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LiveAgent vs JivoChat Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.6
105
5
4
3
2
1
77
20
4
1
3
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Eugene B.
CEO
Paddy M.
Safety, Health, Environment and Quality Manager
Sam B.
Operations Manager
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Henry T.
Advisor
Arup R.
Regional Manager
bakka e.
showroom analyst
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Audio/Video Conferencing
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer History
- Customer Profiles
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Data Import/Export
- Data Security
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- File Management
- File Sharing
- For Startups
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Interactive Content
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Management
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Offline Form
- On-Demand Communications
- Opportunity Management
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Screen Sharing
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- Video Support
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features74
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Audio/Video Conferencing
- Automated Responses
- Automated Routing
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Community Forums
- Computer Telephony Integration
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Database
- Customer History
- Customer Profiles
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Data Import/Export
- Data Security
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- File Management
- File Sharing
- For Startups
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Interactive Content
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Management
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- Offline Form
- On-Demand Communications
- Opportunity Management
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- SMS Messaging
- Screen Sharing
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- Video Support
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Adobe Commerce
- BigCommerce
- Bitrix24
- Brevo
- Customer Portal
- Drupal
- Ecwid
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Jira
- Joomla
- Kommo
- Meta for Business
- OpenCart
- Pipedrive
- Salesforce Service Cloud
- Shopify
- Slack
- Squarespace
- Weebly
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations25
- 3CX
- Adobe Commerce
- BigCommerce
- Bitrix24
- Brevo
- Customer Portal
- Drupal
- Ecwid
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Jira
- Joomla
- Kommo
- Meta for Business
- OpenCart
- Pipedrive
- Salesforce Service Cloud
- Shopify
- Slack
- Squarespace
- Weebly
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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