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LiveAgent vs Chatway Comparison (2026)
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Good recommendations?
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
Chatway combines live chat, AI-powered customer support, omnichannel messaging, automations, team collaboration, ecommerce integrations, mobile apps, Help Center, live translation, MCP, REST API, and Webhooks in one platform for faster, smarter customer service.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.9
81
5
4
3
2
1
74
5
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
“The live chat works smoothly, and the support team has been responsive whenever assistance was needed. While there is always room for additional features and customization, Chatway provides a reliable and effective solution for customer communication.”
AS
Alfi S.
CEO
“Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time.”
Moshe S.
CEO
“Chatway Live Chat is an excellent solution for both personal and business websites, providing a seamless way to communicate with visitors, customers, or clients in real time.”
IB
Irakli B.
Owner
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
Cons
“Thus not a real incentive to upgrade. If I upgrade and it is not worth it, I am going to be displeased because I wasted money.”
NH
Nakeia H.
Founder
“Flawless !!! When ever I have an problem I get a response live and FAST...”
MM
Monty M.
Co Owner with my Wife
“This has repeated almost daily and usually, if the customer hadn’t had a fast way to get in touch, they wouldn’t have purchased from me.”
Ross Z.
Founder
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review20 days ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Employee Directory
- Escalation Handling
- Event Triggered Actions
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Language
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Sentiment Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Team Inbox
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Ticket Resolution
- Transcripts/Chat History
- Transfers/Routing
- Widgets
- Total features73
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Brand Design Consistency
- Branding
- CRM
- CRM Integration
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Computer Telephony Integration
- Concurrent Calling
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Device Responsiveness
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Employee Directory
- Escalation Handling
- Event Triggered Actions
- Fax Management
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Forms Management
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Language
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Outbound Call Center
- PBX
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Solving
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Sentiment Analysis
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Team Inbox
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Ticket Resolution
- Transcripts/Chat History
- Transfers/Routing
- Widgets
Integrations
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- Duda
- Ecwid
- FlowHunt
- GetResponse
- GitHub
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Shopify Plus
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- WhatsApp Business API
- Whatsapp CRM
- Wix
- WooCommerce
- WordPress
- Zapier
- Total integrations12
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- Duda
- Ecwid
- FlowHunt
- GetResponse
- GitHub
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Shopify Plus
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- WhatsApp Business API
- Whatsapp CRM
- Wix
- WooCommerce
- WordPress
- Zapier
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