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LiveAgent vs Mobile Text Alerts Comparison (2026)

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Good recommendations?

LiveAgent

Mobile Text Alerts

Overview

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.

Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.7K

1.2K

459

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.5

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”

Titus T.

Administrative Manager

“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”

Kamlesh M.

marketing consultant

“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”

Andhale r.

Customer service associate

Pros

“The biggest advantage of using Mobile text Alerts is the ability to create text that will sent to multiple guest staying at our hotel at once.”

Carlos R.

Front Desk Manager

“They sell you message credits and, one assumes that the credits will count toward a fair value toward each client you message.”

William C.

owner

“The support is top‑notch, the platform works great, and it genuinely improved our results.”

Victor M.

Recruiting

Cons

“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”

Alex F.

President

“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”

Alex F.

President

“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”

Sebastian L.

Administrator

Cons

“These credits are like 'airline miles'. If your message are not kept exceedingly short or if you add a pic; they will whack you so hard it will hurt.”

William C.

owner

“Also, the subscribers feature is confusing and very time consuming to add users/numbers to the software.”

Crystal H.

Executive Business Growth Strategist

“I paid for a years worth of messages but they doled them out to me one month at a time. When I asked to use my remaining credits all at once, they refused.”

William C.

owner