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LiveAgent vs Freshchat Comparison (2026)

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4.4

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Good recommendations?

LiveAgent

Freshchat

Overview

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

₹

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.7K

1.2K

459

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.2

178

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”

Titus T.

Administrative Manager

“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”

Kamlesh M.

marketing consultant

“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”

Andhale r.

Customer service associate

Pros

“It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow.”

Prasad H.

Data Engineer

“Freshchat gives supervisors a clear picture of ongoing conversations, making it easier to monitor workloads and ensure customers aren’t waiting too long for responses.”

Shaunak B.

Sr analyst

“We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback.”

Mohd A.

Founder

Cons

“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”

Alex F.

President

“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”

Alex F.

President

“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”

Sebastian L.

Administrator

Cons

“While the platform offers useful AI capabilities, some features occasionally fall short of evolving industry standards, and customer support responsiveness can be inconsistent at times.”

Srithika S.

Senior Product Designer

“Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.”

Atiradh W.

Chief Technology Officer

“Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows.”

Vishnu J.

Software Engineer