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LiveAgent vs Kapture CX Comparison (2026)
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4.4
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4.4
LiveChat
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Good recommendations?
LiveAgent
5
1.2K
4
459
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Kapture CX
5
22
4
9
3
7
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.2
40
5
4
3
2
1
22
9
7
0
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Divyanshi G.
Analyst
Sunil K.
Program Manager
Saheb E.
Excutive
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features99
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Calendar Management
- Call Center Management
- Call Scripting
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Community Forums
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- Forecasting
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Online Forums
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Prioritization
- Proactive Chat
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Searchable Articles
- Secure Data Storage
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Surveys & Feedback
- Task Automation
- Task Management
- Team Inbox
- Templates
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User Management
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features65
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Calendar Management
- Call Center Management
- Call Scripting
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Community Forums
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Document Storage
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- Forecasting
- Gamification
- Generative AI
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile Optimization
- Mobile User Support
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Online Forums
- Performance & Reliability
- Performance Management
- Performance Metrics
- Personalization
- Phone
- Prioritization
- Proactive Chat
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Searchable Articles
- Secure Data Storage
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Surveys & Feedback
- Task Automation
- Task Management
- Team Inbox
- Templates
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User Management
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations17
- 3CX
- ActiveCampaign
- Adobe Commerce
- ClickUp
- FlowHunt
- GitHub
- Google Workspace
- Jira
- Klaviyo
- Microsoft 365
- Microsoft Excel
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Shopify
- Slack
- WellSky Scheduling
- Wix
- Zapier
- Total integrations2
- 3CX
- ActiveCampaign
- Adobe Commerce
- ClickUp
- FlowHunt
- GitHub
- Google Workspace
- Jira
- Klaviyo
- Microsoft 365
- Microsoft Excel
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Shopify
- Slack
- WellSky Scheduling
- Wix
- Zapier
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