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JivoChat vs Tidio Comparison
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Overview
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based,...
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
19
/user
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
39
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.
Laszlo Leonardo B.
The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too.
Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible.
Pros
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
Ethan Alexandre J.
Cons
I am upset from technical problems and support.
And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.
I miss the daily visitor statistics in our analysis tools.
Cons
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
Darien C.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Key features
- Total features77
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audio/Video Conferencing
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Complaint Monitoring
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Data Import/Export
- Email Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Sales/Marketing
- For Startups
- Geotargeting
- Help Desk Management
- IVR/Voice Recognition
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Opportunity Management
- Performance Metrics
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Routing
- SIP Trunking
- SMS Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Conferencing
- Video Support
- Virtual Assistant
- Website Visitor Tracking
- Widgets
- Workflow Management
- Total features56
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audio/Video Conferencing
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Complaint Monitoring
- Computer Telephony Integration
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Data Import/Export
- Email Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Sales/Marketing
- For Startups
- Geotargeting
- Help Desk Management
- IVR/Voice Recognition
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Opportunity Management
- Performance Metrics
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Routing
- SIP Trunking
- SMS Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Conferencing
- Video Support
- Virtual Assistant
- Website Visitor Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations44
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations40
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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