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LiveAgent vs Salesforce Service Cloud Comparison (2026)
Add to Compare
Compare similar apps
Salesforce Sales Cloud
4.4
Zendesk Suite
4.4
LiveChat
4.6
Good recommendations?
LiveAgent
4.7
(1.7K)5
1.2K
4
458
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Salesforce Service Cloud
4.5
(833)5
483
4
278
3
56
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.5
833
5
4
3
2
1
483
278
56
14
2
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
“It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems”
SB
Sachita B.
Certification course
“Between the chat functionality, call management, security, use cases for small to large businesses, and its high level of customizability...it's hard to beat this. While it does come at a premium cost, the sky is the limit with what it can do.”
AJ G.
Salesforce Administrator
“I used the platform to organize information, document communications, and ensure timely follow-up on tasks.”
KL
Kate L.
Sales
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
Cons
“I am not responsible for purchasing software, so I don't know how much Salesforce costs, but that seems to be a barrier within our company for how many people can have accounts, which is my least favorite thing about Salesforce.”
JT
Jeana T.
Executive Director
“If there is any downtime or issues with the system, this effectively brings the customers support requirements to a halt”
Claire E.
Sales manager
“I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs.”
OD
Olga D.
Pharmacist
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review10 days ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Brand Design Consistency
- Branding
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Compliance Management
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversational AI
- Corrective and Preventive Actions (CAPA)
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Delivery Tracking
- Device Responsiveness
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Escalation Handling
- Event Logs
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Sharing
- File Storage
- File Transfer
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Help Desk Management
- Historical Reporting
- Human-in-the-loop (HITL)
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Incident Management
- Incident Reporting
- Independent Decision Making
- Inquiry Routing
- Inspection Management
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Labor Forecasting
- Language Detection
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Permit Issuance
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Management
- Problem Solving
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Brand Design Consistency
- Branding
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Call Back
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Compliance Management
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversational AI
- Corrective and Preventive Actions (CAPA)
- Create Content
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Delivery Tracking
- Device Responsiveness
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Processing
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Escalation Handling
- Event Logs
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Management
- File Sharing
- File Storage
- File Transfer
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geotargeting
- Help Desk
- Help Desk Management
- Historical Reporting
- Human-in-the-loop (HITL)
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Incident Management
- Incident Reporting
- Independent Decision Making
- Inquiry Routing
- Inspection Management
- Integrations
- Intent Recognition
- Interaction Tracking
- Internal Discussion
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Labor Forecasting
- Language Detection
- Lead Distribution
- Lead Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Evaluation
- Performance Management
- Performance Metrics
- Performance Tracking
- Permit Issuance
- Personalization
- Phone
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Prioritization
- Priority Case Alerts
- Proactive Chat
- Problem Management
- Problem Solving
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Quality Management
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
Integrations
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- Elastic Enterprise Search
- Five9
- FlowHunt
- Gainsight CS
- GetResponse
- GitHub
- Google Workspace
- Helpshift
- InGenius
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Liveops
- Microsoft 365
- Natterbox
- NiCE CXone
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- Talkdesk
- Telegram
- Twilio
- Twitter/X
- Viber
- Vonage Contact Center
- Wix
- WooCommerce
- Workforce Optimization (WFO)
- Zapier
- Total integrations14
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- Elastic Enterprise Search
- Five9
- FlowHunt
- Gainsight CS
- GetResponse
- GitHub
- Google Workspace
- Helpshift
- InGenius
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Liveops
- Microsoft 365
- Natterbox
- NiCE CXone
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- Talkdesk
- Telegram
- Twilio
- Twitter/X
- Viber
- Vonage Contact Center
- Wix
- WooCommerce
- Workforce Optimization (WFO)
- Zapier
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