Coordinator
“I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team.”
CJ
Calvin J.
Marketer
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features74
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Attachments/Screencasts
- Audience Targeting
- Audio/Video Conferencing
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Strategy Development
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Sales Teams/Organizations
- For Sales/Marketing
- For Startups
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Menu bars
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Opportunity Management
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- Role-based access
- Route To Human
- SIP Trunking
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Video Support
- Workflow Management
- Total features180
- A/B Testing
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Attachments/Screencasts
- Audience Targeting
- Audio/Video Conferencing
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Strategy Development
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Decision Making
- Document Management
- Document Storage
- Drag & Drop
- Drip sequences
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Sales Teams/Organizations
- For Sales/Marketing
- For Startups
- For eCommerce
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- IVR
- Inbound Identification
- Inbox Management
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Inventory Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Menu bars
- Mobile Access
- Mobile App
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Open Listening
- Opportunity Management
- Other
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Product Recommendations
- Profiles
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- Role-based access
- Route To Human
- SIP Trunking
- SMS Messaging
- Sales Conversion
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Video Support
- Workflow Management
Integrations
- Total integrations25
- Adobe Commerce
- Agile CRM
- BigCommerce
- Bitrix24
- Brevo
- Campaign Monitor by Marigold
- Capsule
- Drupal
- Ecwid
- FreshBooks
- Freshdesk
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jimdo
- Jira
- Joomla
- Klaviyo
- Kommo
- MailerLite
- Meta for Business
- Netskope One Platform
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- Salesforce Service Cloud
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Total integrations43
- Adobe Commerce
- Agile CRM
- BigCommerce
- Bitrix24
- Brevo
- Campaign Monitor by Marigold
- Capsule
- Drupal
- Ecwid
- FreshBooks
- Freshdesk
- GetResponse
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jimdo
- Jira
- Joomla
- Klaviyo
- Kommo
- MailerLite
- Meta for Business
- Netskope One Platform
- Nimble
- Omnisend
- OpenCart
- Pipedrive
- PrestaShop
- ProProfs Knowledge Base
- SITE123
- Salesforce Service Cloud
- Shift4
- Shift4Shop
- Shopify
- Shopify Plus
- Shopware
- Slack
- Squarespace
- UserVoice
- Webydo
- Weebly
- Wix
- WooCommerce
- WordPress
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
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